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FreePint Newsletter
FreePint Newsletter No.371
21st March 2013


My Favourite Tipples

FreePint Features

  • Using FreePint to Support Skills Upgrades
  • UK Legal Market Research: Reactions to PLC Acquisition

FreePint Subscription

  • Teleworking - Bad Career Move?
  • UK Legal Market Research: What Librarians Get and What They Want


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FreePint supports the value of information in the enterprise. We do this by publishing practical articles and reports on information practice, content and strategy.

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Robin NeidorfWhen I looked over the recent FreePint Articles to write these comments, the one that jumped out at me was Tim Buckley Owen's FreePint Subscription commentary on the work-from-home flap generated in the wake of Yahoo's now-famous reeling in of the staff. Only a few members of FreePint's staff work in our central office. Teleworking is essential to our productivity, our ability to work with the best people for each job, and our job satisfaction.

But it seems to me there's an even broader point to make, which is echoed in many more recent articles and throughout the FreePint Articles database: can we align the capabilities of technology with our business objectives? Technology is central in business today, but it feels as if we're battling it just as often as we're leveraging it. Commissioning editor Andrew Grave even uses the subhead "Technology vs People" in his FreePint Features article on next-generation competitive intelligence.

At its best, technology turns what was once impossible or prohibitively expensive into just another step in a process. Who doubts that intranets make more visible the knowledge that used to be locked on paper in filing cabinets? Yet intranets have become their own battleground in the fight for frictionless productivity, as contributing editor James Mullan so often demonstrates. His most recent FreePint Subscription contribution assures us that intranets "aren't yet at death's door", but follow his commentary over the past year, and you will get the strong sense that they suffer chronic, debilitating ailments.

The problem seems to get worse, rather than better, when new technologies begin to enter the mainstream. Suddenly the technology is the cure for all ills... even if most people are not quite sure what it does.

Big Data in Action
The latest example of this phenomenon is "Big Data". The technologies encompassed by big data offer exciting possibilities for turning unstructured information into knowledge, massive amounts of raw data into insight, and streams of information into trend analysis and decision support. But at the moment, a lot of the discussion around big data is vague, confusing and lacking in the real-world practicality that will allow information professionals to think creatively about how to harness its potential.

To bridge this gap, FreePint is developing a series of articles, reports and webinars called Big Data in Action. We're publishing case studies, practical examples, and plain-English discussions throughout April and May, culminating in a live discussion at the SLA annual conference in San Diego in June. Register your interest in the Big Data in Action series, and you'll receive free reports, early notification of webinar registration and other announcements throughout the series. And if you have your own big data story to tell, please email me (

In the meantime, I'll be happily and productively working from my home office, in close collaboration with my FreePint colleagues, contributors and readers like you, around the world. It's not "technology vs people" but "technology AND people" that makes this digital world go round.

By Robin Neidorf
Director of Research, FreePint

 My Favourite Tipples

Karen BlakemanBy Karen Blakeman

The projects and research that I conduct cover a wide range of industries and subject areas so the services I use can change radically from one week to the next. There are some, though, that remain constant and these are the five that I use most on a daily basis.

  • RSS Owl: starting up RSS Owl on my laptop is the first thing I do every morning. I subscribe to between 300 and 500 feeds covering local and international news, industry sectors, what’s happening in the information industry and I also have RSS alerts set up for searches. About half of these change depending on the projects I am working on.

  • Twitter: this is my second port of call when I hit the work desk in the morning. It’s a fantastic way of catching up with people’s news, what’s been happening and what’s being talked about at conferences. It’s also the quickest way I know to get a response from a company when their product or service breaks down. I use TweetDeck to manage my separate accounts, lists and searches.

  • Zanran: this is great for tracking down statistics and market data that is buried in lengthy reports. Zanran extracts and indexes numerical data presented as tables, charts and images in PDF reports, spreadsheets and ordinary webpages. It gets better all the time and even has government documents that have disappeared from the visible web because of website closures.

  • Company Check: there are a growing number of services that repackage Companies House information and offer substantial chunks of it free of charge. Company Check is my favourite at the moment. I like the way it integrates with its sister site Director Check, and they offer a free monitoring service that alerts you to updates of both company and director information.

