Amy Burns

Amy spent 18 years as a management consultant and research department manager. She is experienced in competitive intelligence for business development, account strategic management, use of primary and secondary research for business, driving consumer insights in research, establishment and operations of global research organisations and benchmarking. She is the co-author of several whitepapers related to benchmarking. She holds a B.S. in Business Administration/Economics from the University of Tennessee.

 « People     « Contributors 


Articles by Amy Burns:

Jinfo Blog Unique characteristics of information services in biopharma
Thursday, 7th September 2017

Get a flavour of the discussions from our recent industry roundtable for information professionals in biopharma.

Jinfo Blog Research update - creating an even better Jinfo Community
Thursday, 10th August 2017

Exciting new developments and sessions are underway in our Community offering. Find out more.

Jinfo Blog What's upcoming in our Community offering
Monday, 7th August 2017

What new sessions are upcoming in our Community offering - and what did our latest research with participants show they value most?

Jinfo Blog How is a Jinfo Community session different from a webinar?
Wednesday, 26th July 2017

Find out more about Jinfo's events programme and what you can expect from attending one of our webinars vs one of our Community sessions.

Jinfo Subscription Information centres in unusual places
Tuesday, 27th June 2017

Amy Burns highlights five information centres who are unusual for reporting into departments outside the norm. She identifies why the move happened, the benefits its brought and whether you should consider requesting a move for your own department.

Jinfo Subscription Jinfo research on benchmarking information services (vendor relations)
Monday, 26th June 2017

Based on Jinfo's research into benchmarking information services, this article looks at the findings and identifies some of the current issues and trends in vendor relationship management. It highlights three main issues that are plaguing information professionals today and how best to tackle them.

Note: Full report (PDF) at

Jinfo Subscription Jinfo research on benchmarking information services (measuring success)
Friday, 23rd June 2017

Which metrics do information management professionals use to measure success in their information services departments - and which do organisations demonstrating best practice use? In the third part of the analysis of Jinfo's benchmarking research, Amy Burns digs into how you can define and measure success in terms of elements from customer satisfaction to portfolio ROI.

Note: Full report (PDF) at

Jinfo Subscription Where does your service sit on our efficiency model?
Tuesday, 13th June 2017

Jinfo's information services efficiency model is a comparison of how companies establish their reporting structure against how they align their information services operations. Amy Burns explains how this can help you to benchmark your organisation against your peers.

Jinfo Blog My Favourite Tipples from a research manager
Thursday, 6th April 2017

My Favourite Tipples are shared by Amy Burns, research manager for Jinfo and former research manager in the professional services industry. Amy shares a few of her favourite online sources for country research that she collected over her 18 years doing due diligence and strategy work for retail and consumer products consulting clients.


Reports by Amy Burns:

Jinfo Subscription Benchmark information services - optimise your structure
Wednesday, 5th July 2017

As part of Jinfo's Research Focus, "Benchmark information roles - optimise your structure" , we researched variables that contribute to the visibility, value and strategic importance of information expertise in successful companies. This report includes: Introduction Overview...

What's new at Jinfo?

Focus on Value Chain

Document the value chain, and transform the way you think about, manage and report on your product portfolio and your information service contributions to your organisation goals.

Focus on Value Chain

Focus on Risk Assessment

Risk assessment is a required process for a healthy information department. It gauges the ability of your services, team, portfolio and overall value to withstand stress.

Focus on Risk Assessment

Sorry, there seems to be a problem with Webinar and Community listings. Please let us know, by email to Thank you.