Penny Crossland is the owner of CH Business Research, a consultancy specialising in investigative research and market intelligence. Penny conducts research projects for clients from a variety of industry sectors, including financial services, management and security consultancy, FMCG, publishing and retail. Fluent in German, she also translates academic papers and corporate material.
Before establishing her business in 2001, Penny was Research Manager at OC&C Strategy Consultants in London. Penny graduated from Bristol University with a degree in German and Politics and has a Masters degree from London University in contemporary German Literature.
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Articles by Penny Crossland:
My Favourite Tipples from a due diligence researcherWednesday, 22nd August 2018
My Favourite Tipples are shared by Penny Crossland of the School of Oriental and African Studies (SOAS), University of London and director of CH Business Research Ltd, an investigative research consultancy specialising in open source intelligence. She shares go-to sources for the non-profit sector in Asia and Africa.
Mini review of RiskScreen from KYC360Friday, 7th April 2017
RiskScreen from KYC360 aggregates open web-based sources for references to adverse news on people, companies and vessels. This mini review looks at what's changed since our overview article in September 2014.
My Favourite Tipples from an Investigative ResearcherWednesday, 16th December 2015
My Favourite Tipples are shared by Penny Crossland, director of CH Business Research Ltd, an investigative research consultancy specialising in pre-transactional due diligence, individual and company profiles and Know Your Customer and trace reports.
Managing and Mitigating Risk in the Enterprise - ESG ResourcesFriday, 5th December 2014
Penny Crossland looks at resources that enable enterprises to invest responsibly by managing risk in the environmental, social and corporate governance (ESG) arena. These sit as a subsector within compliance information and are important tools for corporates with business dealings in high-risk sectors and jurisdictions.
Mini Review of RepRiskFriday, 28th November 2014
Penny Crossland reviews RepRisk, a specialist ESG (Environmental, Social, Governance) tool to help companies manage reputational risk and facilitate corporate responsibility. It is aimed at enterprises wanting to finance or invest responsibly, manage and mitigate the ESG risks related to their clients, business transactions, suppliers and business partners, as well as monitor NGOs, ESG issues and their own reputation.
Managing Risk and Keeping Compliant - Free Resources for Info HoundsTuesday, 9th September 2014
Subscriptions to the risk & compliance databases offered by the "big three" are unaffordable for small organisations or self-employed researchers. Penny Crossland highlights some free resources from a variety of organisations and online sites.
Risk & Compliance - Free Online ResourcesMonday, 1st September 2014
Penny Crossland highlights some high quality free resources in the risk, regulatory and compliance sphere, presenting some alternatives to the "Big Three".
OSIRA - a New Champion for Information ProfessionalsWednesday, 14th May 2014
Penny Crossland reports on the inaugural conference of OSIRA, a new professional body representing practitioners and vendors involved in open source intelligence. The two day conference in London highlighted the complex issues of ethics and privacy, especially in today's digital landscape and provided the audience with case studies on cyber security and investigative research.
Boardroom Insiders - a Simple but Effective Tool for Executive IntelligenceMonday, 24th March 2014
Penny Crossland looks at executive intelligence tool Boardroom Insiders, which provides in-depth profiles on C-suite executives. Unusually for a provider of executive information, the database uses human editors to put together reports packed with relevant information to help decision-makers position their products for sales purposes.
Mini Review: Boardroom InsidersFriday, 21st March 2014
Penny Crossland's Mini Review of Boardroom Insiders explains how it provides enterprise sales professionals with executive intelligence that enables them to engage with potential customers and sell bigger deals, faster.
Silobreaker Premium: Encompassing Aggregation, Collaboration and Knowledge Management Wednesday, 4th December 2013
Penny Crossland looks at the latest release of Silobreaker Premium, the well-established open source intelligence tool. Like its competitors, over the past year it has developed enhanced workflow and collaboration features. New customisation and reporting functions have made this an excellent monitoring tool and a workflow tool for the enterprise. As well as providing around 300,000 news items a day, it also offers unique content in the form of fact sheets on companies and individuals.
Mini Review: Silobreaker PremiumWednesday, 4th December 2013
Silobreaker Premium is much more than a content aggregator, finds Penny Crossland in her mini review of the online intelligence product. She concludes that its ability to store both external and internal content and to allow shared access and editing also makes this a knowledge management tool, which will appeal to information professionals working in a range of industry sectors. This Software as a Service (SaaS) tool has moved a long way beyond content aggregation for news, reports, blogs, audio, video and more - into the fields of competitive intelligence and risk analysis.
