Sunday, 2nd November 2008
Information professionals know that it may be easy to answer a client's research question, but it can be much harder to answer the question they meant to ask. Jane Johns provides eight helpful tips for helping improve the quality of the client's question with the goal of taking the guesswork out of providing the answer.
I have developed a series of elements to cover in client conversations. Each element drives back to the same goal - to enable me to envision, describe and feel exactly what will satisfy the client's needs. I want to spend as little time as possible answering the wrong questions and as much time as possible answering the right questions for each client.
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