A round-up of the last three months of Jinfo coverage of knowledge management plus insights from our director of research, Robin Neidorf.
At the recent Special Libraries Association (SLA) annual conference, knowledge management (KM) tools and platforms made a respectable showing on the exhibit floor. The vendors and products listed in the exhibit catalogue under the category of "knowledge management" offer a range of resources to support the capture, storage and retrieval of knowledge, including:
What do these offerings have in common? Honestly, it's hard to tell. Individually, each clearly plays a role in connecting people with knowledge they need to do their jobs... but collectively, they don't point to a clear definition of what we mean by KM.
Everything from federated search to new applications of artificial intelligence can have a place in a KM solution. At the same time, effective KM relies on user behaviour - not to mention accurate underlying information - to deliver value to the organisation.
It's difficult (and increasingly so) to put together the right technology components with the right governance and training to create an effective KM environment. At Jinfo, we're taking on this challenge by mapping what we know about the range of features included in products billed as "KM solutions". We're also working with vendors to cut through the marketing language and drill down to measurable value - what are the specific goals of KM systems and how can you measure your progress towards those goals?
This research will be part of the upcoming Research Focus - "Define and measure value for current awareness" (October - December 2017).
Have a particular question or pet peeve about KM? Contact us, so that we can incorporate it into this project.
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Current and upcoming research and events
The Research Focus, "Benchmark information roles - optimise your structure" runs from July - September 2017 and encompasses three months of research, reports, webinars and Community sessions digging into the results of our benchmarking work on where and how information roles show up in today's organisations and how to make the most of them in your environment.
This Research Focus provides analysis, expert articles and product reviews on the state of play for current awareness services. (October - December 2017).
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