Newsletter Archive

Newsletter No.323

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FreePint 31st March 2011


My Favourite Tipples

FreePint Bar

FUMSI Features

  • SharePint and the South Bank Centre: using analogies to sell a story
  • Information management lessons from "Austin Powers"

VIP Features

  • Visualising information - A VIP Editorial
  • Recent postings to the LiveWire
  • Recent postings to the Wire

Jinfo - Jobs and Events

Jobs in Information:

  • Information Officer
  • Manager, Information Management
  • Information Specialist
  • Knowledge Manager (Sales Collateral)
  • More...

Events in Information:

  • Reprints Desk - Easy Document Delivery and More
  • First Year Questions - Ask Our Panel
  • Contract Negotiations for Publishers - How to Juggle Various Types of Negotiations and Apply Tactical Tools
  • GIA Conference, a leading Strategic Market Intelligence event
  • More...

Highlights from DocuTicker

  • UK: Understanding Society: a Summary of First Findings
  • U.S. Department of Energy Releases Radiation Monitoring Data from Fukushima Area

Highlights from ResourceShelf

  • Thomson Reuters Announces CI Tool for Biologic Drugs Research
  • Credo Reference Launches Subject Collections


Contact Information

 About FreePint

FreePint publishes newsletters, websites, magazines and resources for the information industry. The FreePint Family of publications publishes practical tips, product reviews, expert tips, research collections and hands-on tools to support information work of all kinds.

This twice-monthly free FreePint Newsletter serves as a guide to the latest content, including discussion at the Bar, tips articles, vacancies, professional development events, product reviews, editorial commentary and more. Subscribing is free and connects you with the information community around the world. Subscribe today.

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Michelle ManafyBy Michelle Manafy

An info pro by any other name

Last week, I attended the Computers in Libraries Conference for the first time. This event is very practitioner-focused and as an industry watcher, well, it simply hadn't risen up high on my priority list given how many events there are in the information industry. Now that I've been, CIL has moved well up that list. First off, the event attracted about 2,000 attendees. More significantly, the level of attendee engagement and interaction at this event − important markers of event quality − was high. Listening to audience questions was almost as interesting as the sessions themselves.

During one session I attended, a panel on EBook Publishing: Practices & Challenges, the moderator asked for a show of hands about job positions: public libraries, university libraries, special or corporate libraries ... and for each, many hands rose. However it was clear that not everyone had responded so the moderator dug deeper, revealing that the packed room contained "the usual suspects" along with a remarkable number of knowledge managers, researchers and information professionals by other names.

The many roles of information professionalsThis infusion of information into all sorts of job roles isn't surprising in that information's job is to inform workers of all types. However the increasingly broad range of individuals who have direct responsibility for information management within organisations is a factor to be reckoned with. In fact, we're looking into it: FreePint Research is investigating the roles of information professionals and knowledge workers: We would really value your participation in the survey as we examine the ways in which shrinking information centres are impacting the balance between information professionals and knowledge workers.

While there are many areas of concern for those in organisations who are now expected to perform their own research, analysis and information management, one possible upside we'll be exploring is the opportunity for savvy info pros to take on higher level, more strategic roles.

Certainly, the issue of continuously (re)positioning oneself and (re)affirming one's value has moved high up the priorities list for all information professionals. Interestingly, this was something frequent FUMSI and VIP contributor Scott Brown (of the Social Information Group tackled in his session on Organizational Intelligence & Raising Your Value at the CIL conference. Other members of the FreePint community were on hand, including FUMSI Find editor Marcy Phelps, who signed copies of her new book Research on Main Street.

Given that the theme of CIL was Strategic Focus & Value for Library Communities, it shouldn't surprise me that the sense of community was strong at this event. It was, however, wonderful to see how much this focus on communities supports the valuable objectives that information professionals have within their organisations as well as how it supports their value in the industry as a whole.

Best regards,
Michelle Manafy,
Director of Content

FreePint is a Registered Trademark of Free Pint Limited (R) 1997-2011

 My Favourite Tipples

Benjamin B. SargentBy Benjamin B. Sargent

I like variety, and yet I don't have a lot of time to spend reading or following. Therefore I find that my favourite sites and news sources shift over time as I find new ones and don't get back to old ones. Although my own work is often seen as being part of the language industry, I tend to follow world events and people in other fields, rather than industry trends and personalities. I try to read broadly, both geographically and topic-wise. Here are several notable sites that have crossed my webtop in recent months.

