Friday, 8th April 2016
Our recent research into "Relationships Between Information Services and IT" shed light onto areas from outsourcing to control of key projects and reporting lines. Robin Neidorf picks out some highlights.
Our recent research into "Relationships Between Information Services and IT" generated many interesting insights into areas such as:
105 respondents from professional services, biotech and pharma, government agencies, manufacturing and finance, as well as a handful in public and academic libraries completed the survey with individuals working in a wide range of departments, from corporate affairs to information services, IT and enterprise integration.
Outsourcing was more prevalent in IT (at around 45%) than information services (at around 33%).
Who Controls Key Projects?
We gave respondents a list of 12 projects and asked IS to select how much control they have over these projects, on a scale of 1 (no control) to 4 (extensive control). We then asked IT to do the same.
The chart above demonstrates there are some areas where there is significant imbalance of control - and these areas (including intranets, data mining, federated search and discovery) tend to be those where we regularly hear customers venting frustration.
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