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Newsletter No.339

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FreePint 24th November 2011


My Favourite Tipples

FreePint Bar

FUMSI Features

  • "Predux" - How to improve conferences through peer-reviewed rehearsals
  • Reinventing librarians: Part 2 - Use knowledge of resources and use to enhance the procurement process

VIP Features

  • On the Horizon
  • Recent postings to the LiveWire
  • Recent postings to the Wire

Jinfo - Jobs and Events

Jobs in Information:

  • Senior Researcher - Consulting
  • Taxonomist
  • Head of Information

Events in Information:

  • eBooks Executive Briefing
  • SLA Europe Breakfast and Annual General Meeting
  • Personal and Professional Branding for the Independent Information Professional
  • Thirteenth International on Grey Literature (GL13)
  • Copyright Clearance Center

Highlights from DocuTicker

  • The Mobile Ecosystem in Asia Pacific
  • Fuel Economy Guide 2012

Highlights from ResourceShelf

  • Libraries on Google+
  • IFLA Creates New Webpages on Copyright Limitations and Exceptions


Contact Information

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Michelle ManafyBy Michelle Manafy

Social media graces

I have often said that participation in social media is like participation in social life in that, while it can be approached strategically and systematically, at its core it requires an incalculable chemistry to make a genuine connection. This intrinsic challenge in leveraging social in a professional context was reinforced by my fellow panellists in a recent Business Breakfast on the topic of Social Media Success: Uncovering What Works, hosted by WBZ (CBS Boston) Radio (which you can watch here).

Social media gracesWe were asked to bring examples of companies that are effectively leveraging social media to reveal best practices, and I shared some of them in a VIP LiveWire post on the event. Takeaways included being a positive force in your given community, interaction instead of one-way messaging and being authentic - human, if you will.

As if social interaction weren't hard enough on a personal level, it is even more difficult to interact with a genuine personality while lurking behind a company logo, corporate messaging in hand. And there are those who question whether or not the effort is worth it. As VIP LiveWire blogger Tim Buckley Owen wrote in a recent post, "Most businesses still struggle to find the Holy Grail of engagement with customers on social media ... but the real question is whether social network users want the big brands to be there at all".

Certainly, there's a lot of questionable behaviour in the professional social media space - from that blowhard who never listens to anyone else (much less responds), to that awkward inappropriate-subject talker who never seems to be on the same wavelength as the rest of the people in a conversation.

However, given the examples my fellow panellists and I were able to share, there are those who are navigating social media successfully in a professional context. And, like finding a role model for how to navigate your particular office politics, finding social media exemplars in your field (or a similar one) is one of the best ways to develop social media graces.

In any given context, there are social mores to be aware of, specific areas of interest and other community-centric behaviours that help one navigate the social media scene. FUMSI, which is written by information practitioners for their peers, has recently featured a few excellent examples of social media insights that readers can relate to. In recent issues of FUMSI Magazine, for example, Andrew Spong examined social media's impact on the pharmaceutical industry and Abigail Sawyer looked at how the BBC World Service is leveraging Twitter.

If you are looking for an overview of applied social media, FUMSI contributing editor Marcy Phelps has collected five excellent examples in her recent FUMSI Report: Folio on social media for research, and she offers additional insights in a FUMSI Forum post. Fellow FUMSI contributing editor Martin Belam also offers his observations about the "new kid on the social networking block" Google+ on the FUMSI Forum.

FUMSI is written by the community, for the community, and we invite you to join the conversation. Lend your voice on topics of interest to your peers - and not just on social media. We want to hear what is working for you, what challenges you face, and how you are overcoming them as you work to Find, Use, Manage, and Share Information. Post a comment to the FUMSI Forum, message us on Twitter, or reach out to any FUMSI practice area editor with your story: We're listening.