  • Edge Foundation: A collection point for views and interactions among "third culture" intellectuals and the soi-disant digerati, a site any global, technology-oriented futurist should know about. Be sure to check out the About page so you know what you are getting into, namely a "discussion of intellectual, philosophical, artistic, and literary issues" with a serious crowd.

  • Globo-social: The personal blog of Rizwan Tayabali, this colorful site tracks his many globe-trotting adventures with social enterprises. He gets involved with communities around the world that are actively building innovation and change at their local level, providing insights and energy, with the aim of fostering "globally connected social movements and support systems."

  • Global Misfit: Started as a personal-professional fusion blog by Nathalie Molina, you get a very personal take on life as a global citizen, insights on brand-building and customer service, the multicultural consumer experience, and her own field, which is business globalization.

  • The Globalist: The generalist version of globalization - all the day's news through the lens of globalism. I think of this as my "poor man's Economist." I check to see what's happening and end up finding useful analysis.

  • Translators Without Borders: Modelled in part on Doctors Without Borders (Medecins Sans Frontieres), this pro-bono effort assists other organizations as AIDES and Amnesty International, as well as continuing work with Doctors Without Borders. In 2006, the group supported the work of Mohammad Yunus, founder of the Grameen Bank and winner of the 2006 Nobel Peace Prize by helping to subtitle two films on microcredit in 86 languages.

Ben Sargent has worked in the language services industry since 1989, serving in operations, consulting, and marketing roles. He also helped to found and manage several venture-funded high-tech start-ups. Ben's primary research focus areas at Common Sense Advisory are global online customer experience, translation management systems, and authoring and content management technologies. He also consults for Global 1000 brands, international organizations, and technology vendors. Ben has published research and articles on multilingual publishing and been a regular speaker at conferences and seminars in Asia, Europe, and the Americas. Ben earned a degree in Music Theory and Composition in 1983 and is currently working on a steampunk opera.

Would you like to add your Favourite Tipples suggestions for the FreePint Newsletter or write an article for FUMSI (Find, Use, Manage or Share Information?).

If so, please submit them to

Have a single tip to share? Post it to the FUMSI Forum.

View the guidelines at: <>.

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Order the FreePint Research Report: Copyright Policies and Practices 2011

Identify Confidence in Copyright Risk Management

Order the FreePint Research Report: Copyright Policies and Practices 2011

In the second year of our study, we find increased confidence among both information managers and end users regarding their ability to manage copyright-related risks. But....

  • Critical gaps continue to exist between policy and practice
  • The industry remains rife with confusion
  • Initial investment in awareness has paid off, but what's next?

"...supports decision-making regarding copyright issues within the company." -- purchaser of 2010 report

Purchase now »


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 FreePint Bar

The FreePint Bar is where we publish information about the latest content from across the FreePint Family of resources.

The FreePint Bar is sponsored by:

Financial Times     Dow Jones Factiva

Latest posts at the FreePint Bar:

  • Building on the value of library communities

    I've just returned from a brief trip to the Computers in Library Conference in Washington, D.C. I have to say that — based on the sessions I was able to attend and the many more that I wanted too — I wish I'd been able to stay longer. This was my first time at CIL and I was amazed at not only the number of attendees (about 2,000 registered), but also at how engaged and interactive they were during sessions as well as with one another during the breaks. It was also nice to see what a range of information professionals the event attracted — from public and academic librarians to corporate and government knowledge managers and those involved in many other aspects of the business of putting information to work.

    The theme of this year's CIL conference was "Strategic Focus & Value for Library Communities" — something we all must focus on. While I know that public libraries have served as community centres, I do think that it is easy to lose site of how our physical communities must increasingly blend with virtual ones to remain relevant. Yet I think there is also great opportunity to build upon the value of "libraries" within organizations by re-focusing on serving our corporate communities as well. So often, there is so much outward focus (CRM, marketing, public website development) that organisations fail to sufficiently fuel their internal information networks and meet the needs of staff... which will in turn lead to greater success.
    Read posting online »

  • [FreePint] Collective Intelligence and Embedde...