Newsdesk - From Aggregation to CollaborationFriday, 8th November 2013
Penny Crossland looks at the latest release of Newsdesk, the well-known current awareness tool that is turning into a sophisticated workflow and collaboration tool. New search parameters, filters and reporting features have made this a news source that will be welcomed by information professionals and end-users alike.
Mini Review: NewsdeskTuesday, 5th November 2013
Penny Crossland's Mini Review of Newsdesk looks at how the product has evolved from a news aggregator into a collaborative current awareness tool which takes the wealth of information available on the internet and adds sophisticated filters to produce accurate and timely results. News is updated in almost real time, with searches frequently producing news that is less than 15 minutes old, and an archive feature is on its way which will allow users to save selected articles for more than 60 days subject to copyright restrictions.
Measuring the Intangible - Identifying ROI for GRC ToolsWednesday, 25th September 2013
With the regulatory burden on enterprises increasing every year, the major vendors are developing workflow and information tools aimed at providing compliance and information professionals with the solutions they need to comply with the law. At the same time, information and compliance budgets are being squeezed, making it necessary for knowledge managers to measure the effectiveness of Governance, Risk and Compliance (GRC) products. Penny Crossland evaluates the best methods for establishing ROI in compliance tools and concludes that a qualitative approach to metrics, using case studies, may be the best way forward.
Defining & Measuring the ROI in Compliance ToolsTuesday, 24th September 2013
The regulatory burden imposed on companies continues unabated, with new laws and sanctions being introduced every month as the corporate and geopolitical landscape shifts and changes. The myriad of regulations has led to a huge increase in reporting requirements for companies and is putting pressure on compliance departments, which need to ensure that the requirements are implemented throughout the corporation. The major vendors have responded by developing workflow tools that merge internal compliance-related data with external regulatory changes. How does one determine whether these tools are providing value for money? Penny Crossland attempts to provide pointers for information professionals required to evaluate these tools and concludes that a qualitative approach to metrics may be the best way forward.
Zawya Now the Go-To MENA Resource with Third Platform LaunchWednesday, 11th September 2013
Zawya has gone from strength to strength in terms of content and data coverage since its acquisition by Thomson Reuters in 2012, evolving from a provider of company and industry information on the Middle East and North Africa to a fully-fledged business intelligence platform aimed at finance professionals. Penny Crossland looks at three product enhancements launched by the database this year covering financial markets, construction & infrastructure projects, and investor solutions.
The Paywall Debate Moves to Video MonetizationTuesday, 10th September 2013
A quick look at the FreePint archive of articles on the subject of paywalls shows that the topic was top of the agenda two years ago, and has made infrequent headlines since then. However, this does not mean that the issue of whether and how to charge for news has gone away, or has been resolved. A new aspect to the paywall debate is that of video monetization, with publishers seemingly unsure of how to approach the issue and providers such as YouTube now considering charging up to $5 a month for access to certain channels.
The Story Behind the Headline - Twitter and Google Aim for the TruthMonday, 2nd September 2013
Is the leaking, whistleblowing and revelation of secret documents that continues to capture the headlines having an effect on what consumers of news are expecting to read on the internet? Are they no longer satisfied with the snippets of news that Twitter and other social media outlets provide, preferring to read the stories behind the headlines to get the real picture? Just as traditional news providers are embracing social media tools, it would appear that Twitter and Google are moving the other way.
Pearson Sacrifices Mergermarket for Future in EducationThursday, 15th August 2013
Even after repeated denials, rumours still persisted that Pearson would sell the Financial Times. Although in many cases vociferous denials often mean the opposite, it appears that for now at least the FT will not be leaving the Pearson stable. Instead, the group announced at the end of last month that it is putting Mergermarket up for sale, the go-to service for all news and information relating to mergers and acquisitions.
Due Diligence & Risk Management Made Easier - Thomson Reuters Launches New Products Thursday, 25th July 2013
Following its acquisition of Practical Law Company earlier this year, Thomson Reuters has been working on expanding its portfolio of legal information products. The most recent product in this sector is Company Investigator, launched last week and available via the WestlawNext search platform. At the same time, it has simplified its Accelus platform and enhanced its Risk Manager solution.
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