Best regards,
Michelle Manafy,
Director of Content

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 My Favourite Tipples

Jane Macoustra By Jane Macoustra

I am a flexible freelance consultant who works across the spectrum of the Information Professional roles. When undertaking research, I can be asked any type of question, and so my research skills have to accommodate this diversity. In order to continually hone my skills - and it's a bit of a hobby - I answer research questions on the BUSLIB-L Digest discussion list on a range of topics, which are asked by my peer group. In fact, the reason I wrote my book was because there were hundreds of good resources that I "fell over" during the course of my career, and it seemed a shame to keep such a large amount of tacit knowledge to myself. I am still finding great new resources all the time.

  • Nouriel Roubini's Global Economics and the Nouriel Roubini Blog: If you want to keep up with what happening with the global economy, the man known as "Dr Doom" is in a league of his own. I don't subscribe to the fee-based service, but I find the free stuff invaluable and knowledgeable.

  • Guido Fawkes' Order-Order blog: This blog is not just for fun, because it exposes the actual or potential opportunity for bad behaviour and dodgy dealings in the political world and highlights the behaviour of the rich and famous. They are all fair game on this site, and reputations can be ruined by 'tittle tattle, plots, rumours and conspiracy". The archive is a goldmine for client identification and reputational risk issues. Check out the "Labels" section on the right hand side; the first time I saw this section, I was attracted to "Snouts in the trough" and "Totty watch". There's a massive topical variety here and something for all.

  • Internet Evolution: With the tagline "Where intellect meets the Internet", this has been a long-term favourite of mine. This macrosite about the future of the Internet is must-have reading. Take a look at this weeks' offering with the Editor's (Nicole Ferraro) blog and a moderated blogosphere of Internet experts, along with public commentary. It's a lively site that's packed with a great quantity of topical information. There's also a Web Wise World Tutorial section, which helps you keep up with new developments.

  • BNET: I have an e-mail notification for the Life at Work section of this website because it addresses all aspects of working life for people of all ages. There are many featured articles and I receive notification when they are published, which allows me to select the articles that particularly interest me.

  • Martin's Money Tips: Everyone is feeling the pinch to some degree right now with the global downturn. I have subscribed to the weekly email update of Martin's so I can have a quick peek to check there is nothing I want to purchase at a special price or offer. These offers can be either online or in the High Street. I've managed to benefit from a number of offers that I have read about at Martin's. I recently purchased a full set of MS-2010 at an incredibly good knock-down price when I read about it here, because I'm a student, and I qualified for the deal. How about that then?

Jane Macoustra is a very diverse and experienced Information Professional. She has worked for many global organisations and lived in Hong Kong for 2 1/2 years when she was working in investment banking. At the moment she runs a small consultancy, Tai-Pan Research and the Virtual City Girl. She's also an author, speaker and trainer, and she writes a blog that is attached to her book on Internet research for business - Global Research without leaving your desk: Travelling the world with your mouse as companion (find it here). She is active on the Boards of SLA-Europe and the Asian Chapter.

Would you like to add your Favourite Tipples suggestions for the FreePint Newsletter or write an article for FUMSI (Find, Use, Manage or Share Information?).

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Latest posts at the FreePint Bar:

  • [VIP] Latest popular LiveWire posts

    There's a lot of valuable comment at the VIP LiveWire. The following are the most popular posts from our contributing editors over the last 30 days:

    * Does information management exist outside London?
    * Wise warnings for the Cloud
    * Risk management - how long are the tools good for?
    * Social media: ongoing challenges and conversations
    * Streetview moves inside - more trouble for Google?

    Subscribe to the free VIP Wires Weekly to stay informed. Your comments on any posting are always welcome.
    Read posting online »

  • [DocuTicker] DocuTips on information accessibility

    For information professionals, making information accessible is a central goal. Whether through traditional indexing and classification or contemporary website design, the purpose behind all forms of organisation of information has always been to assist the enquirer in finding what they seek. That this purpose has not always been achieved is true; users can be as unclear as to how best to explore a website as they ever were in understanding the Dewey Decimal system.

