Helen B. Josephine retired from the Stanford University Libraries in March 2017. She has been a librarian in both academic libraries (Arizona State University, University of Hawaii, Stanford University) and corporate libraries (Intel). Throughout her career she has provided technology and science information services for researchers, faculty and students. She currently works as a consultant in the library/publishing world and is a member of the product advisory group for several publishing and software development companies. She received her MLIS from the University of California Berkeley and completed her Project Management Professional certification from the Project Management Institute.
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Articles by Helen Josephine:
Carving out time for strategic thinkingFriday, 13th July 2018
Setting aside time for strategic planning when projects demand all of your time is challenging. In a recent Jinfo Community session, participants looked at how integrating strategy discussions into stakeholder and team member meetings can help you discover which workflows, products, and services need to be developed or discontinued to align with your future goals, as well as some practical next steps you can follow.
Upgrade communication skills to reshape business interactionsMonday, 4th June 2018
Successful information teams have developed the skills needed to communicate with team members as well as understand information needs and deliver executive-level results. These skills include active listening as well as presenting clear and actionable results. A recent Jinfo Community session looked at what it takes to be an effective team and provided specific actions you can use to upgrade your communication skills.
Streamline your department using the artisan or the optimised modelWednesday, 16th May 2018
Successful information service teams need to review, optimise and reinvent their service offerings every three years. A recent Jinfo Community session explored this topic and provided specific actions you can take to review your service and optimise your processes, using two main operational models, the artisan process and the optimised process.
Information professionals and their role in analytics use-casesMonday, 16th April 2018
Developing a use-case is the most important first step in data analytics projects. A recent Jinfo Community session explored this topic and provided some specific actions you can take to begin or enhance their development. These specific actions will help you and your team create a use-case that includes all of the phases of a data project including: developing the initial project goal, determining what datasets are required and providing provisions for ongoing maintenance.
The challenges of data licensing and the information professional's roleTuesday, 27th February 2018
In the second of three webinars forming part of Jinfo's current Research Focus, "Stake your claim in the success of data analytics", we discussed the challenges information professionals face when successfully managing data licensing for current and future projects. This webinar presented key steps that information professionals can take now to partner with internal stakeholders and external suppliers to create a future that's economically sustainable in terms of data purchasing
Preparing information professionals for the future workplaceMonday, 12th February 2018
Information teams now provide services and benefits to stakeholders in new ways and offer more customised services to users. Traditional library and information science courses have also adapted and evolved to meet the needs of employers. This article looks at the information professional's need to stay current with new technologies and master collaboration skills, and how continuous learning is required to remain relevant and valuable to the organisation.
The data analytics challenge, is your team ready?Monday, 5th February 2018
In the first of three webinars held as part of the Jinfo Research Focus, "Stake your claim in the success of data analytics", we presented key steps that information professionals can take to prepare for a more inclusive role in current and future data analytics projects. This article presents an overview of what was discussed including ways information professionals can leverage existing skills and learn new ones.
How to plan your current awareness provision for 2020Tuesday, 19th December 2017
The Jinfo webinar "Current awareness in 2020" discussed the steps information managers can take now to plan for future changes in service offerings. The last of three webinars in the Jinfo Research Focus "Define and manage value for current awareness", the webinar discussed the key factors involved in information managers understanding the service options available and designing plans for future capabilities.
Merger and acquisition activities amongst information vendorsWednesday, 1st November 2017
Information centre managers are frequently presented with news of mergers and acquisitions amongst the information vendors they rely on for mission-critical information resources. This news often causes concern about contract renewals and price increases. A recent Jinfo Community session explored this topic and provided some interesting insights into market forces impacting the landscape of information providers. Robin Neidorf, Jinfo's director of research, moderated a discussion that revealed common questions and concerns amongst the participants.
How to help your team cope and embrace continuous changeMonday, 16th October 2017
Information centre teams know that their services will need to change if they are to continue to be relevant and add value to their organisations. A recent Jinfo Community session explored this topic and provided some specific steps you can take to actively engage in continuous improvement. Robin Neidorf, Jinfo's director of research, also presented specific actions that can be taken to improve your understanding of the elements of process improvement and the psychological barriers to change.
Benchmarking research reveals successful teams share common practicesWednesday, 27th September 2017
What are the key factors for successful information centres? How can operations be maximised to allow for higher-value work? Helen Josephine reports on the Jinfo webinar, "Future-proof your service by refocusing on higher-value work", which discusses the work pyramid model which is immensely powerful in helping information managers focus operations and define higher-value work.
The use and limitations of benchmarking dataThursday, 7th September 2017
Information centre managers would like to be able to compare their services and staffing levels with other centres in similar industries, but collecting and analysing this data can be challenging. A recent Jinfo Community session explored the data collected from the Jinfo benchmarking study and provided an opportunity for the participants to comment on several key areas including, customers served, metrics collected and staffing levels. This article takes a closer look at the results of this data.
