Diana Nutting Information Provision: Adding Value [ABSTRACT]
Jinfo Blog

Friday, 9th May 2008 Sign in to MyJinfo or create an account be able to star items Click for printable version Subscribe via RSS to get updates as soon as Blog items are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Diana Nutting

Abstract

Information professionals are often seen as peripherally providing a service to an organisation rather than being an integral part of the management of that organisation.

Item

Information professionals are often seen as peripherally providing a service to an organisation rather than being an integral part of the management of that organisation. Diana Nutting provides practical suggestions about how to redirect that perception.

What's Inside:

I had discovered when I joined Business Link for London that, although the team's skill set was relevant, to survive it needed to change its focus to fit the changing needs of the organisation and raise its profile with its internal market. The development of the Know Before You Go report was based on a clear business need: that of falling levels of customer satisfaction, as clients perceived that advisers were not well prepared for meetings and did not know enough about their industry sector, implying that our generalist advisers were not giving an impression of expertise or preparedness.

---

This is a brief abstract of the full article. FUMSI subscribers can log in to MyShop at FreePint view the full article. Others can subscribe to FUMSI now for access to the complete archive of FUMSI articles. 

« Blog

Benefit from our research

Our proven processes, resources and guidance will help your team make the shift from transaction centre to strategic asset.


Workshops

Designed around the most common challenges and pain points for time- and resource-strapped information teams

Supercharge remote productivity and value
Holistic content portfolio management
Future-proof your information service
Executive-ready communications


Briefings

A tailored overview of our research and active discussion with your Jinfo analyst.


Assessments

Measure your starting point to articulate your strengths and set priorities for future improvements. Assessments gauge risk, capacity, value and more.


Read case studies, and start the conversation:

Consulting benefits

Connect your team with the practical tools, original research and expertise to build and support information strategy in your organisation.

A Jinfo Subscription gives access to all Content (articles, reports, webinars) and Community.

Subscription benefits