    The way in which information can nowadays flow as electronic streams of data has serious implications both for governments and citizens. From the government standpoint, there are issues of whether or not certain information should be 'classified'; this use of the word is somewhat ironic since here it often indicates a denial of access to information, rather than the attempt to place it in a logical category and so make it easier to find. And, as at least one article in this collection indicates, an over-protective approach to information can even hamper the efforts of counter-terrorist agencies which presumably consider themselves to be on the same side...
    Read posting online »

  • [FreePint] Forecasting news needs

    We've had a rough weather year here in Connecticut including everything from record-setting snow and rain falls to an earthquake and hurricane. This took an even more extreme and bizarre turn on 29 October when we were hit with a nor'easter, which is a very special sort of unpleasant storm native to the East Coast of the United States and Atlantic Canada with characteristics similar to a hurricane, only with snow. I'll admit this year has given me a keen understanding of why my husband so treasures his subscription to the premium Accuweather service.

    Certainly, post-storm, it has been cathartic to see the many reader-submitted photos of this storm's impact on our community and other affected areas. However, knowing what's coming and being prepared have a great deal of value, particularly when we are talking about events that will shut down power and internet access, even impacting mobile phone coverage, state-wide...
    Read posting online »

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 FUMSI Features

FUMSIFUMSI publishes articles, tools, and a monthly magazine, to give you practical help with information skills. Visit

However you Find, Use, Manage or Share Information, you'll find something in FUMSI to help.

Become a fan of FUMSI on Facebook »

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We add new articles to the FUMSI database in each practice area every month, which are free to read, browse, email, print or save. Here are the most recent additions:

"Predux" - How to improve conferences through peer-reviewed rehearsals

Theba IslamBy Theba Islam
FUMSI: Share

Conferences are great places to get up-to-date and generally build your knowledge, but how often has a conference been less than perfect because of the quality of some presentations? This is where the "predux" comes in. As Theba Islam explains, this allows speakers to test out their presentations, and receive constructive criticism, from a small group of their peers before an event.

WHAT'S INSIDE: 'If you are a conference speaker, then there are plenty of places that will offer to coach you in the art of public speaking. What these courses won't give you, however, is an honest critique of the content of your talks. The basic premise of a "predux" is to have a small group of peers from the topic area get together with people who are going to be talking at a specific event, and allow each speaker to rehearse their talk.'

Read, print, save or forward this article now »

Reinventing librarians: Part 2 - Use knowledge of resources and use to enhance the procurement process

By Marlene Gebauer
FUMSI: Manage

By their very nature, librarians are good at knowing what their users need. They listen, they understand the organisation, they monitor usage of current resources, and they hear about and evaluate new resources, which puts them in an ideal position to provide valuable input to the procurement process. In Part 2 of the series on reinventing librarians, Marlene Gebauer shows how this is another way for librarians to add value.

WHAT'S INSIDE: 'Librarians, who by nature of education and job function, understand the nuances between resources and have the institutional knowledge of how they are used, are in an optimal position to impact procurement decisions. Holding the necessary metrics and operating as natural vendor gatekeepers, librarians are in a unique position to negotiate licensing agreements or to assist in negotiation, by offering analysis and opinion regarding what resources are needed, who is using them and how, and what aspects of resources are useful or less useful in terms of a law firm's practices.'

Read, print, save or forward this article now »


The latest recommendations and tips from our editors, contributors and community:

Visit the FUMSI Forum »

FUMSI - Forthcoming Topics

  • Where the Jobs Are: Listings and Resources for LIS Professionals
  • Emergency services and social media Part 1 - MyPolice project and Cops 2.0
  • Social media policy and governance
  • Six lessons learned from running his own conference.

If you have a suggestion for an article topic, or would like to write, then please contact <> or read the notes for authors at

Browse all FUMSI articles »

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DocuTicker Report: DocuTips on information accessibility

Making information accessible is a primary objective

but do you know where to look for the latest standards, resources on this important topic?

The DocuTicker Report: DocuTips on information accessibility informs your research on this pressing issue


  • A deep collection of current research
  • Resources for further research
  • And articles and insights on information accessibility in practise

Starting at only £12 for a single site license, the DocuTicker Report: DocuTips on information accessibility is a smart addition to your learning and library.

