Rebecca Gebhardt Brizi entered the information management world running the customer experience department of an emerging software service provider. Here she positioned her department as the internal representative of client needs, taking a deep dive into the work and priorities of information managers. Five years later she took that philosophy abroad when she expanded the business to North America.
Rebecca is an operations consultant for small businesses and internal departments who are building mission statements, business processes and growth strategies.
You can follow her blog through her website, www.rgbrizi.com
Rebecca can be contacted at email@example.com
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Articles by Rebecca Gebhardt Brizi:
Creating networks as part of your strategyMonday, 21st October 2019
Information professionals are in a unique position within their organisation because they connect with so many different people and teams and this article looks at how to engage and manage others when developing a stakeholder strategy.
Improving upwards communication - a model in actionMonday, 22nd July 2019
Reporting is a key part of upward communication within an organisation, and information teams must use it to create an ongoing conversation with stakeholders and clients. This article looks at how information teams can create more effective reports that will allow them to confirm their expertise and influence an organisation’s outcomes.
Finding a balance between expert service and self-serviceWednesday, 27th February 2019
Jinfo's popular "State of the industry" Community sessions were back for another year tackling some key challenges for 2019. Two key areas were given prominence, including the tension between higher value expert work and self-service offerings as well comprehensive skills development in new areas. This article looks in more detail at some of the findings and gives some helpful practical tips on how an information team can set itself on the road to continuous improvement.
Balancing agile development with a waterfall strategyWednesday, 5th December 2018
Information and technology have always worked best together and this requires a technology-savvy workforce. This article looks at how to balance technology with service requests and how you can manage high-level strategic projects without interrupting customer services, along with some practical steps you can implement.
Benchmarking through the professional services and legal lensThursday, 25th October 2018
How does Jinfo's benchmarking research apply to professional services and legal firms? What do similarities and comparisons between those sectors and with the whole dataset tell us about how the best information centres function or how you could use the data to sharpen up your service or request additional staffing? Rebecca Gebhardt Brizi reports.
What problem does your information centre solve?Monday, 20th August 2018
How can an information department develop its work processes so that it's constantly providing value to the larger organisation? This is something Jinfo set out to explore in a recent Community session and this article looks at some of the issues raised including how to define value, how to incorporate it into the work you do and some practical tips on future-proofing your work and aligning with corporate goals.
My Favourite Tipples from a strategic consultantWednesday, 20th December 2017
My Favourite Tipples are shared by Rebecca Brizi, a business operations consultant with a deep knowledge of the information industry through her time at Vable. She shares her go-to online resources in the areas of communication and project management.
Data analytics as the domain of the information professionalFriday, 1st December 2017
Organisations are starting to see that knowledge, information and data are the new competitive advantage. Internal departments collaborate to improve products and enhance deliverables, but with different content and datasets, outcomes are often ill-defined. Information professionals are perfectly positioned to solve this problem, and with their unique skill set they can understand the multiple uses of data and find business solutions. This article looks at some of the ways information professionals can make their role and work essential to their organisations and ensure they are invited to the table for future projects.
The secret to self-service successTuesday, 15th August 2017
As our use of technology has increased, so too have our expectations. We expect more autonomy with our tools, both in the personal and work sphere. This article looks at self-sufficiency, and explores customisation, source selection and immediacy and offers some tips on how to work better with vendors to incorporate self-service tools into the organisation.
My Favourite Tipples from a business consultantWednesday, 24th May 2017
My Favourite Tipples are shared by Rebecca Gebhardt Brizi, a business operations consultant working with companies on strategies for growth. She shares her favourite online tools in areas from learning & development to organisation.
Three steps to prosperous business partnershipsMonday, 22nd May 2017
Information professionals need to be adept at handling many different types of business relationships, both internal and external. Rebecca Gebhardt Brizi looks at the approaches that can be adopted to create a foundation of trust and collaboration and exceed expectations and outcomes for all parties involved.
"The Information Centre of Excellence - commercial, consultative, collaborative"
Jinfo's flexible model of the Information Centre of Excellence provides a framework for any information team - any size, industry, or range of services - to operate nimbly in our changing world. (January - March 2020).
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