Newsletter Archive

Newsletter No.330

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FreePint 7th July 2011


My Favourite Tipples

FreePint Bar

FUMSI Features

  • OrgIntel: Organisational intelligence for finding and influencing your stakeholders
  • Using the golden information thread: Some lessons from the Utilities sector for managing risk, making decisions and providing governance.

VIP Features

  • On the VIP Horizon
  • Recent postings to the LiveWire
  • Recent postings to the Wire

Jinfo - Jobs and Events

Jobs in Information:

  • Researcher/K.M.Asst. - with FRENCH or GERMAN
  • Risk Analyst
  • Research Analyst
  • Interim Service Consultant

Events in Information:

  • Virtual Hospital eBook Summit
  • Turning Data into Dollars
  • Enterprise Search Europe 2011
  • Umbrella 2011
  • KMWorld 2011

Highlights from DocuTicker

  • The New Digital Economy: How it will transform business
  • E-Reader Ownership Doubles in Six Months

Highlights from ResourceShelf

  • The British Library Makes Deal with Google
  • Social Networking Sites and Our Lives


Contact Information

 About FreePint

FreePint publishes newsletters, websites, magazines and resources for the information industry. The FreePint Family of publications publishes practical tips, product reviews, expert tips, research collections and hands-on tools to support information work of all kinds.

This twice-monthly free FreePint Newsletter serves as a guide to the latest content, including discussion at the Bar, tips articles, vacancies, professional development events, product reviews, editorial commentary and more. Subscribing is free and connects you with the information community around the world. Subscribe today.

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Michelle ManafyBy Michelle Manafy

Heed the mobile call

You deserve to hear the truth. I am an anomaly in our high tech information set: I don't own or use a mobile phone. That was quite a face you just made. And did I hear an outright scoff? Well, I can't blame you. Given that, per Wikipedia, there are over 5 billion mobile phones in use and about 6.93 billion people worldwide, I am well in the minority. I'm even more so in the US, where there are about 303 million mobile phones in a population of about 301 million. And in the UK, mobile phones actually outnumber people with 77,750,000 in use for a population of 61,612,300.

Heed the mobile callSo there you have it: I am one of the few in the information industry who muddles through sans phone. Now that we have the confession out of the way, let's move forward. I am a great fan - and avid user - of mobile technologies. A laptop was a massive productivity leap for me given the travel requirements of my job. An eReader eliminated the need to pack several books and magazines for a trip. And when I found I could stay in touch with the office, monitor my calendar, and participate in social media and email conversations effectively via a wee iPod Touch, I was not only pleased, but also relieved to be free of a shoulder-straining laptop bag.

Yet even the most diehard mobile user knows there are things easier done on a computer and some that are still impossible to achieve on a mobile device. With the entry of tablets into the market, that list continues to shrink. Though I still bring a laptop on the road, I can usually leave it at the hotel room. And, given my experience using a tablet so far, I think my laptop may soon lose its travel visa.

Clearly, I'm not alone in seeing that mobile has transcended text messaging and obnoxious commuter rail chatter and even gone well beyond out-off-office-tether. Mobile devices in a variety of sizes, shapes and operating systems are increasingly taking robust office and information experiences on the road in small - yet also increasingly usable - form factors. While the "oh wow" factor of smartphones and iPads piqued the interest of many an early adopter, the rapid proliferation of eReading devices and influx of tablets are broadening the appeal of information applications to go.

Despite the proliferation of mobile devices, our research - available in the FreePint Volume: Mobile Enterprise Markets and Barriers - has shown a remarkable reticence to deploy content to mobile devices at the enterprise level. Security, interoperability and device management were (and remain) among the valid concerns slowing enterprise mobile content deployment. However as we gear up for our next round of research into enterprise deployment of mobile information, we already see signs of increased momentum. I encourage you to register your interest in participating in our next round of research to contribute your expectations, concerns, insights (and even your personal mobile wish list) to better enable both content buyers and sellers to move smartly forward in the mobile information market.

