Newsletter Archive

Newsletter No.335

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FreePint 22nd September 2011


My Favourite Tipples

FreePint Bar

FUMSI Features

  • ProQuest Dialog for novice and experienced searchers
  • Some ways to use Storify - curate an archive, add context, tell a story

VIP Features

  • On the VIP Horizon
  • Recent postings to the LiveWire
  • Recent postings to the Wire

Jinfo - Jobs and Events

Jobs in Information:

  • Information Officer
  • Head of Knowledge Management
  • Library / Information Systems Specialist
  • Library & Information Officer

Events in Information:

  • Designing intranets that work - London
  • TFPL Cloud Event - Sharing
  • Enterprise Search Europe 2011
  • KMWorld 2011
  • Thirteenth International on Grey Literature (GL13)

Highlights from DocuTicker

  • World Development Report 2012: Gender Equality and Development
  • Deepwater Horizon Joint Investigation Team Final Report

Highlights from ResourceShelf

  • World Wide Web Index
  • Top 10 Social Media Events that Shook the World


Contact Information

 About FreePint

FreePint publishes newsletters, websites, magazines and resources for the information industry. The FreePint Family of publications publishes practical tips, product reviews, expert tips, research collections and hands-on tools to support information work of all kinds.

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Michelle ManafyBy Michelle Manafy

Intelligently competing

Competition is a good thing. For buyers, it means choices and a bit of bargaining leverage. For sellers, it keeps the focus sharp and healthy competition indicates a healthy market. And, for any industry, keeping an eye on the competition is critical to ensure continued vigour.

Competition is a good thingThe increasing pace of innovation, change and customer expectations for real-time market responsiveness have not only made competitive intelligence ever more important for business success, but are also transforming the CI process. While some of the traditional methods remain reliable, there are emerging tools and techniques that those seeking CI must master to keep companies competitive in the market.

Like so many information-related practices, CI was once a people- and technology-intensive undertaking. Over the years, processes that were once focused on laborious deep dives into data and analysing it for patterns, trends and insights have - if you listen to vendor value propositions - become increasingly automated, involving alerts, dashboards and monitoring.

Yet evaluating the tools that purport to deliver CI on a silver platter poses a significant information challenge of its own. And, as we all know, even with the best of filters, genuine intelligence is derived only through insightful interpretation and application of knowledge. Here at FreePint, we endeavour to address both of these challenges: in VIP by evaluating established and emerging premium information tools; and in FUMSI by sharing practitioner insights into how they go about gaining, delivering and leveraging CI.

We've also created the FreePint Report: Buyer's Guide on Competitive Intelligence, which we are pleased to offer you a complimentary copy here. In addition to rounding up some of the CI tools in the market, it also includes some of the valuable hands on insights that FreePint and the members of our community are known for.

For those of you seeking more in-depth analysis of some of the premium CI tools in the market, we're also offering the FreePint Volume: Essential Competitive Intelligence Collection, which can be purchased in the FreePint Shop. It includes VIP reviews of four of the leading CI tools - Radian6, Knowledge Exchange, Knowledge Works, and Intelligence Plaza - along with the Buyer's Guide on Competitive Intelligence.

From market data to SEC filings, breaking news and social media, information about your competition is everywhere. As information professionals, the challenge is to find ways to deliver it better, faster and smarter. In some cases, CI databases or social media monitoring tools will unearth significant sentiment, opinions and insights. In others, accurate analysis of long-term trends comes from robust archival data.

The increasing pace of change has us all working harder to keep up. And we at FreePint are here to help give you the competitive edge with insights into today's competitive intelligence tools and techniques.

Best regards,
Michelle Manafy,
Director of Content

FreePint is a Registered Trademark of Free Pint Limited (R) 1997-2011

 My Favourite Tipples

Ellen Naylor By Ellen Naylor

I specialise in research which involves connecting with people, whether over the phone or in person. As a competition detective, I have learned that the best insight comes from talking to people whether through cold calling or warm calling. Here are a few places I look to locate people who are knowledgeable about the topic or company I am researching. However, sometimes it is faster to cold call a company, and let them transfer me to the right person, especially when I am researching small companies, who are not well represented on the Internet or social networks.