    Charting a clear copyright course
    In the information business, copyright has always been of paramount concern. Unfortunately, for content producers and consumers alike, this area of the law has never been easy to navigate. Certainly, it's not news to any of our readers that with new content discoverability, dissemination and delivery mechanisms cropping up all the time, the copyright landscape has become increasingly fraught with peril.

    Just ask Google, which took another hit in French courts last week, with a $600,000 judgment against it for allowing content to appear in search results that the owners had asked to be removed. The week also saw the US Supreme Court agree to hear the Golan v. Holder copyright case, which will have widespread implications on how US copyright law can (or should) be reconciled with international treaties. Australia's Internet Industry Association (IIA) also announced plans to draw up a code for the role ISPs play in copyright enforcement.
    Read posting online »

  • [FreePint] Facing SharePoint Fears and Analysing Content

    Forming a constructive relationship with SharePoint
    To keep your organisation working together and effectively informed, intranet design, management and improvement must be a focus of intelligent investment and our just-published FUMSI Report: Folio on Intranet redesign provides hands-on insights into how to maximise intranet effectiveness.

    Interestingly, one of the big names in intranets, SharePoint, increasingly strikes me as being an information professional's best frenemy. If you're unfamiliar with the term (that is, don't spend much time on TMZ or frequently converse with tweens), a frenemy is both friend and enemy. No, I'm not trying to imply that SharePoint will be telling you how cute your outfit is while stealing your beau anytime soon. However, SharePoint is a tool with which info pros have a pretty public love-hate relationship. Common criticisms include difficulty in navigating and locating information, its lack of lightweight (read: "easy to use") collaboration tools and difficulty to implement.
    Read posting online »

  • [FreePint] Focus on strategy and customer needs

    Alchemy, Info pros and knowing better
    During this eventful first month as Director of Content here at FreePint, I have focused much of my attention on getting to know the team and our readers. It is a testament to the quality of the FreePint editorial staff that in almost every chat, our editors and frequent contributors asked if we could provide them with reader feedback more often. Then, when I was discussing some of the insights I've gained so far through these conversations with FreePint's Publisher William Hann, and Director of Research Robin Neidorf, William expressed a desire for the holy grail of knowledge, asking if we couldn't create a way to capture customer interactions and share them in real time so that everyone could benefit from anyone's ad hoc customer contact.
    Read posting online »

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 FUMSI Features

FUMSIFUMSI publishes articles, tools, and a monthly magazine, to give you practical help with information skills. Visit

However you Find, Use, Manage or Share Information, you'll find something in FUMSI to help.

Become a fan of FUMSI on Facebook »

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We add new articles to the FUMSI database in each practice area every month, which are free to read, browse, email, print or save. Here are the most recent additions:

SharePoint and the South Bank Centre: using analogies to sell a story

Nic PriceBy Nic Price
FUMSI: Share

Changing the technology behind an intranet is a difficult enough task, but doing it while keeping the intranet running is even more challenging. In part two of his article on implementing SharePoint to deliver the BBC's intranet, Gateway, Nic Price describes the gradual approach they took by introducing MySites, blogging and search as the foundation on which to build.

WHAT'S INSIDE: 'We concluded that we would start with the homepage, the search and MySites, alongside a trial of the blogging function. We used MySites for Connect; essentially a skills and expert-finding directory. Via the people search, staff could find other people by skill, expertise or interests. SharePoint does have some useful functionality, but to have attempted to replace the whole of Gateway in one go would have been a disruption and a disaster. In this story one size certainly does not fit all. Our approach allowed us to introduce and integrate SharePoint into our technology infrastructure. It was then available as an option as part of our efforts for continuous improvement.'

Read, print, save or forward this article now »

Information management lessons from "Austin Powers"

Scott BrownBy Scott Brown
FUMSI: Manage

Using Austin Powers' nemesis Dr Evil as an example when considering information management may, on the face of it, appear to be a bit far-fetched but Scott Brown shows the similarities between Dr Evil and upper management. And, from there, he gives a few lessons on how to deal with your executives and avoid being "incinerated!"