Best regards,
Michelle Manafy,
Director of Content

FreePint is a Registered Trademark of Free Pint Limited (R) 1997-2011

 My Favourite Tipples

Sharon SimcoxBy Sharon Simcox

I keep up to date on current trends and solutions by monitoring around 50+ websites and blogs, all usually based around web technologies, intranets, information management or SharePoint. I've gathered these sources over the past few years, usually by finding links within other blogs and trade bulletins/newsletters. These resources and the various LinkedIn groups I am a member of help me to continuously improve our intranet for the users in many different ways. Here are a few links that I find interesting and useful on a daily basis.

  • Step Two and Column Two Blog: This is a treasure trove of intranet information, advice and guidance. I use this as a reference point when I am researching an intranet issue and I also subscribe to their blog to keep upto date on current intranet trends. We've also purchased some of the Step Two intranet books, as these are intranet team bibles of good practice and advice!

  • Damn I wish I'd thought of that Blog: Andy Sernovitz produces his is a brilliant source of original marketing ideas and good/bad customer service. Some of the blog posts point out the smallest ways that you can improve customer service and relations, and increase new customer numbers, using simple techniques. Very interesting.

  • Gerry McGovern/Giraffe Forum: This is a straightforward and clear website offering intranet advice from an industry expert.

  • Globally Local and Locally Global: This blog, written by Jane McConnell is another excellent source of intranet advice and insight. We take part in McConnel's annual Digital Workplace Trends Report, and receive a copy of the report which is a valuable source of intranet trend information (this is used as evidence when requesting budgets and future intranet developments).

  • Smashing Magazine: This website and blog focus on web design and user experience. I subscribe to the blog to keep current on the latest design trends and technologies available (HTML 5 etc). As an added plus, some of the designs shown are lovely to just look at!

Sharon Simcox is the Intranet Coordinator at Irwin Mitchell Solicitors. She has worked on intranets for the past 10 years, and has worked with SharePoint for the last 5 years. She is currently undertaking an eCommunications Foundation Degree online at the Sheffield College, and will complete this next year. Connect with Sharon on LinkedIn.

Would you like to add your Favourite Tipples suggestions for the FreePint Newsletter or write an article for FUMSI (Find, Use, Manage or Share Information?).

If so, please submit them to

Have a single tip to share? Post it to the FUMSI Forum.

View the guidelines at: <>.

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Financial Times

Financial Times launches new web app

FT news and analysis is now available through a new, browser based app at No app store download is needed.

Initially optimised for iPad and iPhone, the app is faster, updates automatically and allows offline reading.

With an FT corporate subscription, you can access FT content across multiple devices and 3rd party platforms with just one subscription payment. Find out more at

Company Watch

The best kept secret in Risk Management

The interactive online Business Intelligence system from Company Watch provides:

  • information & analysis on companies from around the world
  • tools to manipulate financial data: what-if, stress testing and forecasting
  • the ability to add companies & generate immediate H-Score evaluations

Find out more at

9 out of 10 companies that fail are identified in advance by the Company Watch H-Score.

Hindsight in Advance

 FreePint Bar

The FreePint Bar is where we publish information about the latest content from across the FreePint Family of resources.

The FreePint Bar is sponsored by:

Financial Times

Latest posts at the FreePint Bar:

  • [VIP] Latest popular LiveWire posts

    There's a lot of valuable comment at the VIP LiveWire. The following are the most popular posts from our contributing editors over the last 30 days:

    * Content needs context
    * Community-centric reading and library eBooks
    * Mobile devices can shorten your home life
    * Consuming news on your own terms
    * Order out of chaos - it's not just LinkedIn

    Subscribe to the free VIP Wires Weekly to stay informed. Your comments on any posting are always welcome.
    Read posting online »

