Norma Beavers Can Softlink's Illumin prompt efficiency and decision-making?
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By Norma Beavers

Abstract

Jinfo's "Product review of Softlink's Illumin" is an interesting read - not least because it shows how users can benefit from improved workflows, staff efficiency and a comprehensive knowledge base which can inform decision-making and staff training.

Item

The ability to inform decision-making and steer staff training towards higher efficiency levels are some of the clear benefits of Softlink Illumin.

Jinfo's just-published "Product review of Softlink's Illumin" (Subscriber content) takes a look at the overall pros and cons of the system. Softlink Illumin is a web-based enquiry management solution for information centres and research management. Among the benefits discussed in our report, the system allows you to customise, create, capture and share knowledge efficiently.

 

Improved workflows

Jinfo's reviewer, Sophie Alexander, writes: "With continued use of Illumin, users will benefit from improved workflows, increased staff efficiency and a comprehensive knowledge base which can be used to inform decision-making and staff training."

The review takes an interesting look at how different types of organisations can use Illumin's research request handling.

There's also a detailed outline of some of the search and admin features that can help staff become much more efficient. Sophie captures all of this but also hints at developments in the pipeline that will be worth checking out.

 

Find out more

Read our "Product review of Softlink's Illumin" to learn more about this web-based enquiry management solution and how it can be a stepping stone to improving staff efficiency and productivity.

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