Once I have identified where these experts might reside, I start with my 'Big 2': The Chamber of Commerce Directory, which accesses 7,500 chambers across the US, including contact information and numerous links. Drill down to the individual chamber, identify who you want to talk to, and learn a bit more about them through their LinkedIn profile or YouTube to warm up the call. Many times the companies I research are a big fish in a small pond, and the local community proudly boasts about them.

My second 'Big 2' is the Economic Development Directory, which is global. Again you can drill down to the specific geographic area. Often economic development employees can refer you to the right people in government. I value this since my experience wading through US government websites to find the right person can be incredibly time consuming. However, once located, the right government contact is usually knowledgeable and willing to share.

My favourite one-stop shopping for news is Newslink. I like it since it's global and also links to small town newspapers which can offer both relevant information to warm up calls, and good people to connect with in the local community. Newslink also provides links to magazines, and to US radio and TV channels, so is a Mecca for a news junkie.

While iSeek is a general purpose search engine, I like its ability to organise search results when I look up people. It organises the results by topic, people, places and organisations. It's a quick place to learn about a person before you call them, but doesn't include social media. I think 123people does a good job of providing an individual's social media presence.

Two favourites for both learning and finding experts are Slideshare and Quora. Use them to learn more about topics you are unfamiliar with. While companies and consultants like to advertise their expertise through Slideshare presentations and by answering questions on Quora, they often share information nuggets in the process. Most people who publish on Slideshare or Quora want you to find them, so they are receptive to your phone call.

Ellen Naylor is the founder of The Business Intelligence Source, a competition detective consultancy particularly known for the sales-marketing aspects of competitive intelligence (CI) as well as cooperative intelligence, which builds strong people skills around leadership, connection and communication - often the missing links in research and CI. With over 25 years of marketing and sales experience, Ellen has earned her BS (blarney stone) degree, and is an expert researcher in just about any industry. She teaches "HOW" to collect & organise intelligence, most notably through elicitation and good communication skills. She earned her MBA at University of Virginia's Darden School and her BA at the University of Notre Dame. She was raised in an international community in Yokohama, Japan, and still has close ties to most of her childhood classmates. She would love to connect with you on LinkedIn and Twitter.

Would you like to add your Favourite Tipples suggestions for the FreePint Newsletter or write an article for FUMSI (Find, Use, Manage or Share Information?).

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You found it. Great!
Now what?

Finding the right information solves only part of the equation. The next step is to communicate it effectively. delivers industry leading taxonomies within advanced search tools to find the information you need - but we don't stop there. Email alerting, RSS linking, story folder collaboration, social media sharing and our complete newsletter publishing offers information professionals multiple choices for reaching their audience. All of this is in

Find out more at Follow us on: Twitter - Facebook

FreePint Surveys

Is information strategic or tactical in your organisation?

Participate in FreePint Research: Survey on Information Governance

Copyright risk management, data protection, records management and information workflow can be costs... or opportunities. FreePint Research is investigating how savvy information managers are helping raise the value of information assets through strategic information governance.

Participate in our survey, and receive a copy of the resulting report to learn:

  • Where policy and practice are most mature
  • What priorites drive development in information governance
  • What job titles and departments are part of the evolution

This project is generously sponsored in part by Burrelle's-Luce, Copyright Clearance Center and Moreover.

 FreePint Bar

The FreePint Bar is where we publish information about the latest content from across the FreePint Family of resources.

The FreePint Bar is sponsored by:



Financial Times

Latest posts at the FreePint Bar:

  • Changes afoot at DocuTicker

    An introduction to DocuTicker's new editor...