  • [FreePint] Information resources that work with you

    Overheard last week at the 2011 SLA Annual Conference: "One vendor I've worked with for years just came to me and arbitrarily demanded a 40% increase". Aberrant behaviour? Perhaps. But not unique. A charmingly feisty member of SLA's Leadership and Management Division echoed the occurrence when she noted she had recently faced a seemingly capricious price increase of 30%. At a time when the information industry is just starting to see tender shoots of economic recovery pushing up, it is shocking to hear that any information purveyors would approach customer relationships in such a fashion.
    Read posting online »

  • [FUMSI] Latest popular articles

    The following are the most popular FUMSI articles published in the last 60 days:

    * Sound Advice: Online audio archives & repositories for research
    * An introduction to "Linked and Open Data" for Information Professionals
    * Archiving social media content/context - more questions than answers?
    * Managing the flow of information with social tools
    * Using co-design to innovate in libraries

    Free uses of FUMSI articles are supported by our sponsors.
    Read posting online »

Visit the FreePint Bar »

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 FUMSI Features

FUMSIFUMSI publishes articles, tools, and a monthly magazine, to give you practical help with information skills. Visit

However you Find, Use, Manage or Share Information, you'll find something in FUMSI to help.

Become a fan of FUMSI on Facebook »

Follow FUMSI on Twitter »

We add new articles to the FUMSI database in each practice area every month, which are free to read, browse, email, print or save. Here are the most recent additions:

OrgIntel: Organisational intelligence for finding and influencing your stakeholders

Scott BrownBy Scott Brown

Ever felt that your organisation does not appreciate the value you provide as an information professional? Well, all you need to do is follow Scott Brown's very practical suggestions and carry out OrgIntel, This is all about finding the influencers and conversations in your organisation and then, coupled with a willingness to increase your visibility, you can get involved in the discussions and anticipate information needs.

WHAT'S INSIDE: 'Organisational intelligence, or "OrgIntel", is about finding, and actively pursuing, the key groups and stakeholders you, as information professionals, need to connect with in your organisation so that you can demonstrate the value of what you do. It's not quite stalking - but it's the next best thing. There are four components of the concept of OrgIntel: searching for clues; finding the pulse; beyond the organisation chart; and visibility and openness. Through practising OrgIntel, and participating in the discussions in our organisations, we raise our visibility, become more closely aligned to our organisations' true needs, and open ourselves up to addressing those needs more actively.'

Read, print, save or forward this article now »

Using the golden information thread: Some lessons from the Utilities sector for managing risk, making decisions and providing governance.

Edward PtolomeyBy Edward Ptolomey

Projects often involve third parties which inevitably makes information management more complicated, particularly when it comes to ensuring there is only "one version of the truth". Edward Ptolomey shows how a partnership approach in the utilities sector reduced duplication of information and helped risk management.

WHAT'S INSIDE: 'Often it is third party organisations that hold the key information on the product or service which is being delivered. But, as a client, this information is critical to enable you to develop as a business and ensure that you are complying with quality standards, health & safety, legislation and governance. To obtain and use this critical information you can either demand it is given to you as part of the contract arrangement or you can embrace a partnership approach. Partnership creates a platform for involving the third party in creating and exploring common information requirements that enable workflow. This will enable there to be "one version of the truth".'

Read, print, save or forward this article now »


The latest recommendations and tips from our editors, contributors and community:

Visit the FUMSI Forum »

FUMSI - Forthcoming Topics

  • Tricks of the Trade Show
  • Information Modelling
  • SharePoint and the Law Intranet
  • Tumblr at Work

If you have a suggestion for an article topic, or would like to write, then please contact <> or read the notes for authors at

Browse all FUMSI articles »

Subscribe to the free FUMSI Focus to receive a weekly update of the latest FUMSI Forum discussion.

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DocuTicker Reports Series... free in exchange for your opinion

DocuTicker Reports Series...
new reports monthly

The new DocuTicker Reports series provides unique insight on key topics. Subscribe at a single location for only £45, or get access for your entire organisation (students? far-flung researchers?) for only £250 per year.

