Steve Bynghall

Steve Bynghall is a freelance consultant, researcher and writer, specialising in knowledge management, intranet, social business and collaboration solutions. He has authored or co-authored books and reports on many topics including intranets, enterprise mobility, SharePoint and crowdsourcing.

Following an MSc in Information Science from City University, Steve worked at accounting firm BDO LLP for over 13 years, working in various knowledge roles. In late 2010 he set up Two Hives Ltd. Steve works extensively for the Digital Workplace Group and Step Two Designs. He blogs at and can be followed on Twitter at @bynghall.

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Articles by Steve Bynghall:

Jinfo Subscription Continuous improvement - what does it mean and how do you measure it?
Monday, 16th December 2019

This article looks at how to apply continuous improvement in the context of managing an information service and covers some of the foundations that need to be in place to deliver sustained improvement as well as some considerations to make it all happen.

Jinfo Subscription Representing a Centre of Excellence online
Friday, 15th March 2019

Information services teams who create a Centre of Excellence need to consider how they represent themselves to their users and stakeholders throughout their organisation. This article explores a few ideas and suggestions to help you do this, including building an effective online presence and how you can do this.

Jinfo Subscription Amplifying the strategic contribution of the information team
Tuesday, 12th March 2019

Information professionals have a unique set of skills that organisations really need but tend to overlook and underuse. Even when there are priority projects where information management is important, sometimes external consultants are the first point of call. You know you make a strategic contribution to your organisation and so does your boss but do your senior stakeholders and users know? This article looks at some ways you can highlight the strategic contribution you make and start to break down some of the outdated stereotypes and perceptions.

Jinfo Subscription How a competency framework can help define and articulate your areas of expertise
Thursday, 17th January 2019

Information services, knowledge management and digital workplace roles often require multi-disciplinary skills. This article looks at how a competency and skills framework can help individuals and teams consider their own career and development needs, while also articulating conversations with others about what they do.

Jinfo Subscription Why it's worth getting to know Office 365
Friday, 23rd November 2018

Many organisations are using Office 365. Getting to know Office 365 and its constituent tools can help information and knowledge teams deliver services, as well as provide opportunities to provide expert guidance to help organisations get the most out of Office 365, including Outlook, SharePoint, MS Office, Teams and Skype for Business.

Jinfo Subscription Nine ways intranets are evolving
Monday, 12th November 2018

Intranets are a traditional part of the workplace technology landscape but have evolved considerably. This article explores some of the ways intranets have changed and continue to do so, including its move to the cloud, better integrations, and the adoption of artificial intelligence and bots.

Jinfo Subscription Which is the best channel for disseminating information around your organisation?
Friday, 17th August 2018

How best to disseminate information within an organisation is a topic that continually preoccupies information professionals and this article looks at the some of the different variables and approaches that need to be considered to help work out the best channels for effective evaluation of messaging channels.

Jinfo Subscription Driving digital and information literacy in your organisation
Friday, 22nd June 2018

There is a growing interest in digital literacy in the workplace to help drive digital transformation. In this article Steve Bynghall looks at what this entails and what opportunities this provides for information professionals to add value and how they should contribute to initiatives and efforts around this subject.

Jinfo Subscription Establishing meaningful usage metrics for benchmarking
Monday, 11th June 2018

Usage and adoption metrics are often used by information services and knowledge professionals to measure the success of their service or platforms. However, such metrics may have questionable value when benchmarked against other organisations because the numbers are often not directly comparable and have little meaning outside the context of the organisation they are from. Qualitative comparisons tend to have more value. In this article Steve Bynghall looks at how to get the most value from metrics and improve your information service.

Jinfo Subscription The evolution of chatbots in the workplace
Wednesday, 18th April 2018

Following on from our article last year on the potential value of chatbots in the workplace and specifically for the information profession, this article examines their evolution and highlights some of the latest trends to emerge, including the productisation driven by messaging platforms, the growth of voice assistants and chatbots in information services.

