Tuesday, 21st April 2015
The comprehensive FreePint Report: Research into Visibility 2015 has now been published. This blog item provides some highlights from the report, such as barriers to making content visible, and key priorities for visibility projects.
FreePint's research into "visibility" - how well users find the information they need at the point of need - highlighted that in order for information discovery to be successful three components must be in alignment: user behaviour, technology and content.
Key Priorities for Visibility Projects
What do organisations priorititise when they work on the challenge of visibility? Our research identified four areas rated most highly in terms of goals and objectives:
Whilst these are listed in order of priority given, highest first, all were rated as "very important" by our respondents.
When we analysed free-form comments, the importance of reliable usage data came through strongly as it enables information managers to react to usage and search data, to further understand users' search strategies and better improve results.
Technology solutions mentioned ranged from federated or enterprise search solutions to big data technology, visualisation tools and widgets, with corporate intranets proving the most used solution. For each type of technology, user satisfaction/dissatisfaction is roughly evenly split.
We found clear distinctions between industries, with federated search more likely to be implemented in educational environments and pharmaceutical companies, corporate intranets more widely used in legal, pharma and manufacturing, and visualisation tools more likely to be used in pharma and manufacturing.
In terms of the content rated most important in terms of visibility, licensed or purchased content came first, closely followed by internal knowledge and then web-based content.
There are a number of barriers to making content visible, but our respondents rated the top four as:
A critical role of information centres is to work on influencing user behaviour, and our respondents rated organisation-provided training as their priority activity in this area.
Vendor-provided training was rated third, after "other" - the section which comprised free-form responses which varied from one-to-one training to appointing champions and using dedicated email shots.
Budgets and Decision-Makers
Nearly 40% of those surveyed have budget that is or could be used toward supporting or improving visibility, whilst for 30.4% of respondents that budget is managed elsewhere, in areas from administration to corporate strategy and IT. The IT department is the primary decision-maker in terms of technology.
However, information managers have unique expertise around how technology can and should apply to the project of visibility, and once responses are analysed without the IT department we start to see more clearly that libraries are part of the mix of live influence and decision-making around discovery.
The survey collected input from 145 information managers from a range of industries including banking and finance, law, manufacturing, consulting and biotech.
Whilst the average number of staff in the information centres surveyed was 10.48 and median five, the lowest number was one and the highest 100. The number of staff they are required to support was an average of 7,625 and median of 1,650 - whilst the lowest number was less than 10 and the highest 100,000.
Find Out More
FreePint Subscribers can login now to read the full 32-page PDF "FreePint Report: Research into Visibility 2015" containing all the findings of the survey. This includes information on how satisfied information managers are with their efforts into making information visible, definitions of "visibility", and a set of practical next steps for each of the three essential areas: user behaviour, technology and content.
This Blog Item is part of the FreePint Topic Series "Making Information Visible".
About this item
Related Blog items:
Related Subscription Articles:
Related Subscription Reports:
"The Information Centre of Excellence - commercial, consultative, collaborative"
Jinfo's flexible model of the Information Centre of Excellence provides a framework for any information team - any size, industry, or range of services - to operate nimbly in our changing world. (January - March 2020).
Research Focus »
... more items ...
Visit the Blog »
... more articles ...
... more reports ...
All Content »
Content and Community
Connect your team with the practical tools, original research and expertise to build and support information strategy in your organisation.
A Jinfo Subscription gives access to all Content (articles, reports, webinars) and Community.
Our proven processes, resources and guidance will help
your team make the shift from transaction centre to strategic asset.
Read case studies, and start the conversation.
© Jinfo Limited 1997-2020 · Cookies, Privacy, Legal