Current and upcoming reports include overview, collection of citations from the DocuBase, and information on publishing organisations researching that topic:

  • Chinese economy and consumers
  • Intranet and society
  • India
  • Knowledge management
  • Information access

Subscribe now »

"Thank you for continuing to offer and work on such a valuable resource!" -- DocuTicker user, senior information and research librarian, September, 2010

FreePint Buyer's Guide

Seeking Information Products? Start at the New FreePint Buyer's Guide

Check the growing listings of information products at the FreePint Buyer's Guide - browse by category, vendor, or conduct a search.

Among the categories:

New listings added every week.

 VIP Features

VIP VIP publishes in-depth, unbiased reviews of business information products. If you purchase or use premium information resources, make VIP part of your professional reading every month »

VIP issue 91VIP Magazine: On the Horizon

VIP Magazine features VIP Horizon, a brief summary of important news in the information industry, interpreted to help information managers communicate upward regarding strategy, risk management and planning for change.

The most recent issue of VIP (No. 91) features the following in VIP Horizon:

Offshoring finance and accounting activities now constitutes an unacceptable risk for many senior executives in large British and American companies, findings from the analyst Ovum show. Trading cost for quality is one of the issues - where India, for example, produces some of the lowest priced accounting staff in the world but also scores lowest on satisfaction.

Which means that online information providers such as LexisNexis and Thomson Reuters may have got their timing right in their continuing development of cost saving software-based workflow solutions - principally for the legal, tax and accountancy field but also in financial services such as insurance.


Figures from Verizon show that the number of records compromised by data security breaches may have dropped dramatically in 2010, but the number of separate attacks was the highest to date. Yet only 3% of the breaches were considered unavoidable without difficult or expensive corrective action.

Meanwhile a Frost & Sullivan report shows that, although the growing use of mobile devices can compromise security, technological issues are only part of the story. Security policies and user education are lagging too, and some security professionals are resisting adopting such technologies even though they are widely embraced by business and end users.


Recent large scale cloud computing security issues involving Amazon and Sony are unlikely to result in a backlash against cloud-based services, figures from the Cloud Industry Forum suggest. Nevertheless the analyst Gartner warns that cloud-enabled outsourcing is still "immature and fraught with potential hazards".

Respondents to the Forum's survey did have some concerns about the Cloud, chief among which were issues of data security, privacy and sovereignty. But probably most significant of all was the finding that over two thirds of cloud migration decisions were taken by the head of IT, compared with just a quarter taken by the boss.


Reuters' release of its second video product within a year incidentally emphasises the growing importance of tablet devices within business. Its Livestream 24/7 video feed is designed to make it easier for smaller publishers to compete with services like and MSNBC - and the earlier Insider video on demand service aimed to bring broadcast standard financial video programming to investment professionals.

As Reuters explains, video content is compatible with mobile devices including tablet technology. Since the analyst Forrester estimates that tablet sales will total 195 million between 2010 and 2015, bringing video capability to niche publishers looks like good sense.


With social media now too embedded in knowledge work to be ignored, guidance on their safe use is becoming essential. Guidelines issued by top news organisations such as Reuters, the Financial Times or, most recently, Bloomberg, provide pretty good models.

Although designed for journalists, advice like being sceptical of any information forwarded on a social network, and thinking carefully about retweeting (because it implies endorsement of the original tweet) is of value in any organisation. So too are their warnings to corporate spokespeople who may be tempted to break company news on Twitter before getting an official press release authorised.

Purchase VIP No. 91 in the FreePint Shop, or subscribe today »

VIP LiveWire

VIP contributing editors comment daily on what's happening in the industry.
Visit the LiveWire for their insights, and subscribe to the free VIP Wires Weekly for regular alerts.

VIP Wires Weekly is generously sponsored by Company Watch

Company Watch

Most Read Postings on the LiveWire Recently...