    It's a pleasure to meet you, FreePint and DocuTicker readers. My name is Peggy Garvin, and I am the new senior contributing editor of the DocuTicker Newsletter and DocuBase database. The focus of my career for the past 24 years has been meeting the government information needs of professionals in various roles, including information professionals, policy analysts, elected officials, and civil servants. DocuTicker is a natural for me, and I am happy to be on board.

    For years now, DocuTicker has been popular among business people, market researchers, academics, journalists, interest groups, students, librarians, and information managers for substantive information not easily found elsewhere. It's a great service, but we hope to make it better. Our first improvement will be the most noticeable: the newsletter redesign. We hope subscribers appreciate the move to a cleaner look.
    Read posting online »

  • [FUMSI] Latest popular articles

    The following are the most popular FUMSI articles published in the last 60 days:

    * SharePoint and the law firm intranet
    * Tricks of the trade show: Making the most of your field research
    * Write here, right now - how Tumblr changed blogging: Part One
    * A construction industry approach to using information - BIM, a shared knowledge resource
    * Managing stakeholder relationships - the importance of cognitive behaviour

    Free uses of FUMSI articles are supported by our sponsors.
    Read posting online »

  • [VIP] Latest popular LiveWire posts

    There's a lot of valuable comment at the VIP LiveWire. The following are the most popular posts from our contributing editors over the last 30 days:

    * Social media - hand-holders wanted
    * Moreover repackages Newsdesk
    * From knobs to knowledge - HP and Autonomy
    * FIND: Books, DVD's, magazines, people?
    * Password be gone?

    Subscribe to the free VIP Wires Weekly to stay informed. Your comments on any posting are always welcome.
    Read posting online »

Visit the FreePint Bar »

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 FUMSI Features

FUMSIFUMSI publishes articles, tools, and a monthly magazine, to give you practical help with information skills. Visit

However you Find, Use, Manage or Share Information, you'll find something in FUMSI to help.

Become a fan of FUMSI on Facebook »

Follow FUMSI on Twitter »

We add new articles to the FUMSI database in each practice area every month, which are free to read, browse, email, print or save. Here are the most recent additions:

ProQuest Dialog for novice and experienced searchers

Beverley CraneBy Beverley Crane

Whether you are an old hand at searching Dialog products or you are a novice, searching methods in ProQuest Dialog™ allow everyone to achieve precision in their search results. Beverley Crane explains how this is possible using thesaurus, set searching and restricting searching in a multi-file search.

WHAT'S INSIDE: 'One of the features of the new ProQuest Dialog™ is that both novice and experienced searchers can find the information they need easily and quickly without having to rely on commands as in Dialog legacy products. The online thesaurus in ProQuest Dialog enables users to add precision to their retrieval and save time in coming up with the right vocabulary to obtain the results they want. You can save, print, email, create Alerts or RSS feeds and more. And, to manage results, you can access My Research, your personal space where you can save, store and organise your retrieval and share your results. The new features built into the platform mitigate the need for heavy command searching while retaining the precision and power required by information professionals.'

Read, print, save or forward this article now »

Some ways to use Storify - curate an archive, add context, tell a story

Jo BrodieBy Jo Brodie

Much of social media content is very much "of the moment" but often content is created which needs to be captured and commented on for future use. That's when Storify comes into its own as it allows you to embed individual "units" of social media, such as Facebook updates, tweets and YouTube videos, into a single Storify blog post. Jo Brodie reviews Storify and compares it with other tools such as Chirpstory.

WHAT'S INSIDE: 'Storify is an online blogging tool that lets you embed individual "units" of social media, such as Facebook updates, tweets and YouTube videos, into a single Storify blog post. You can select elements from other people's Storify stories, or add an entire Storify post into your own. While composing your piece you can add context by inserting a piece of text before or after each added element. Once finished and published you can even embed your Storify compilation, in its entirety, into other blog platforms.'