The challenges of benchmarking your information serviceFriday, 25th August 2017
Comparing your organisation's service offerings and effectiveness with peer institutions requires benchmarking data. Collecting, analysing and understanding this data is challenging and sometimes confusing. Helen Josephine reports on the Jinfo webinar, "A look at the data for benchmarking your information service", as part of the latest Jinfo Research Focus, "Benchmark information roles - optimise your structure". This webinar discussed the data gathered and insights uncovered during the benchmarking research and how they could be applied to strengthen and improve information services.
Encourage your information team to take on new challengesThursday, 3rd August 2017
Information centre teams know that innovation is essential if their services are to remain relevant, but inspiring and sustaining innovative thinking is a challenge. A recent Jinfo Community session, led by Jinfo's director of research, Robin Neidorf, explored this topic and provided some specific actions that can be taken to encourage and support teams. They will also help you assess your team's readiness for innovative thinking and help you to incorporate it into team projects and work plans.
How understanding organisational structures can inform effective information servicesMonday, 24th July 2017
Determining the most effective organisational structure to support information services is critical to its success. A recent Jinfo webinar discussed strategies that can be used to map the strengths and weaknesses of an organisation's structures, and in this article, Helen Josephine highlights some of these strategies to help you leverage the information centre's services and programmes and partner with others as needed.
My Favourite Tipples from a research consultantWednesday, 21st June 2017
My Favourite Tipples are shared by Helen Josephine, a consultant in the library/publishing world and a member of the product advisory group for several publishing and software development companies. She shares her favourite online tools in the area of space and aviation.
Mini review of OverleafThursday, 1st June 2017
Overleaf is a software tool based on LaTeX which integrates into the authoring, publishing and archiving eco-system to support scientific and technical collaboration and publication. Reviewer Helen Josephine covers the products background and potential user groups, including those not familiar with the features of LaTeX. She considers the key features and potential uses of the software by technical teams, laboratories, software and hardware manufacturers and other industries which produce technical articles and archive internal documents.
FreePint Research Illustrates Dramatic Growth in Corporate Use of EbooksWednesday, 3rd June 2015
Researchers Libby Trudell and Helen Josephine report on the results of a recent FreePint survey into the use of ebooks in the enterprise. The report looks at: penetration and growth estimates for ebooks by industry segment, which ebook providers are being used in enterprise settings, characteristics of licensing and purchase options in enterprise settings, and success factors for ebook deployment. The research shows increasing penetration of ebooks in enterprise settings, but clear differences by market sector.
Ebook Research - Licensing Considerations in Enterprise SettingsThursday, 14th May 2015
A recently completed FreePint survey on the use of ebooks in the enterprise shows that pricing for ebooks is an important factor, but not as important as other factors. The survey indicates that across all sectors, the selection of content relevant to the enterprise activity remains the most important factor. While cost per use is an important metric, flexible licensing that enables access to just the right content is even more critical. Helen Josephine examines the variety of licensing options on offer, and why an organisation might choose one over another.
Preliminary Survey Results - Use of Ebooks in the EnterpriseFriday, 13th February 2015
FreePint's research into the use of ebooks in the corporate setting is ongoing. Here we present the preliminary results covering areas such as change in ebook usage and factors for success.
Reports by Helen Josephine:
Market landscape - continuing education programmesTuesday, 13th February 2018
This market landscape looks at six key institutions that offer either certificates or non-MLIS Master's degrees. All courses support online learning which makes them accessible to working professionals globally.
Master of Science in Information and Knowledge Strategy - Columbia...
Market landscape - ebook sources and portals for biopharma and life sciencesFriday, 7th July 2017
This report covers subscription sources for pharma and biotechnology ebooks and portals.
Pharma and biotechnology content: database platforms and content portals:
EBSCO Pharmaceutical EBSCO Biotechnology Source from EBSCO
Pharma + R&D Solutions from Elsevier
Market landscape - ebook sources and portals for the legal sectorTuesday, 30th May 2017
This report covers subscription sources for ebook sources and portals relevant to legal services.
LJP Law Journal Press
ProView Law eBooks
Wolters Kluwer Digital Books.
We provide a brief description of each source, a link...
Market landscape - ebook sources and portals for business & professional useTuesday, 2nd May 2017
This report covers subscription sources for ebook sources and portals relevant to business and professional services users.
Business Complete Collection (ProQuest)
EBSCO eBook BusinessCore Collection
OverDrive for corporate libraries
Market landscape - engineering portalsWednesday, 15th February 2017
Engineering information resources are available as individual ebook titles or packages, covering one or multiple engineering specialities (see Market landscape - ebook sources for engineering ), platforms offering single or multiple indexes to technical journals, conferences and portals with a...
Market landscape - ebook sources for engineeringWednesday, 15th February 2017
Engineering information resources are available as individual ebook titles or packages, covering one or multiple engineering specialities, platforms offering single or multiple indexes to technical journals, conferences and portals with a full suite of content including ebooks, journals,...
"Benchmark information services - progressing towards transformation"
This Research Focus gives you tools, analysis and the original data you need in order to benchmark your information service against peers. (July - September 2019).
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