  • Content needs context

    I am having an information crisis this week - I know it is only Tuesday - but it makes me wonder if we are losing the basics about information and what makes it so valuable. My main gripe is around the lack of context especially in the use of social media - lack of context causes information to float in a vacuum and as such is almost meaningless...
    Read posting online »

  • Community-centric reading and library eBooks

    Fast making the rounds in the library community is marketing guru Seth Godin's "The future of the library" blog post. He makes an assertion that is at once heartening and troubling: kids today "need a librarian more than ever (to figure out creative ways to find and use data). They need a library not at all". He goes on to point out that eReaders make obsolete the library's role as "warehouse for dead books" and that "librarians that are arguing and lobbying for clever eBook lending solutions are completely missing the point".
    Read posting online »

  • Mobile devices can shorten your home life

    Use of mobile devices is growing by leaps and bounds, and reluctant IT and information managers are going to have to adapt sooner or later to suit the plethora of new gadgets that their users are increasingly going to own. But what if those same devices add three weeks to your working year?
    Read posting online »

  • Consuming news on your own terms

    There is an argument to be made that search as the dominant access vehicle to information on the internet has actually transformed how we expect to access information everywhere. Readers once routinely subscribed to trusted information sources - newspapers, journals, magazines, even encyclopaedias. People turned to the one(s) they deemed most trustworthy for the answers sought.
    Read posting online »

  • Order out of chaos - it's not just LinkedIn

    All eyes in business may be on LinkedIn's monster share offering at the moment - but this gargantuan social network for suits is merely the most high profile exemplar of business's comprehensive embrace of social and collaborative media. Parallel but less spectacular developments in companies like Salesforce, Northern Light and newcomer Avos are no less worthy of attention.
    Read posting online »

Always feel free to comment on any item on the LiveWire, and if you do not yet have a free subscription to the VIP Wires Weekly, you can sign up now »

VIP LiveWire »

VIP Wire

Information-related product and news announcements. Post your releases and subscribe to the free VIP Wires Weekly for regular alerts.

Recent VIP Wire announcements...

  • Axiell creates new company to focus on Archives...

    Axiell strengthens its business by creating a new company to focus on Archives, Museums and Local Studies

    Effective from 1st July 2011, Axiell announces the launch of a new company specialising in Collection management for Archives, Local Studies and Museums. The new company, Axiell CALM Limited, previously operated as a separate business unit within Axiell Ltd, supplying the Calm collection management system used by over 400 Archives, Museums and Records Offices...
    Read Press Release online »

  • Thomson Reuters acquires Solcara

    Solcara has been acquired by Thomson Reuters, the world's leading provider of intelligent information for businesses and professionals.

    Solcara customers can continue to look to us for the high-quality service that you have come to expect. You will also benefit from the resources and global reach of Thomson Reuters and its leading suite of products to assist you with your research, productivity and content management needs.
    Read Press Release online »

  • Researchers can now access IEEE content on Pubget

    Morningstar UK Appointed by Investment Management Association (IMA) to Monitor Investment Funds Classified to IMA Sectors

    Morningstar UK, the UK subsidiary of Chicago-based Morningstar, Inc., a leading provider of independent investment research, has been appointed Sector Monitoring organisation to the Investment Management Association (IMA). The appointment follows a tender process announced by the IMA in November 2010 and is effective from 1st October 2011.
    Read Press Release online »

VIP Wire »

VIP - Subscribe and Back Issues

Start a trial subscription today for only £84 for three months. Visit to start your trial. You can also purchase back-issues of VIP from the FreePint Shop.

VIP Archive »

VIP publishes in-depth, unbiased reviews of business information products. If you purchase or use premium information resources, make VIP part of your professional reading every month »

VIP - Forthcoming Topics

  • WestlawNext
  • FirstRain
  • Pubget
  • Intelligence Plaza
  • Highline Financial

If you have a suggestion for an article topic, or would like to write, then please contact <> or read the notes for authors at

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FreePint Surveys

China Beckons; What Info Do You Need to Answer?

Participate in FreePint Research: Survey on Information From and About China

China and its enormous economy are part of everyone's consciousness. What information from and about China is important to your organisation?