 VIP Features

VIP VIP publishes in-depth, unbiased reviews of business information products. If you purchase or use premium information resources, make VIP part of your professional reading every month »

VIP issue 95VIP Magazine: On the Horizon

VIP Magazine features VIP Horizon, a brief summary of important news in the information industry, interpreted to help information managers communicate upward regarding strategy, risk management and planning for change.

VIP Magazine: 95 features the following in VIP Horizon:

Senior managers tend to be uninformed about the nature of cyber threats to their business and don't know where to turn for advice, says a report from the influential Royal Institute of International Affairs at Chatham House. But government can only provide incentives to encourage a remedy; it can't mandate it.

At a time when governments are minded to require ever more stringent privacy protection online, the report concludes that some organisations seem to want to remain detached from the security debate for as long as possible - an approach which it regards as "inadvisable in such a fast-moving environment".


Managers are interested in moving from tactical, siloed approaches to governance of their information to more strategic approaches that apply across departments and processes, early results from new FreePint research show. But they still tend to think in terms of complying with regulation, rather than addressing the potential for increasing the value of their information assets through improved governance.

Information managers are recognising that copyright, data protection, records management and workflow integration are interlinked. A priority area for them in the coming year is improving that integration, to ensure the right information is in front of users at the right time.


Online defamation cases in England and Wales have doubled in a year, and even some employees support the blocking of social network use at work. But these findings may be misleading; the number of cases increased to 16 from just seven, and employees are actually looking for guidance, not protection from social media.

Almost a third of staff believe that online security is entirely the boss's responsibility. Some recent helpful advice from the United Kingdom Advisory, Conciliation & Arbitration Service suggests that, even though social media interaction is fast and permanent, employers shouldn't be tempted into a knee-jerk disciplinary response.

More insights like these can be found in VIP No. 95. Purchase VIP No. 95 in the FreePint Shop or subscribe today »

VIP LiveWire

VIP contributing editors comment daily on what's happening in the industry.
Visit the LiveWire for their insights, and subscribe to the free VIP Wires Weekly for regular alerts.

VIP Wires Weekly is generously sponsored by Acquire Media.

Most Read Postings on the LiveWire Recently...

  • Getting strategic with information governance

    Information management requires a balance of moving information around an organisation and ensuring that it doesn't inadvertently leak out. How an organisation governs the flow of information has a direct impact on the overall value of that information: inadequate intellectual property protection lowers the proprietary value of that proprietary information. Errors in managing copyright-protected information increases the risk associated with that information. Leaks in customer data create the potential for enormous costs...
    Read posting online »

  • Does information management exist outside London?

    Information management positions seem not to exist visibly outside London. Try looking for advertised jobs using any decent aggregator using terms such as Information Manager, Content Manager (or even Knowledge Manager), limiting by region or county, and you'll see what I mean. For example, have a quick look on Jinfo Jobs and click on any of the UK Region filters. Interesting isn't it?
    Read posting online »

  • Market research: Just ask!

    As someone who works in research and loves information, I especially like finding data that can turn conventional wisdom on its head. Quirk's Marketing Research Review recently attempted to debunk "10 common myths" related to marketing and customer service. It turns out that some common misconceptions are actually based on empirical evidence, but have just been carried too far. Others, as they point out, are just "plain wrong". Here are a select few that can be useful to keep in mind for anyone with clients or customers. Read the full article for more in depth discussion...
    Read posting online »

  • More players after the social CRM pot of gold

    With Gartner forecasting that the market for social customer relationship management could be worth over $1 billion in revenue by the end of next year, it's hardly surprising that companies are scrambling to strengthen their social CRM offerings. Recent developments at NewsGator and LinkedIn may show the way things are going...
    Read posting online »

  • Steve Jobs: information industry innovator

    What has most profoundly struck me about Steve Jobs is that he was a man on a mission. He was a man who, along with his company, pushed us to think about and do things differently. Apple stood out as an island, separate and distinct from the way most approached information, content and technology. And, although the broader market has adopted some of its approaches and ideas, we still wait with baited breath every time Apple has a new launch such as the iPhone 4S this week...
    Read posting online »

Always feel free to comment on any item on the LiveWire, and if you do not yet have a free subscription to the VIP Wires Weekly, you can sign up now »

VIP LiveWire »

VIP Wire

Information-related product and news announcements. Post your releases and subscribe to the free VIP Wires Weekly for regular alerts.