WHAT'S INSIDE: 'Dr Evil is an excellent depiction of upper management - VPs, CEOs, directors and other high level positions that we agonise over in libraries, whether we work in corporate, public or academic settings. As librarians and info pros, we really want to connect with these folks so that they know and understand the value of the services and products we provide. At the same time, they often confound us because we don't know how to build a relationship with them. Dr Evil knows that he needs information. So be creative in how you share your information with your executive. Keep him alert and informed, if he's open to that - or keep his team informed.'

Read, print, save or forward this article now »


The latest recommendations and tips from our editors, contributors and community:

Visit the FUMSI Forum »

FUMSI - Forthcoming Topics

  • Environmental Resources
  • Making information services more usable
  • Library social media strategies
  • Introduction to Linked Open Data and the semantic web

If you have a suggestion for an article topic, or would like to write, then please contact <> or read the notes for authors at

Browse all FUMSI articles »

Subscribe to the free FUMSI Focus to receive a weekly update of the latest FUMSI Forum discussion.

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  • IFIS: Sharia-compliant financial information
  • DealWatch: M&A and ECM transaction information

Learn more and request a trial of any of our products »

 VIP Features

VIP VIP publishes in-depth, unbiased reviews of business information products. If you purchase or use premium information resources, make VIP part of your professional reading every month »

VIP issue 88VIP Magazine: Visualising information - A VIP Editorial

By Helen Clegg

Welcome to the March edition of VIP. There's a wealth of information packed in this month's pages. Reading through the articles, it struck me that there were three broad themes emerging - visualisation, the changing nature of the information landscape and the need for information professionals to help companies and organisations navigate through this fast-changing landscape.

The first of the reviews covers MarketVisual, a product from IntellectSpace which maps business relationships between companies and individuals based on three degrees of separation. What's great about this tool is the way it displays the search results: relationships between entities are depicted visually, using either the classic "star" layout, or path layout. Being able to see relationships between data in this way is extremely helpful. It's usually quicker to absorb information when displayed visually and easier to make sense of the information too. I'm reminded of the map by Charles Joseph Minard showing the losses suffered by Napoleon's army in the Russian campaign of 1812. The map, illustrated in Edward Tufte's book "The Visual Display of Quantitative Information" is a work of art. (I was so impressed with it that I bought the poster!) More importantly, it conveys a depth and breadth of information that would be impossible to replicate in text format. Some commercial online database vendors have already started to play with visualisation techniques - witness the way Factiva uses bar charts to visually depict the number of hits for search terms/companies alongside the classic display of results - and I think visualisation is a trend to watch and that we'll see more visualisation tools in the near future.

MarketVisual draws on a number of sources for its data, ranging from regulatory filings and organisation websites to news sources and executive biographies. Plans to develop the product include an application which will integrate the database with social media site LinkedIn. Given that their LinkedIn profile is probably the one social media application that almost all business executives keep up-to-date, MarketVisual is well-placed to benefit from this ready pool of biographical information that is just waiting to be tapped.

VIP's second review looks at Morningstar Direct, a web-based software application providing research and reporting capabilities on over 350,000 securities. So if you're an information professional in the financial services sector, this in-depth review is definitely worth a read. It summarises nicely all the great features of the product, as well as potential drawbacks. One of these that caught my eye was the fact that the product is a software application that has to be installed on the client's local servers, although the data resides on Morningstar's servers and is accessed via the internet. For some organisations and their IT departments, this might pose a problem that has to be worked around, as our reviewer found out. However the good news is that Morningstar is in the process of developing a 100% web-based version and hopes to roll it out in 2012. This brings me to the second broad theme in this month's VIP - the changing nature of the information landscape. Not only is this visible through the constant stream of new products that are emerging, for example the Morningstar Direct platform, Bloomberg and Kroll's new credit rating tools and Bureau van Dijk's new China Connect tool (see Tap The Wire) but also through the way products are accessed. Software-As-A-Service (SaaS) is becoming much more evident and the way to go.