Read, print, save or forward this article now »


The latest recommendations and tips from our editors, contributors and community:

Visit the FUMSI Forum »

FUMSI - Forthcoming Topics

  • Predictive Search
  • Using a comms strategy for better use of government data
  • Reinventing librarians Part 2
  • Sharing resources using Twitter

If you have a suggestion for an article topic, or would like to write, then please contact <> or read the notes for authors at

Browse all FUMSI articles »

Subscribe to the free FUMSI Focus to receive a weekly update of the latest FUMSI Forum discussion.

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FreePint Volume: Essential Competitive Intelligence Collection

Acquire Intelligence
on Competitive Intelligence

The FreePint Volume: Essential Collection on Competitive Intelligence offers 5 valuable reports at a very intelligent price. You get the following 4 VIP Reports on Products to help you understand the available options for CI software:

  • VIP Report: Product Review of Cipher System's Knowledge.Works
  • VIP Report: Product Review of Comintelli's Knowledge XChanger
  • VIP Report: Product Review of Radian6
  • VIP Report: Product Review of Intelligence Plaza

PLUS, the FreePint Report: Buyer's Guide on Competitive Intelligence, with practical tips from expert FUMSI contributors and highlights from CI products in the FreePint Buyer's Guide.

Starting at only £95 for a single site license, the FreePint Volume: Essential Collection on Competitive Intelligence is a smart addition to your learning and library.

Learn more and purchase »

First Street

Learn more about First Street(TM) today

No other resource provides you with more accurate, comprehensive or actionable lobbying and policy intelligence than you'll get in First Street(TM).

With multiple, integrated databases combining up-to-date contact, lobbying, and organizational information and a research-friendly intuitive interface, you'll be given an instant window into Washington.

Learn more about how you can use First Street(TM) to build your business in the beltway.

 VIP Features

VIP VIP publishes in-depth, unbiased reviews of business information products. If you purchase or use premium information resources, make VIP part of your professional reading every month »

VIP issue 93VIP Magazine: On the Horizon

VIP Magazine features VIP Horizon, a brief summary of important news in the information industry, interpreted to help information managers communicate upward regarding strategy, risk management and planning for change.

The most recent issue of VIP (No. 93) features the following in VIP Horizon:

To judge from the sudden surge of interest, Big Data is set to become the next Big Thing. McKinsey believes that analysing large datasets will become a key basis of competition, although integrating data from legacy systems may prove problematic and there are likely to be skill shortages among analysts.

An IBM survey indicates that Big Data is a priority for mid market companies as well as global enterprises. But Gartner warns that the very term puts too great an emphasis on the volume of information handled, whereas it's finding patterns in it that helps organisations make better business decisions.


Companies are ill-prepared for dealing with the United Kingdom's new Bribery Act, according to a survey from Thomson Reuters. Introduced at the start of July, it creates an offence of failing to prevent bribery, even when the company didn't know about it.

An Economist Intelligence Unit study adds that few companies have the "big picture" they need for effective risk and compliance management, while business intelligence specialist Information Builders finds that most IT decision-makers are aware that their data isn't reliable. But all the business intelligence in the world may not fix things if employees are deliberately keeping inconvenient truths concealed.


Implementing the European Union cookie Directive could result in a plummeting of cookie use, according to evidence from the United Kingdom Information Commissioner's Office. It experienced a 90% drop in recorded visits to its own site after introducing statutory cookie opt-in rules.

Meanwhile the European Union is considering introducing Do Not Track legislation of the kind contemplated in the United States, and has challenged the industry to come up with a standard within 12 months. So anyone with a business intelligence strategy that depends on knowing what all their customers are doing online is likely to need a serious rethink.

The full article can be found in VIP No. 93. Purchase VIP No. 93 in the FreePint Shop or subscribe to VIP magazine today »

VIP LiveWire

VIP contributing editors comment daily on what's happening in the industry.
Visit the LiveWire for their insights, and subscribe to the free VIP Wires Weekly for regular alerts.

VIP Wires Weekly is generously sponsored by Newsedge.


Most Read Postings on the LiveWire Recently...