  • Google: Yes, I know I often complain about the way Google messes around with search but it is still one of the most powerful search engines if you know how to use its advanced search features. I also use the Public Data Explorer a lot to identify relevant data sets and statistics. I sync everything I possibly can – maps, calendars, alerts etc - with my Android phone, which I take almost everywhere. I have sold my soul to Google!

Karen Blakeman started her working life with a degree in microbiology but was soon enticed into the world of electronic information. She first worked as a microbiologist and then spent 10 years in the pharmaceutical and healthcare industry as an information scientist. She moved to the international management consultancy group Strategic Planning Associates before becoming a freelance consultant and setting up her company RBA Information Services in 1989. She now provides training and advice on search, social media and collaborative tools. She is an Honorary Fellow of CILIP and in 2002 she received the Information Professional of the Year award from Information World Review.

Would you like to submit your Favourite Tipples suggestions to the FreePint Newsletter? Find out more »

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International Copyright for International Operations

International Copyright for International Operations

Free webinar: 21 March, 14.00 CET / 13.00 GMT

Employees exchange information regardless of where they are located. Yet copyright obligations vary from one country to the next.

Learn more of what you need to know to prevent compliance issues when employees share information. Join this free webinar, brought to you by the RightsDirect licensing experts:

Copyright Challenges in a Global Environment

  • Overview of global copyright fundamentals

  • Focus on the complexities of global copyright

  • Solutions simplifying global copyright compliance.

Register for Webinar

Big Data Beyond the Buzz

Big Data Beyond the Buzz

If "Big Data" is on your agenda but you still aren't quite sure what it means, you'll want to be part of FreePint's "Big Data in Action" series starting in April.

Register now for:

  • Our free Big Data in Action report, including practical guidance, case studies and links to resources

  • Notification of open registration for free webinars and online discussion sessions

  • Special offers from sponsors who can help you make the leap from concept to practical plan.

Learn more and register now -- it's free »

 FreePint Features

FreePint FeaturesFreePint Features offers the latest commentary on trends, issues and opportunities in the information world, as well as examples of how organisations use FreePint resources to raise the value of information.

Selection of the latest FreePint Features articles:

  • FreePint Keeps Customers Informed About Sources
    By Fokkelien Fink on Tuesday, 19th March 2013
    Some of the most-shared articles in FreePint are our monthly "source" updates. The updates are proving so popular that we'll be extending them to cover a greater number of aggregators and plans are afoot to add those information sources which focus on web-based content and social media. Fokkelian Fink reports on why these updates are so useful and which other FreePint resources can help subscribers to stay aware of source and publisher changes.

  • FreePint for Skills Upgrades: In an Era of Constant Change
    By Robin Neidorf on Thursday, 14th March 2013
    Information professionals must adapt their skills to the demands of today's challenging information environment and its new requirements in terms of tools, techniques and resources. Robin Neidorf examines some of the most popular FreePint articles and how they are helping information professionals to make best use of tools such as social media and email and to appreciate how human-led data analysis continues to play a crucial part in information and knowledge management.

  • UK Legal Market Research: Reactions to PLC Acquisition
    By Robin Neidorf on Thursday, 14th March 2013
    Robin Neidorf introduces 2013 FreePint research into UK legal firms' budgeted spending on the three major suppliers: LexisNexis, Practical Law Company (PLC) and Thomson Reuters, and legal information professionals' reactions to Thomson Reuters' planned purchase of PLC. The article outlines likely changes along with key areas of concern as the number of key information suppliers contracts to two. Research into US legal firms' spend on information sources starts later this month and FreePint welcomes contact from any librarians who would like to be part of the project.

  • FreePint for Skills Upgrades: Stop the Intranet and PowerPoint Insanity
    By Robin Neidorf on Tuesday, 12th March 2013
    If you mention intranets or PowerPoint to colleagues, the most common reaction is a groan. However, both can and both should be an essential part of our information and communications armoury. Robin Neidorf examines two of the most popular FreePint articles on these topics and identifies how such articles can help information professionals to improve their skills, wow their colleagues and support continuous improvement.