And finally to the theme of navigators. There's been so much debate about the future role of information professionals within organisations as the once familiar landscape of dot command languages needing professional expertise has shifted to web-based services and end user internet searching. Yet despite all the change, I believe that organisations need information professionals more than ever - if only to help them navigate through the fast-changing landscape, to critically assess new tools and services and assist the organisation in cutting down on maverick information product spend, procuring the best solutions at the best prices.

Read on and enjoy this month's edition of VIP. You won't be disappointed.

Helen Clegg

Helen Clegg is Director of Knowledge Management in A.T. Kearney's Procurement & Analytic Solutions unit. She has over 20 years' experience of international business research and knowledge management.

Purchase VIP Magazine No. 88 from the FreePint Shop, or subscribe today »

VIP LiveWire

VIP contributing editors comment daily on what's happening in the industry.
Visit the LiveWire for their insights, and subscribe to the free VIP Wires Weekly for regular alerts.

VIP Wires Weekly is generously sponsored by ISI Emerging Markets

ISI Emerging Markets

Most Read Postings on the LiveWire Recently...

  • Inc 500 Companies - more social media savvy
    Knowledgespeak this week alerted us to an interesting study on social media usage amongst the USA's Inc 500 companies, an index of the fastest growing private businesses in the country...
    Read posting online »

  • Content Farms: Fertile ground for controversy
    Recent headlines on "content farms" have caught my attention. It's a controversial topic that has been causing a lot of buzz and the buzz is coming from all angles ranging from information experts, blogs, search engines and mainstream media like The Wall Street Journal and PBS...
    Read posting online »

  • LinkedIn - How much is it really worth?
    LinkedIn - the "Facebook for suits" - seems to be living up to its establishment reputation by launching a conventional Initial Public Offering that is in stark contrast to the approach to the market adopted by its more popular rival...
    Read posting online »

  • The Cloud - haute couture or bargain basement?
    Will 2011 really turn out to be "the year that cloud computing reaches the masses"? Figures revealed by one recent survey are certainly striking; trouble is, there's a world of difference between engaging a dedicated enterprise cloud provider and simply going to the virtual equivalent of your local Big Yellow self storage depot - and many a slip between the two...
    Read posting online »

  • Not Politics as Usual: Going Digital
    Whether it be President Obama's 'State of the Union' speech or a business presentation, 'going digital' is no longer a choice, it's what's expected. Businesses and organisations can learn from how the US President's 'State of the Union' speech this week used digital and social media not only to promote, but more importantly to elicit input and interaction...
    Read posting online »

Always feel free to comment on any item on the LiveWire, and if you do not yet have a free subscription to the VIP Wires Weekly, you can sign up now »

VIP LiveWire »

VIP Wire

Information-related product and news announcements. Post your releases and subscribe to the free VIP Wires Weekly for regular alerts.

Recent VIP Wire announcements...

  • [FreePint] Research Report: Copyright Policies & Practices 2011
    "More confidence" is the headline around copyright, but is it justified? These are the main findings of the FreePint Research Report: Copyright Policies & Practices 2011, published March 2011.

    The data was collected through a two-phase process. Phase 1 focused on information managers, and Phase 2 on knowledge workers likely to be interacting with copyright-protected content in the course of their work....
    Read Press Release online »

  • Markets on Trial - new book on Financial Crisis
    Markets on Trial - new book offers sociological view of the US Financial Crisis of 2008

    United Kingdom, March 2011 - The collapse of the Lehman Brothers investment bank in September 2008 has come to symbolize the US financial crisis of 2008/9, which plunged the world's economy into turmoil. Now, economic sociologists have come together in a new book published by Emerald Group Publishing, to offer an alternative view to the dominant interpretations of the crisis offered by mainstream economists...
    Read Press Release online »

  • Credo Reference expands M.E. Sharpe content
    Boston and Oxford, 15th March 2011 - Credo Reference, the award-winning online reference service, has signed an agreement to expand the M.E. Sharpe content offered on the Credo Reference platform. Researchers will now have access to the added content as a Credo Reference Publisher Collection and the forthcoming Subject Collections...
    Read Press Release online »

VIP Wire »

VIP - Subscribe and Back Issues

Start a trial subscription today for only £84 for three months. Visit to start your trial. You can also purchase back-issues of VIP from the FreePint Shop.

