Jinfo BlogInsight 1 from Research Focus on excellence - great teams need solid strategy

Friday, 5th April 2019 Sign in to MyJinfo or create an account be able to star items Click for printable version Subscribe via RSS to get updates as soon as Blog items are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Robin Neidorf

« Blog

Abstract

Jinfo's Centre of Excellence model creates clarity for information teams. We provide a research-based framework for developing what teams already are working towards while offering a roadmap for further planning, decision-making and service reengineering.

Item

Creating an Information Centre of ExcellenceThriving information teams work from a clear, updated strategy that incorporates two components:

  1. Enabling end-users: ensuring knowledge workers anywhere in the business can access the information they need and identify the skills they need to use information effectively

  2. Delivering expert information services: applying specialist expertise to the biggest information-related challenges in the organisation and making the most of opportunities while managing risk.

Your information strategy defines how you balance these areas of focus as well as the specific services you offer. Depending on the size of your team and the overall culture of your organisation, you may emphasise one or other of these components. They may also show up in equal measure in your strategy.

Click to view

Here's what you need to know:

  • These components require your team to develop different skills
  • These components must operate in parallel and towards the same overall strategy
  • You need to manage both, and with the understanding that your organisation's needs will look entirely different in three years.

Evolving to an Information Centre of Excellence requires you to examine how you deliver service today, what you're developing for the next two years and to evaluate your long-term plans. It requires you to balance your attention and capacity between enabling end-users and delivering expert services.

The Centre of Excellence model creates clarity for information teams. It provides a research-based framework for developing what you already have been working towards. It offers a structure and a roadmap for further planning, decision-making and service reengineering.

The resources developed in this Research Focus, "Creating an Information Centre of Excellence", will give you access to the structure and show you how to adapt the roadmap.


Resources relating to this insight:

Articles

Reports

Webinars

Community sessions

Contact us about Jinfo Consulting. Our workshops can jump-start or reroute your strategic planning process for creating an Information Centre of Excellence, or to dig into the details of reengineering to move your services in a more valuable direction.

« Blog

Benefit from our research

Content and Community

Claire Laybats, Head of Commercial DevelopmentConnect your team with the practical tools, original research and expertise to build and support information strategy in your organisation.

A Jinfo Subscription gives access to all Content (articles, reports, webinars) and Community.

Subscription benefits


Consulting

Robin Neidorf, Head of ConsultingOur proven processes, resources and guidance will help your team make the shift from transaction centre to strategic asset.

Read case studies, and start the conversation.

Consulting benefits