  • Pubget: get the science, ever faster... Part 1

    Yes, Pubget is another new biomedical search engine, but primarily it is a PDF browser. Pubget differs from similar literature search engines in how results are displayed: the purpose is not to give you an extensive list of hits like the competition does, but rather to give you immediate access to the science articles you need.
    Read posting online »

  • GigaOM: A new technology research model?

    GigaOM Pro tags itself as a "simplified solution to market research". I call it a welcome relief to market research. This is not because technology research is lacking in quality or depth, plus analysts report that it a $36 billion market. However these services are often geared towards the multi-user company, making them out of reach for many...
    Read posting online »

  • FirstRain: Searching the Business Web

    The August issue of VIP Magazine features a product review of FirstRain, a business intelligence search and monitoring engine. FirstRain is an innovative product that seeks to simplify search and reduce information overload in the enterprise. It employs patented search technology to crawl the web and extract only high value business events (news, blog posts, press releases, company and people information, government filings, commentary and more). The search technology greatly improves business relevancy of results, even for simple searches, thanks to the FirstRain Business Web Graph - a dynamic and continuously adapted taxonomy that describes over 8,000 distinct lines of business and business-related topics.
    Read posting online »

  • Pubget: get the science, ever faster... Part 2

    Pubget doesn't require long hours of training; a likely reason for its popularity among students. The interface is a good mix of Google's simplicity and PubMed's complexity. If you are a PubMed addict anyway, you can install the add-on called PaperPlane which is provided by Pubget: once installed in the browser toolbar, you will be able to get the PDF right away while searching in PubMed.
    Read posting online »

  • iPad impact felt far and wide

    How much is the iPad influencing the information industry these days? Just pair up a couple of today's headlines to get a sense of its broad impact across market verticals. According to an article today in, iPad textbook publisher Inkling ( just raised US$17million in Series B funding from heavyweights like Sequoia Capital and Pearson Education. And just up the page is a story on German news publisher Axel Springer, whose paid consumer content efforts are paying off to the tune of 134,410 daily digital sales per issue on the iPad across its portfolio of titles.
    Read posting online »

Always feel free to comment on any item on the LiveWire, and if you do not yet have a free subscription to the VIP Wires Weekly, you can sign up now »

VIP LiveWire »

VIP Wire

Information-related product and news announcements. Post your releases and subscribe to the free VIP Wires Weekly for regular alerts.

Recent VIP Wire announcements...

  • LexisNexis Canada Launches Innovative Dockets

    LexisNexis Canada, a leading provider of content-enabled workflow solutions, today announced the launch of the LexisNexis CaseConnection™ Dockets service. From one intuitive online interface, LexisNexis CaseConnection Dockets enables fast access to key case information for ongoing and new proceedings filed with the Federal Court, Federal Court of Appeal and Supreme Court of Canada. This information helps law firm, government and corporate professionals stay on top of emerging legal issues and cases quickly, cost-effectively and securely.
    Read Press Release online »

  • Moreover Technologies Inks Broadcast Monitoring Deal with TVEyes...

    Moreover Technologies Inks Broadcast Monitoring Deal with TVEyes, Strengthens One-stop Media Monitoring Capabilities; Helps Fill the Void Caused by VMS Demise

    Further enhancing its one-stop news and social media monitoring capabilities, Moreover Technologies, Inc. has inked a deal with TVEyes, Inc. to incorporate broadcast coverage into Moreover's award-winning Newsdesk solution. This comes on the heels of a partnership with DataSift to enrich social media monitoring (including Twitter), filtering and analysis; and will help fill the void created by the demise of longtime TV news monitoring giant Video Monitoring Services (VMS).
    Read Press Release online »

  • Copyright Clearance Center Partners with cSubs

    Danvers, Mass. - Copyright Clearance Center, Inc. (CCC), a not-for-profit organization and leading provider of licensing solutions, has partnered with cSubs, a leading provider of subscription, book, newspaper and e-content management services, to integrate RightsLink Basic, CCC's point-of-content licensing solution, directly into the cSubs subscription management workflow.
    Read Press Release online »

VIP Wire »

VIP - Subscribe and Back Issues

Start a trial subscription today for only £84 for three months. Visit to start your trial. You can also purchase back-issues of VIP from the FreePint Shop.

