Thursday, 14th April 2016
Effective relationships result from a shared understanding of the expertise brought by each party, whether it's information services working more effectively with the IT department or the organisation's leaders valuing specialised source expertise input for strategic decision-making.
Specialised Sources & Illuminating Experts
The book Search Patterns by Peter Morville and Jeffery Callender (O'Reilly, 2010) is among the resources for students in the MS programme for Information and Knowledge Strategy at Columbia University. The book aims to expand understanding of search functionality from simple known item look-up (which dominates Google searching) to a wide range of specialised type of content source, plus features for both casual and expert searchers.
Types of Expertise
The second chapter introduces a simple yet useful view of types of expertise which contrasts search expertise with domain expertise.
Figure 1: Expertise types 2-03. Expertise types" from Search Patterns by Peter Morville and Jeffery Callender is licensed under CC BY 2.0
This highlights the range of skills and needs of different users, including the special role of the power searcher, who combines both search system expertise and domain expertise.
Most information centres operating within pharmaceutical or biomedical research environments deploy multiple domain specialists, for content such as patents and chemical literature and special applications such as drug pipeline tracking and pharmacovigilance.
If your colleagues or management don't fully understand the value that domain and search expertise bring to the organisation, the recently-run Jinfo Webinar "Source Expertise and Your Value to the Business" brings important insights. It is part of Jinfo's current Research Focus "Source Expertise - What it Means in a Google World".
Jinfo's recently completed Research Focus on managing the relationship between IT and information services has resulted in a wealth of information, but two case studies are especially relevant to the topic of understanding departmental roles and expertise. Two articles focused on Cargill and Lord Corporation: large, diversified organisations with many divisions and product lines, similar to global pharmaceutical firms.
At Lord Corporation, the information centre has developed service offerings which are vital to the IT department, doing research on best practices and creating a monthly IT newsletter covering key technologies. This use of source expertise by the IS staff has helped them build a strong relationship with their IT colleagues. At Cargill, the IS staff have focused on understanding the IT priorities and workflows.
Our Content is the broad platform through which we publish research-based insights. Community provides the environment to discuss them with peers. Consulting tailors the insight to your needs. Find the right Jinfo Subscription level to meet your needs.
Recent Subscription Content of particular interest to our customers in biopharma companies:
Webinars - upcoming
Webinars - recordings available to view for anyone with a Jinfo Subscription
About this item
Related Blog items:
Related Subscription Reports:
"Intelligence systems - intelligence 2020"
In the 10 years plus we've been researching developments in news and current awareness, we've predicted and then seen a significant shift from current awareness to intelligence systems. (October - December 2019).
Research Focus »
... more items ...
Visit the Blog »
... more articles ...
... more reports ...
All Content »
Content and Community
Connect your team with the practical tools, original research and expertise to build and support information strategy in your organisation.
A Jinfo Subscription gives access to all Content (articles, reports, webinars) and Community.
Our proven processes, resources and guidance will help
your team make the shift from transaction centre to strategic asset.
Read case studies, and start the conversation.
© Jinfo Limited 1997-2019 · Cookies, Privacy, Legal