VIP Archive »

VIP publishes in-depth, unbiased reviews of business information products. If you purchase or use premium information resources, make VIP part of your professional reading every month »

VIP - Forthcoming Topics

  • Dialog STM
  • SNL Unlimited
  • ZoomInfo
  • ISI Emerging Markets

If you have a suggestion for an article topic, or would like to write, then please contact <> or read the notes for authors at

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FUMSI Reports

"FUMSI is nothing less than a vital resource for me..." - Knowledge Manager

Tap the wisdom of professionals who Find, Use, Manage and Share Information.

FUMSI Reports pull together a wide range of practical experience in a convenient PDF package. Recent publications:

Creative Approaches to Finding Information
User Focus and Learning in Libraries
Intranet redesign
New Tools for Information Professionals

Start your 3-month trial to get new reports each month.

FreePint Surveys

Who Does What?

Survey on Info Pros and End Users in the Enterprise

Participate in the latest FreePint Research project and help benchmark how organisations are balancing knowledge work between end users and information professionals. What goes on the desktop? What does the organisation value?

Free copy of resulting report when you provide an email address at the end.

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 Jinfo - Jobs and Events in Information

JinfoJinfo is the central location for supporting your information career. The Jinfo Jobs database lists vacancies, and the Jinfo Events database lists workshops, conferences, training, webinars and other professional development opportunities.

Start a free subscription to receive the weekly Jinfo Update, with a complete list of the latest vacancies and events, or search the databases at any time (free).

Jinfo Jobs in the FreePint Newsletter are supported through our partnership with Quantum2, an innovative skills development programme offered by Dialog. Learn more at <>.

Jinfo Jobs:

Here is a selection of the latest featured vacancies in the Jinfo database:

  • Information Officer
    Chance to work closely with a legal practice group, delivering & also developing library services.
    Recruiter: Fabric Recruitment
    Country: United Kingdom

  • Manager, Information Management
    Information Manager sought to enhance the efficiency of RM in this multinational company. Looking for a self-motivating, functional expert...
    Recruiter: Sue Hill Recruitment and Services Limited
    Country: Europe

  • Information Specialist
    Immediate permanent vacancy for an Information Specialist with an independent, full-service securities and investment banking firm...
    Recruiter: Jefferies International Ltd
    Country: United Kingdom

  • Knowledge Manager (Sales Collateral)
    Knowledge Manager/ Bid Management, Dublin, Strategy Consulting, £ Salary commensurate...
    Recruiter: TFPL Intelligent Resources
    Country: Republic of Ireland

  • Fundraising Researcher
    Fundraising Researcher, I Year Maternity Cover...
    Recruiter: Great Ormond Street Hospital Children's Charity
    Country: United Kingdom

  • Business Researcher - MANCHESTER or B'HAM
    Business Researcher to work in MANCHESTER, BIRMINGHAM or LONDON. Must have excellent online database skills and relevant experience...
    Recruiter: Glen Recruitment
    Country: United Kingdom

Browse all Jinfo Jobs »

Jinfo Events:

Here is a selection of the latest featured events in the Jinfo database:

Browse all Jinfo Events »

Jinfo - the best place for information-related job vacancies and professional development opportunities.

    - Advertise a vacancy for just £195
    - 10% discount for agencies
    - 50% discount for registered charities

    List it on Jinfo to reach a targeted audience seeking professional development opportunities
    - Get started at <>
    - Partner events listed for free; enquire at <>.

Find out more today at <>

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 Highlights from DocuTicker

DocuTicker publishes citations of full-text, free reports available on the web. Visit daily for new postings, or subscribe to the weekly DocuTicker Newsletter.

Become a fan of DocuTicker on Facebook.

Recent postings:

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 Highlights from ResourceShelf

ResourceShelfThe editors of ResourceShelf add web-based resources to support business and professional research by the dozens. Get weekly highlights via email by subscribing to the ResourceShelf Newsletter.

Become a fan of ResourceShelf on Facebook.

Recent postings:

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A look back at what the FreePint Newsletter covered at this time in previous years:

FreePint Newsletter Archive »

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