  • Using FreePint to Support Skills Upgrades
    By Robin Neidorf on Monday, 11th March 2013
    Robin Neidorf examines data on FreePint Subscribers' sharing patterns with their colleagues and identifies the articles on "sources" which have been most shared and how FreePint articles can help staff upgrade their skills in the area of truth, falsehood and free. A variety of Subscriber levels cater for all needs and there's also the option to order bespoke reports or white-labelled versions.

  • FreePint Supports the Team and Beyond
    By Robin Neidorf on Wednesday, 6th March 2013
    Robin Neidorf considers the role of teams within and between departments and explores how a FreePint Team Subscription can support learning, increase collaboration, and aid the organisation's overall understanding of critical information-related challenges and opportunities. And don't miss out on the special offer!

  • ... More ...

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Acquire Media

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You know you're curious

You Know You're Curious

Have you clicked a FreePint article title, only to learn "you don't have access"? Find out what you're missing.

Complete our form How can FreePint Help? and put the note, "I want a peek!" in the comments box. Approved requests will get full access to our entire database of articles and reports for two business days.

If you've been curious, take advantage of this limited-time offer for a sneak peek at the full value of a FreePint Subscription.

 FreePint Subscription

FreePint SubscriptionArticles and reports included in a FreePint Subscription provide customer organisations with practical insight to support information practice, content purchasing and usage, and strategic planning.

Subscribers can click any link to login and view the full item. If you have not yet purchased a FreePint Subscription, learn more about the benefits now.

Selection of FreePint Subscription articles and reports:

  • Introducing Gamification into Law Firm Business Applications
    By James Mullan on Tuesday, 19th March 2013
    Following the consumerisation of technology hardware through the Bring Your Own Device movement, the next big thing for law and professional services firms could be the consumerisation of business applications. So what could this mean in practice? James Mullan examines why legal firms should improve the user experience and what firms could gain from gamification techniques.

  • Mini Review: LogixData SECAnalyzer
    By Jan Knight on Monday, 18th March 2013
    Jan Knight reviews LogixData's SECAnalyzer™, an online database offering SEC compliance and disclosure intelligence to law firms, auditors and corporations. The goal of the product is to "deliver insight on SEC disclosures through data, analytics, & technology".

  • Teleworking - Bad Career Move?
    By Tim Buckley Owen on Monday, 18th March 2013
    The furore over Yahoo's ban on teleworking has prompted pundits such as MarketingProfs and iHubbub to come out in support of the practice. But Telework Research Network figures show that homeworking is still not widespread, and a University of Texas study suggests that it hasn't helped work-family balance either. Nevertheless, a recent LinkedIn study shows that most women define success as having a good work-life balance, and another from Grant Thornton suggests that many employers are encouraging it. Finally, the London Business School has some tips for how teleworkers can avoid being sidelined for promotion.

  • Are Intranets at Death's Door? How to Improve Your Intranet
    By James Mullan on Thursday, 14th March 2013
    The death of the intranet, like email, is something that has been discussed many times in the past. So seeing a blog post questioning whether intranets are dead always intrigues me. However, intranets aren't yet receiving the death knell and there are many ways in which intranets can be revived and reinvigorated. James Mullan offers some tips for intranet managers to improve the user experience and to ensure that the intranet remains a key part of the organisation's KM and communications arsenal.

  • FreePint Report: UK Legal Market Research: Reactions to PLC AcquisitionFreePint Report: UK Legal Market Research: Reactions to PLC Acquisition
    Published on Thursday, 14th March 2013
    Robin Neidorf introduces 2013 FreePint research into UK legal firms' budgeted spending on the three major suppliers: LexisNexis, Practical Law Company (PLC) and Thomson Reuters, and legal information professionals' reactions to Thomson Reuters' planned purchase of PLC. The article outlines likely changes along with key areas of concern as the number of key information suppliers contracts to two.

