Sunday, 14th November 2010
Tim Buckley Owen
Consumers may be growing more cautious about social media but corporations are expected to embrace them more and more. If they do, it looks as if they’re going to have to manage their documents much better if they want to avoid trouble in court.
Use of social media may be reaching saturation point among consumers, making it harder for marketers to influence user behaviour, according to an analysis by business consultancy Forrester. What’s more, people have become more worried about privacy over the past year, with fewer adults in the United States reading blogs, online forums and discussion groups, and the only increasing spectator activity being following other people on Twitter (purchase details at http://digbig.com/5bcwpm or Media Post report on the findings at http://digbig.com/5bcwpn).
By contrast, it looks as if at least a sizeable minority of corporate staff may be poised to move in precisely the opposite direction – embracing social media as an alternative to email. Technology analyst Gartner believes that 20% of employees will be using social networks as their business communications hub by 2014.
New employees will enter the workforce with a predisposition to communicate via a social network, increasingly rejecting email and the highly structured applications that have supported collaboration in the past. However, Gartner warns, a truly collaborative workplace will not arise until organisations make these capabilities widely available and users become more comfortable with them (http://digbig.com/5bcwpp).
They might have added another warning: as corporate communications become more freewheeling, the risk of getting into trouble with the courts becomes ever greater. That’s the view of a third consultancy, PwC, whose report The Future of E-Disclosure 2020 finds the courts becoming increasingly unsympathetic towards companies that can’t produce the required information and documents.
So fed up are they becoming, in fact, that they’ve handed out some pretty stiff penalties recently, PwC finds. One imposed a 50% reduction in the costs that were due to be awarded because of non-compliance in disclosure, another told a company to repeat £2 million of work because of improper keyword searches, and a third imposed an $8.5 million fine where documents were deemed to have been deliberately withheld (outline and link to report at http://digbig.com/5bcwpq).
PwC’s survey of over 200 legal and technical professionals found that some 40% were most worried about storing company data in the cloud, 15% about the increase of mobile technology, and 12% about the rise of social networking in the workplace. With growing pressure to do something about it, PwC’s forensic technology services head Tom Lewis is predicting the emergence of a new in-house function with responsibilities for data creation, storage and retrieval – most likely under the aegis of the Chief Information Officer.
Now there’s a thought.
"Remote Information Teams"
If you're newly remote, you may feel like you've been thrown into a mysterious culture where you sort of speak the language but sort of not. Use Jinfo's "Focus on Remote Information Teams" to become fluent:
Our proven processes, resources and guidance will help your team make the shift from transaction centre to strategic asset.
Designed around the most common challenges and pain points for time- and resource-strapped information teams
Supercharge remote productivity and value
Holistic content portfolio management
Future-proof your information service
A tailored overview of our research and active discussion with your Jinfo analyst.
Measure your starting point to articulate your strengths and set priorities for future improvements. Assessments gauge risk, capacity, value and more.
Read case studies, and start the conversation:
Connect your team with the practical tools, original research and expertise to build and support information strategy in your organisation.
A Jinfo Subscription gives access to all Content (articles, reports, webinars) and Community.