Jinfo Blog My Favourite Tipples from a freelance digital workplace consultant
Wednesday, 28th February 2018

My Favourite Tipples are shared by Steve Bynghall, a consultant specialising in intranets, KM and collaboration. He details his go-to resources for keeping up with research and trends in the digital workplace and the internet, as well as sharing resources he uses on-the-go to organise his work.

Jinfo Subscription Why information teams need change management skills
Thursday, 1st February 2018

Change management skills are needed to run an effective information service and support users in performing tasks that were previously the information centre's domain. This article covers some of these skills from communication and training through to stakeholder and community management and offers some useful practical tips to ensure change management skills are part of your new skill set.

Jinfo Subscription Chatbots - overhyped or helping hand for the information professional?
Thursday, 6th April 2017

Chatbots are currently receiving a lot of media attention, but what are they and what kind of opportunities do they present for information professionals? Steve Bynghall looks at the chatbot phenomena - what they are, why there's so much hype, how close they are to being deployed in the workplace and how technologies such as natural language programming, algorithms and artificial intelligence may impact information and knowledge professionals.

Jinfo Subscription Reflecting on the Jinfo Research Focus "Content and technology for current awareness"
Wednesday, 21st September 2016

This article highlights some of the takeaways from the recent Research Focus "Content and technology for current awareness", covering the product landscape, the responsiveness of vendors to customer needs, insights into managing a current awareness service and the future with innovations such as artificial intelligence. It links to many of the articles and reports included in the Research Focus.

Jinfo Subscription Is current awareness out of date?
Thursday, 8th September 2016

This article examines whether current awareness involving more general and business news delivers value. It features an interview with Andrew Woolfson, director of knowledge and capability, at RPC, a UK top 50 law firm. Woolfson is sceptical about the value of current awareness believing that information professionals should focus instead on providing deeper insights and analysis. Some next steps around assessing the value of your current awareness set-up are suggested.

Jinfo Subscription Tags, topics & more - the power of subscription in intranet
Wednesday, 31st August 2016

Some leading intranets are currently putting more emphasis on search, with content which is tagged with relevant topics, and can also be matched to user profiles to deliver a personalised experience. Subscribing to news feeds from different collaboration communities and groups is also an option. This article looks at some of the opportunities in this area and features a case study from DNV GL written by Jerome Colombe.

Jinfo Subscription What's the best format to deliver current awareness?
Thursday, 21st July 2016

This article considers some of the advantages and disadvantages of the various formats for delivering current awareness. These include documents, email, news feeds and activity streams, social bookmarks and pinboards, and mobile access. Steve Bynghall examines whether one size can really fit all requirements.

Jinfo Subscription Supporting Enterprise Collaboration in a World Obsessed With Slack
Friday, 20th May 2016

Slack is a collaboration tool which has achieved extraordinary growth, largely bypassing central enterprise collaboration teams. What does this mean for the ways we should support users from the centre? Steve Bynghall argues that Slack has strengths and weaknesses and central support is needed to help employees explore different collaboration options. A number of support tactics are outlined.

Jinfo Blog Real World Reflections on Working With IT
Tuesday, 5th April 2016

The Research Focus "Strategic Alignment of Information Services and IT" features a number of case studies, research-driven articles and personal accounts of working with IT.  Steve Bynghall, co-producer of the Focus, highlights some of the recent articles as the Focus comes to a close.

Jinfo Subscription What is the Broader Agenda for IT?
Friday, 1st April 2016

Having a better appreciation of the wider strategic agenda for IT functions can lead to better communication and fewer misunderstandings. Steve Bynghall examines several areas where IT must deliver, including maintaining security and ensuring compliance, and how they deliver on organisational strategy, particularly around digital transformation, and increasingly input into strategy.

Jinfo Subscription How Working With IT Has Evolved
Thursday, 31st March 2016

Many of us have experienced the occasional challenge when working with IT. However, this article argues that although there will inevitably be issues when you work together on projects, over the years working with IT has evolved for the better. From personal experience of working with different IT professionals over 20 years, working with IT has become easier and more productive.

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