Rebecca Gebhardt Brizi
Senior analyst

Rebecca Gebhardt Brizi entered the information management world running the customer experience department of an emerging software service provider. Here she positioned her department as the internal representative of client needs, taking a deep dive into the work and priorities of information managers. Five years later she took that philosophy abroad when she expanded the business to North America.

Rebecca is an operations consultant for small businesses and internal departments who are building mission statements, business processes and growth strategies.

You can follow her blog through her website,

Rebecca can be contacted at

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Articles by Rebecca Gebhardt Brizi:

Jinfo Blog Community sessions - a unique opportunity for frank conversation
Tuesday, 8th September 2020

You don't want to miss our next Community session where you’ll be able to engage in peer dialogue with other information professionals about issues that matter to you. Join the conversation with your peers on important topics such as contract negotiations, stakeholder management, and evaluating products.

Jinfo Blog Remote team practices - smooth out the bumps with Jinfo's events
Wednesday, 1st April 2020

When faced with the challenges of remote team working, you need to ensure that everyone is working towards the same goals. Throughout April, Jinfo will be holding a series of live Webinars and Community sessions covering a diverse range of topics relating to remote team working so be sure to register now.

Jinfo Subscription Creating networks as part of your strategy
Monday, 21st October 2019

Information professionals are in a unique position within their organisation because they connect with so many different people and teams and this article looks at how to engage and manage others when developing a stakeholder strategy.

Jinfo Subscription Improving upwards communication - a model in action
Monday, 22nd July 2019

Reporting is a key part of upward communication within an organisation, and information teams must use it to create an ongoing conversation with stakeholders and clients. This article looks at how information teams can create more effective reports that will allow them to confirm their expertise and influence an organisation’s outcomes.

Jinfo Subscription Finding a balance between expert service and self-service
Wednesday, 27th February 2019

Jinfo's popular "State of the industry" Community sessions were back for another year tackling some key challenges for 2019. Two key areas were given prominence, including the tension between higher value expert work and self-service offerings as well comprehensive skills development in new areas. This article looks in more detail at some of the findings and gives some helpful practical tips on how an information team can set itself on the road to continuous improvement.

Jinfo Subscription Balancing agile development with a waterfall strategy
Wednesday, 5th December 2018

Information and technology have always worked best together and this requires a technology-savvy workforce. This article looks at how to balance technology with service requests and how you can manage high-level strategic projects without interrupting customer services, along with some practical steps you can implement.

Jinfo Subscription Benchmarking through the professional services and legal lens
Thursday, 25th October 2018

How does Jinfo's benchmarking research apply to professional services and legal firms? What do similarities and comparisons between those sectors and with the whole dataset tell us about how the best information centres function or how you could use the data to sharpen up your service or request additional staffing? Rebecca Gebhardt Brizi reports.

Jinfo Subscription What problem does your information centre solve?
Monday, 20th August 2018

How can an information department develop its work processes so that it's constantly providing value to the larger organisation? This is something Jinfo set out to explore in a recent Community session and this article looks at some of the issues raised including how to define value, how to incorporate it into the work you do and some practical tips on future-proofing your work and aligning with corporate goals.

Jinfo Blog My Favourite Tipples from a strategic consultant
Wednesday, 20th December 2017

My Favourite Tipples are shared by Rebecca Brizi, a business operations consultant with a deep knowledge of the information industry through her time at Vable. She shares her go-to online resources in the areas of communication and project management.

Jinfo Subscription Data analytics as the domain of the information professional
Friday, 1st December 2017

Organisations are starting to see that knowledge, information and data are the new competitive advantage. Internal departments collaborate to improve products and enhance deliverables, but with different content and datasets, outcomes are often ill-defined. Information professionals are perfectly positioned to solve this problem, and with their unique skill set they can understand the multiple uses of data and find business solutions. This article looks at some of the ways information professionals can make their role and work essential to their organisations and ensure they are invited to the table for future projects.

Jinfo Subscription The secret to self-service success
Tuesday, 15th August 2017

As our use of technology has increased, so too have our expectations. We expect more autonomy with our tools, both in the personal and work sphere. This article looks at self-sufficiency, and explores customisation, source selection and immediacy and offers some tips on how to work better with vendors to incorporate self-service tools into the organisation.

Jinfo Blog My Favourite Tipples from a business consultant
Wednesday, 24th May 2017

My Favourite Tipples are shared by Rebecca Gebhardt Brizi, a business operations consultant working with companies on strategies for growth. She shares her favourite online tools in areas from learning & development to organisation.

Jinfo Subscription Three steps to prosperous business partnerships
Monday, 22nd May 2017

Information professionals need to be adept at handling many different types of business relationships, both internal and external. Rebecca Gebhardt Brizi looks at the approaches that can be adopted to create a foundation of trust and collaboration and exceed expectations and outcomes for all parties involved.

What's new at Jinfo?

Focus on Value Chain

Document the value chain, and transform the way you think about, manage and report on your product portfolio and your information service contributions to your organisation goals.

Focus on Value Chain

Director of Research Robin Neidorf describes the benefits of a Consulting Pilot on Value Chain, to tailor this process to your needs and environment:

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Consulting Pilot on Value Chain