Jan Sykes has more than 20 years of sales and consulting experience in the information industry.
Currently she leads Information Management Services, Inc., an independent consultancy. Engagements are focused on information needs assessments, product evaluations, vendor contract negotiations, web content organisation, and strategic planning for information and knowledge services.
Previously, Jan served as senior director of Client Services Consulting for Knight-Ridder Information, Inc. (formerly Dialog Information Services).
Jan is active in SLA and AIIP. She has a BS from the University of WI and a MA from Middlebury College.
Additional information at: www.4Info-Management.com
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Articles by Jan Sykes:
Jinfo for Professional ServicesWednesday, 30th March 2016
After investigating how organisations actually consume information, including general and business news and commodity-type information about people and companies, it is time for information experts in professional services firms to reconsider their strategy for serving the best mix of information to communities of users.
FreePint for Professional ServicesMonday, 21st December 2015
Knowledge workers in professional services firms demand access to late-breaking news about clients, competitors, and market activity. With news now coming at us from every direction, it is an opportune time to search for better ways to filter out the most relevant news stories and deliver them to any device at the point of need.
FreePint for Professional ServicesTuesday, 22nd September 2015
"Usage" is a term information professionals, including those in professional services firms, tend to use in a very general way, so FreePint has undertaken a deep dive into specific aspects of usage. What resources are being used? How can eResources be accessed more easily? Are users complying with usage terms and conditions? What do we learn about user preferences and behaviours from examining usage data?
Subscription Update for Professional ServicesWednesday, 17th June 2015
Professional services firms make up a significant portion of FreePint's customer base. We work closely with our customers in this industry to produce resources that speak to their broad-based content requirements and particular needs for information strategy, procurement, skill development and collaboration with other parts of their businesses. Here we highlight recent and upcoming items from FreePint's Content, Community and Consulting.
How External Partners Can Play a Part in TrainingWednesday, 13th May 2015
Rapidly evolving technologies that support information and knowledge management activities require information professionals to continually upgrade and polish professional skills. At the same time, information professionals must make sure their work is tightly aligned with business goals of the parent organisation, so it is critical to also keep abreast of the latest management practices and resources being deployed throughout the organisation. Most organisations recognise talent development as a business priority and offer programmes in support of workforce development. Additional education resources offered by our information industry partners should also be considered, says Jan Sykes.
Information Skills Development - Incorporating Resources from Industry PartnersTuesday, 12th May 2015
As part of the FreePint Topic Series "Best Practices in Information Skills Development", Jan Sykes explores what external partners have to offer in terms of skills development - whether those partners are vendors, publishers, professional associations, coaches or higher education institutes.
Subscription Update for Professional ServicesMonday, 16th March 2015
Listening and Lurking - Identifying Business Problems in Need of Information SolutionsFriday, 13th March 2015
With lean staffing in many organisations and less time for face-to-face discussions, information managers are testing alternative ways to interact with their target audience. Jan Sykes discusses how lurking in online communities and social networks can be a helpful means of learning about issues relevant to co-workers and associates. Lurking and listening are viewed as a part of a more comprehensive strategy for managing social media content along with other information resources.
Leveraging Social Media to Discover Information NeedsThursday, 12th March 2015
Most organisations now embrace some use of social media. We can reasonably imagine that social commentary will continue to grow in volume and in strategic importance. Listening in on enterprise social media conversations frequented by our business colleagues is an effective way for information professionals to keep track of business issues. Not only is it a valuable technique for extending our reach, it is a new way of working and communicating. Jan Sykes considers this approach to discovering information needs of our target audience and the broader context of opportunities for information professionals in developing a social media management strategy.
Tools that Take Us Beyond Search and RetrievalFriday, 27th February 2015
Jan Sykes looks at recently published and upcoming articles and reviews in the Topic Series "Making Information Visible". She highlights content about tools and services which aim to facilitate discovery and ease of access to improve the user experience.
Engaging Stakeholders for Realistic Value Metrics - FreePint for Professional ServicesFriday, 14th November 2014
Jan Sykes explores FreePint articles, webinars and Community of Practice events on the topic of value and calculating return on investment.
Document the value chain, and transform the way you think about, manage and report on your product portfolio and your information service contributions to your organisation goals.
Focus on Value Chain
Director of Research Robin Neidorf describes the benefits of a Consulting Pilot on Value Chain, to tailor this process to your needs and environment:
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Consulting Pilot on Value Chain