Jinfo BlogJinfo feedback - benchmarking information services

Wednesday, 1st March 2017 Sign in to MyJinfo or create an account be able to star items Click for printable version Subscribe via RSS to get updates as soon as Blog items are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Robin Neidorf

« Blog


Find out more about benchmarking your information services department against other organisations.


Benchmark information roles - optimise your structureWe received a question from a customer, "Do you have benchmarking data for corporate libraries that would indicate the average number of full-time employees in the information services function compared to overall number of employees?"


Jinfo responded:

This question is surprisingly difficult to answer and one where for some time we've been considering what we might do about getting some concrete answers. Part of the challenge is that different industries and organisations define what fits in "information services" very differently.

Our experience does show that the two industries that tend to have:

  • The highest ratios of info pros-to-employees are professional services and pharmaceuticals
  • The lowest ratios of info pros-to-employees are technology (including software) and legal.

These are very broad generalisations, and I could name exceptions in every category. But after more than 12 years of studying patterns and trends in staffing, these are my impressions.

  • Very few organisations (I can count the ones I know personally on one hand) take a truly strategic view of staffing information roles, compared with the needs of the business. Most of the ones I can describe are in professional services, with perhaps one or two in finance. This means that even those organisations that have relatively high ratios of info pros-to-employees are not optimised for the organisation's needs.

Participate in our benchmarking research

Jinfo is undertaking a new project to define and gather this type of information. This research will be part of the upcoming Research Focus, "Benchmark information roles - optimise your structure", to be released from July - September 2017. 

The research phase is now getting started, and we're actively recruiting information managers who are willing to take part in a 45-minute, confidential, interview on their organisation's structure, staffing and information needs.

If you'd like to take part, we will send you a copy of the findings as a thank you. You don't need to be a Jinfo Subscriber.

To participate, just email our research manager, Amy Burns, who is coordinating elements of the research, including interviews. The 45-minute calls will take place during March and we'll send you a copy of the questions ahead of time.

Do you have a query? 

Responding to customer queries is something we're happy to do and that we answer on a regular basis, so feel free to send your questions to us.

« Blog

What's new at Jinfo?

The information team with the right stuff"The information team with the right stuff"

This Research Focus provides analysis, expert articles, product reviews, webinars and Community sessions on how information teams can adapt and evolve to meet the new skills required in today's dynamic environment. (April - June 2018).

 Request free report » 

What else is new?

Explore by category

Register for our twice-monthly newsletter and keep up to date with what's new from Jinfo:

Latest: Jinfo Newsletter No.494 09 May 2018

Benefit from our research


Connect your team with the practical tools, original research and expertise to build and support information strategy in your organisation.

A Jinfo Subscription gives access to all content (articles, reports, webinars) and community.

Subscription benefits


Our proven processes, resources and guidance will help your team make the shift from transaction centre to strategic asset.

Read case studies, and start the conversation.

Consulting benefits