Jinfo BlogRefTracker - for efficient enquiry management

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By Victoria Alford

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What could a browser-based reference and enquiry management system like Altarama's RefTracker do for your organisation?


Enquiry management and research queries remain the backbone of many information and research centre services, so a tool like RefTracker from Altarama could help make your organisation significantly more productive. 

RefTracker is a customisable browser-based software product designed to help your organisation manage information requests and enquiries.

Jinfo Subscribers can log in now to read the "Product review of RefTracker from Altarama". If you don't have a Jinfo Subscription but would like to read this full report, you can find out how to start your Subscription here.

What could your organisation gain from using RefTracker?

Altarama claims that RefTracker is the "system you need to manage your reference workflows", with the result being that you can "do more with less" and establish:

  • Improved service
  • Improved teamwork
  • Reduced time and costs
  • Better management.

With over 20 years' experience in information and service request management, particularly in libraries, Australian company Altarama has produced a product with "rich functionality and an unmatched capacity to respond to changing local market requirements".

Altarama has clients across the globe in corporate sectors such as banking and finance, publishing, media and pharmaceuticals as well as national and state libraries, museum and archive services and federal and regulatory services.


What does the future hold?

Altarama is very open when it comes to its product roadmap for RefTracker, and by using user requests and feedback the company aims to deliver a new release every 9 to 12 months. New developments in the pipeline include a new "failed to respond" functionality that automatically sends reminders to clients who haven't responded.

Looking even further ahead, Altarama has big plans for RefTracker, and wants to add additional features such as more specific library staff workflows.


Jinfo Subscribers can log in now to read the full 32-page "Product review of RefTracker from Altarama", and find out more about its value, pricing and competitors.

If you don't have a Jinfo Subscription but would like to read this full report, start your access here.

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