Jinfo BlogHow can you use AI and chatbots in the information centre?

Tuesday, 18th April 2017 Sign in to MyJinfo or create an account be able to star items Click for printable version Subscribe via RSS to get updates as soon as Blog items are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Catherine Dhanjal

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Are technologies such as chatbots and artificial intelligence unproven and overhyped, or just what we've been looking for to take us away from mundane tasks and allow us to gain new insights and focus on strategy?


The use of artificial intelligence, machine learning and big data is at the forefront of many an information professional's mind. Some of those applications are already in use in pockets whilst others are at the bleeding edge.

We recently invited two authors to contribute their viewpoints on this area.

  • Chatbots: Steve Bynghall looked at "Chatbots - overhyped or helping hand for the information professional?". The use of chatbots in information services was a topic that came up in our February "State of the Industry" Community session where we discussed big themes for this year and beyond, and how new technologies could impact information centres.

    Special interest groups in the sector are also looking at uses for chatbots and whilst they're in use behind the scenes in many consumer-facing businesses, Steve looks at how much they've penetrated the information sector, and what the opportunities are for information professionals.

  • Artificial intelligence: Constance Ard contributed on "Artificial intelligence and the evolving information landscape", looking at the impact of AI on information professionals and discussing industry sectors where AI is more embedded and more mature, including defence, finance and legal.

    She also discusses how content platforms and media monitoring solutions such as InfoDesk, Manzama and Newsdesk make use of machine learning and artificial intelligence. 

Ensure you're on top of these technologies by reading these insights and keep an eye out for our Research Focus on data analytics and leading-edge technologies later this year. 

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