Monday, 22nd May 2017
Here's how we recently answered a customer query into how best to organise your information services team to achieve better proactive planning and continuous improvement.
Just as I was about to start working on this item, we received a query from a customer:
"I was wondering if you have any benchmarking surveys on how research teams are structured, divide workload, or organise research workflows."
This subject is at the heart the work we're doing on "Benchmark information roles - optimise your structure", and relates to the consulting work we do with a wide range of our customers.
Jinfo has a maturity model for research services, which documents the stages of maturity for a service along several variables including:
Of course, how you review and apply these variables depends on the size of the research team, the size and scope of the organisation and whether the team itself is based on a centralised, regional, distributed or embedded model. Several of the articles and reports listed below demonstrate approaches to take, based on real experiences of Jinfo customers.
The most consistent success factor, regardless of size or scope of your research service, is to have a strong foundation in systems and processes. Even an individual will deliver a better result more efficiently by using standard processes to run the workflow than by taking the "artisan" approach of crafting their projects on a bespoke basis.
A three-layer approach enables you to create the right structure and work towards continuous improvement:
Jinfo Consulting can help review where your research service currently sits on our maturity model. Contact me (firstname.lastname@example.org) for further information, or complete our online form.
Recent Subscription content of particular interest to our customers involved with optimising teams of researchers:
Webinars - recordings available to view for anyone with a Jinfo Subscription
The Research Focus, "Benchmark information roles - optimise your structure" runs from July - September 2017 and encompasses three months of research, reports, webinars and Community sessions based on our benchmarking research and studies of how these insights play out in the real world of today's organisations. Leverage our research to better identify the opportunities you have to streamline, improve and increase the visibility of high-quality research expertise and services.
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Related Blog items:
"Benchmark information services - progressing towards transformation"
This Research Focus gives you tools, analysis and the original data you need in order to benchmark your information service against peers. (July - September 2019).
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