Recent VIP Wire announcements...

  • Gale Launches MyGovernment

    Gale, part of Cengage Learning and a leading publisher of research and reference resources for libraries, schools and businesses, today announced MyGovernment™, an online subscription-based resource that provides essential information on United States elected officials, candidates and their key issues, and information on how our government functions. It is produced by KnowWho, Inc. and distributed by Gale to the library market...
    Read Press Release online »

  • Wolters Kluwer Reaches Definitive Agreement to Sell Its Pharma-Related Marketing & Publishing Services Business to Springer

    Wolters Kluwer, a market-leading global information services company focused on professionals, today announced that it has signed a definitive agreement to sell its pharma-related Marketing & Publishing Services business to Springer. The announcement follows an earlier announcement by Wolters Kluwer in July that it planned to divest its pharma-related assets. The transaction is subject to customary closing conditions, including regulatory approvals...
    Read Press Release online »

  • EBSCO Publishing Wins Silver in Best in Biz Awards 2011

    IPSWICH, Mass. - November 11, 2011 - EBSCO Discovery Service™ (EDS) from EBSCO Publishing (EBSCO) has been named the silver winner in Best New Service of the Year in Best in Biz Awards, the only national business awards program judged by members of the press and industry analysts...
    Read Press Release online »

VIP Wire »

VIP - Subscribe and Back Issues

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VIP Archive »

VIP publishes in-depth, unbiased reviews of business information products. If you purchase or use premium information resources, make VIP part of your professional reading every month »

VIP - Forthcoming Topics

  • StrategyEye
  • Highbeam
  • Novares
  • Bibliogo

If you have a suggestion for an article topic, or would like to write, then please contact <> or read the notes for authors at

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 Jinfo - Jobs and Events in Information

JinfoJinfo is the central location for supporting your information career. The Jinfo Jobs database lists vacancies, and the Jinfo Events database lists workshops, conferences, training, webinars and other professional development opportunities.

Start a free subscription to receive the weekly Jinfo Update, with a complete list of the latest vacancies and events, or search the databases at any time (free).

Jinfo Jobs in the FreePint Newsletter are supported through our partnership with Quantum2, an innovative skills development programme offered by Dialog. Learn more at <>.

Jinfo Jobs:

Here is a selection of the latest featured vacancies in the Jinfo database:

  • Senior Researcher -- Consulting
    Senior Researchers (2) with insight and in-depth research skills to participate in client meetings and work at senior level with niche Central London Consultancy.
    Recruiter: Glen Recruitment
    Country: United Kingdom

  • Taxonomist
    Do you have strong functional competence in the development, implementation & management of taxonomies? This 6-month contract will be of interest to you!
    Recruiter: Sue Hill Recruitment and Services Limited
    Country: United Kingdom

  • Head of Information
    We are seeking to recruit a Head of Information for a well renowned, unique Online business.
    Recruiter: TFPL
    Country: United Kingdom

Browse all Jinfo Jobs »

Jinfo Events:

Here is a selection of the latest featured events in the Jinfo database:

Browse all Jinfo Events »

Jinfo - the best place for information-related job vacancies and professional development opportunities.

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 Highlights from DocuTicker

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 Highlights from ResourceShelf

ResourceShelfThe editors of ResourceShelf add web-based resources to support business and professional research by the dozens. Get weekly highlights via email by subscribing to the ResourceShelf Newsletter.

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A look back at what the FreePint Newsletter covered at this time in previous years:

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