Participate in the latest FreePint Survey, and get a copy of the results to learn:

  • What types of information are more important to business needs?
  • What sources do organisations rely on?
  • How do organisations determine validity for information from and about China?

Complete the survey by 8 July to be eligible for a drawing to receive a gift card of £50.

Participation is fully anonymous; start now »

Sponsored in part by Bureau van Dijk and Informa Business Information

FreePint Research

Share Your Wisdom: Participate in FreePint Research

Upcoming projects:

  • Getting Ready for Mobile Content
  • Free, Fee and Everything in Between
  • Information Governance

Participation is anonymous, and participants always receive summary results, for benchmarking and internal purposes.

Register your interest in being notified of new project launch »

 Jinfo - Jobs and Events in Information

JinfoJinfo is the central location for supporting your information career. The Jinfo Jobs database lists vacancies, and the Jinfo Events database lists workshops, conferences, training, webinars and other professional development opportunities.

Start a free subscription to receive the weekly Jinfo Update, with a complete list of the latest vacancies and events, or search the databases at any time (free).

Jinfo Jobs in the FreePint Newsletter are supported through our partnership with Quantum2, an innovative skills development programme offered by Dialog. Learn more at <>.

Jinfo Jobs:

Here is a selection of the latest featured vacancies in the Jinfo database:

  • Researcher/K.M.Asst. - with FRENCH or GERMAN
    French or German speaking Researcher for new position for Central London consultancy.
    Recruiter: Glen Recruitment
    Country: United Kingdom

  • Risk Analyst
    This role, based within a Global Re-insurance business is offered on a permanent basis.
    Recruiter: TFPL Intelligent Resources
    Country: United Kingdom

  • Research Analyst
    Newly qualified or 2/3 years experience in business information research? Research role available in firm with fabulous culture.
    Recruiter: Fabric Recruitment
    Country: United Kingdom

  • Interim Service Consultant
    Are you a customer services expert with experience of developing customer service strategies?
    Recruiter: Sue Hill Recruitment and Services Limited
    Country: United Kingdom

Browse all Jinfo Jobs »

Jinfo Events:

Here is a selection of the latest featured events in the Jinfo database:

  • Virtual Hospital eBook Summit
    Organiser: Springer
    Date: 13th Jul 2011
    Country: Online/webinar

  • Turning Data into Dollars
    Free webinar on repackaging content to build revenue growth
    Organiser: MarkLogic
    Date: 14th Jul 2011
    Country: Online/webinar

  • Enterprise Search Europe 2011
    New conference offering European perspective on the technology, implementation & optimisation of enterprise-wide search.
    Organiser: Information Today Ltd
    Date: 24-25 Oct 2011
    Country: United Kingdom

  • Umbrella 2011
    Umbrella 2011 - the Library event of the year
    Organiser: CILIP Events
    Date: 12-13 Jul 2011
    Country: United Kingdom

  • KMWorld 2011
    Learn practical, hands-on techniques from leading edge speakers. A must-attend event!
    Date: 1-3 Nov 2011
    Country: United States

Browse all Jinfo Events »

Jinfo - the best place for information-related job vacancies and professional development opportunities.

    - Advertise a vacancy for just £195
    - 10% discount for agencies
    - 50% discount for registered charities

    List it on Jinfo to reach a targeted audience seeking professional development opportunities
    - Get started at <>
    - Partner events listed for free; enquire at <>.

Find out more today at <>

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 Highlights from DocuTicker

DocuTicker publishes citations of full-text, free reports available on the web. Visit daily for new postings, or subscribe to the weekly DocuTicker Newsletter.

Become a fan of DocuTicker on Facebook.

Recent postings:

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 Highlights from ResourceShelf

ResourceShelfThe editors of ResourceShelf add web-based resources to support business and professional research by the dozens. Get weekly highlights via email by subscribing to the ResourceShelf Newsletter.

Become a fan of ResourceShelf on Facebook.

Recent postings:

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A look back at what the FreePint Newsletter covered at this time in previous years:

FreePint Newsletter Archive »

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