VIP Archive »

VIP publishes in-depth, unbiased reviews of business information products. If you purchase or use premium information resources, make VIP part of your professional reading every month »

VIP - Forthcoming Topics

  • Highline Financial
  • Infotrieve Mobile App
  • Bankscope

If you have a suggestion for an article topic, or would like to write, then please contact <> or read the notes for authors at

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Designing Intranets that work - London workshop

Designing Intranets that work - London workshop

James Robertson is the author of Designing intranets: creating site that work and What every intranet team should know, the world's first textbooks for intranet teams. This is your chance to learn from James how how to design a usable intranet that works for staff.

This will be the only European workshop run by James in 2011, so don't miss out!

*London: *Monday 17 October 2011

Register online »

Online Information International Conference 2011

Online Information Exhibition

29 November - 1 December 2011, National Hall, Olympia, London, UK

More than 150 international vendors and comprehensive seminar programme covering:

Content Resources; ePublishing; Library Management; Content Management; Social Media and Search Solutions

Register free »

 Jinfo - Jobs and Events in Information

JinfoJinfo is the central location for supporting your information career. The Jinfo Jobs database lists vacancies, and the Jinfo Events database lists workshops, conferences, training, webinars and other professional development opportunities.

Start a free subscription to receive the weekly Jinfo Update, with a complete list of the latest vacancies and events, or search the databases at any time (free).

Jinfo Jobs in the FreePint Newsletter are supported through our partnership with Quantum2, an innovative skills development programme offered by Dialog. Learn more at <>.

Jinfo Jobs:

Here is a selection of the latest featured vacancies in the Jinfo database:

  • Information Officer
    Information Officer role in medical research organisation to work within the Knowledge and Information Management Team.
    Recruiter: Medical Research Council
    Country: United Kingdom

  • Head of Knowledge Management
    A Head of Knowledge Management is currently required to redevelop, implement and embed a knowledge...
    Recruiter: TFPL
    Country: United Kingdom

  • Library / Information Systems Specialist
    Qualified Library / Information Specialist with excellent I.T. systems and some research and web expertise to work in Central London. 35 hour working week.
    Recruiter: Glen Recruitment
    Country: United Kingdom

  • Library & Information Officer
    US law firm in London has 6 week contract for a legal library professional. It will involve legal and business research, cataloguing and purchasing new stock.
    Recruiter: Sue Hill Recruitment and Services Limited
    Country: United Kingdom

Browse all Jinfo Jobs »

Jinfo Events:

Here is a selection of the latest featured events in the Jinfo database:

Browse all Jinfo Events »

Jinfo - the best place for information-related job vacancies and professional development opportunities.

    - Advertise a vacancy for just £195
    - 10% discount for agencies
    - 50% discount for registered charities

    List it on Jinfo to reach a targeted audience seeking professional development opportunities
    - Get started at <>
    - Partner events listed for free; enquire at <>.

Find out more today at <>

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 Highlights from DocuTicker

DocuTicker publishes citations of full-text, free reports available on the web. Visit daily for new postings, or subscribe to the weekly DocuTicker Newsletter.

Become a fan of DocuTicker on Facebook.

Recent postings:

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 Highlights from ResourceShelf

ResourceShelfThe editors of ResourceShelf add web-based resources to support business and professional research by the dozens. Get weekly highlights via email by subscribing to the ResourceShelf Newsletter.

Become a fan of ResourceShelf on Facebook.

Recent postings:

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A look back at what the FreePint Newsletter covered at this time in previous years:

FreePint Newsletter Archive »

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The information team with the right stuff"The information team with the right stuff"

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