Amy spent 18 years as a management consultant and research department manager. She is experienced in competitive intelligence for business development, account strategic management, use of primary and secondary research for business, driving consumer insights in research, establishment and operations of global research organisations and benchmarking. She is the co-author of several whitepapers related to benchmarking. She holds a B.S. in Business Administration/Economics from the University of Tennessee.
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Articles by Amy Burns:
Unique characteristics of information services in biopharmaThursday, 7th September 2017
Get a flavour of the discussions from our recent industry roundtable for information professionals in biopharma.
Research update - creating an even better Jinfo CommunityThursday, 10th August 2017
Exciting new developments and sessions are underway in our Community offering. Find out more.
What's upcoming in our Community offeringMonday, 7th August 2017
What new sessions are upcoming in our Community offering - and what did our latest research with participants show they value most?
How is a Jinfo Community session different from a webinar?Wednesday, 26th July 2017
Find out more about Jinfo's events programme and what you can expect from attending one of our webinars vs one of our Community sessions.
Information centres in unusual placesTuesday, 27th June 2017
Amy Burns highlights five information centres who are unusual for reporting into departments outside the norm. She identifies why the move happened, the benefits its brought and whether you should consider requesting a move for your own department.
Jinfo research on benchmarking information services (vendor relations)Monday, 26th June 2017
Based on Jinfo's research into benchmarking information services, this article looks at the findings and identifies some of the current issues and trends in vendor relationship management. It highlights three main issues that are plaguing information professionals today and how best to tackle them.
Note: Full report (PDF) at https://web.jinfo.com/go/sub/report/2845
Jinfo research on benchmarking information services (measuring success)Friday, 23rd June 2017
Which metrics do information management professionals use to measure success in their information services departments - and which do organisations demonstrating best practice use? In the third part of the analysis of Jinfo's benchmarking research, Amy Burns digs into how you can define and measure success in terms of elements from customer satisfaction to portfolio ROI.
Where does your service sit on our efficiency model?Tuesday, 13th June 2017
Jinfo's information services efficiency model is a comparison of how companies establish their reporting structure against how they align their information services operations. Amy Burns explains how this can help you to benchmark your organisation against your peers.
My Favourite Tipples from a research managerThursday, 6th April 2017
My Favourite Tipples are shared by Amy Burns, research manager for Jinfo and former research manager in the professional services industry. Amy shares a few of her favourite online sources for country research that she collected over her 18 years doing due diligence and strategy work for retail and consumer products consulting clients.
Reports by Amy Burns:
Benchmark information services - optimise your structureWednesday, 5th July 2017
As part of Jinfo's Research Focus, "Benchmark information roles - optimise your structure" , we researched variables that contribute to the visibility, value and strategic importance of information expertise in successful companies.
This report includes:
Document the value chain, and transform the way you think about, manage and report on your product portfolio and your information service contributions to your organisation goals.
Focus on Value Chain
Risk assessment is a required process for a healthy information department. It gauges the ability of your services, team, portfolio and overall value to withstand stress.
Focus on Risk Assessment
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