  • UK Legal Market Research: Wishes and Fears, in Equal Measure
    By Robin Neidorf on Wednesday, 13th March 2013
    Robin Neidorf presents the final part of her analysis of 2013 research into legal librarians' spending on the "big three" information sources. Of course the "big three" are now set to become two with Thomson Reuters (TR) announcing its purchase of Practical Law Company (PLC) in January. FreePint's research examines the possible benefits and opportunities of the PLC/TR move and voices the concerns and comments of information professionals in the legal field about the PLC/TR offerings and the future of legal information products such as Westlaw, Lawtel and PSL.

  • Small Businesses Stand to Gain from CRM Lite
    By Tim Buckley Owen on Wednesday, 13th March 2013
    Customer relationship management (CRM) tools are becoming increasingly accessible to small and medium-sized enterprises (SMEs) and investment in CRM technology is now a top priority. But while separate reports from Constant Contact and the Economist Intelligence Unit suggest that even micro businesses can deploy effective CRM systems, Gartner is warning that creating a "single view of the customer" requires a complex master data management strategy. In between these two extremes, there may be opportunities for astute info pros capable of exploiting such systems to the benefit of the business.

  • UK Legal Market Research: Vendors, and How They Are Perceived
    By Robin Neidorf on Tuesday, 12th March 2013
    Robin Neidorf continues her examination of the three main information suppliers to the legal information profession and dissects the responses to identify interviewees' perceptions of LexisNexis, Practical Law Company (PLC) and Thomson Reuters. She also looks at how info pros and fee earners use the products in their daily work, which products are strongest for different specialisms and how firms would feel about reduced budgets forcing them to cut any of these sources from their information centres.

  • Looking to the Skies - Law Firms and Cloud Computing
    By James Mullan on Monday, 11th March 2013
    Much has been written in recent years about how cloud computing is going to revolutionise the way that law firms work. Cloud computing and SaaS has, in fact, been a disruptive force for much longer than we think and has the potential for long-term impact in most industries including the academic and commercial legal sector.

  • UK Legal Market Research: What Librarians Get and What They Want
    By Robin Neidorf on Monday, 11th March 2013
    Research into UK legal firms' budgeted spending on the three major suppliers: LexisNexis, Practical Law Company (PLC) and Thomson Reuters was carried out by FreePint in 2011 and has now been updated with further interviews in 2013. Robin Neidorf digs down into the results to examine information professionals' satisfaction with current offerings, which content sets and products they currently use, and what's on their wish lists.

  • NYT Targets Coffee Drinkers - Who Stands to Gain?
    By Penny Crossland on Friday, 8th March 2013
    Newspapers publishers have long come to the realisation that the future of their businesses lies online - the ongoing debate is now how to make money from digital content. However, with so many search engines and aggregators offering free access to news, enticing readers to content behind paywalls is becoming an increasing problem. Penny Crossland examines marketing tactics used by major US newspapers such as The Wall Street Journal and The New York Times.

  • ... More ...

Latest FreePint Subscription content »

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JinfoJinfo is the central location for supporting your information career.

The Jinfo Jobs database lists vacancies, and the Jinfo Events database lists workshops, conferences, training, webinars and other professional development opportunities.

Latest featured vacancies in Jinfo Jobs:

  • Senior Library Officer
    London law firm seeks Senior Library Officer for collection mgt, cataloguing, classifying & line management of a team of Lib Assistants. Staff mgt & prof services exp ess... | Recruiter: Sue Hill Recruitment and Services Limited | Country: United Kingdom. Full listing »

  • Information Scientist - Global Pharma
    Information Scientist position for Eli Lilly & Co located in their Research and Development site in Windlesham, Surrey. | Recruiter: Eli Lilly & Co | Country: United Kingdom. Full listing »

  • Records Manager
    Records Manager to supervise small team dealing with electronic records for Professional Services firm in prestigious Central London offices. | Recruiter: Glen Recruitment | Country: United Kingdom. Full listing »

Browse all Jinfo Jobs »

Latest featured events in Jinfo Events:

Browse all Jinfo Events »

Next steps:

  • Jinfo Update - Receive the weekly email Jinfo Update, with a complete list of the latest vacancies and events.

  • Recruiting - Advertise a vacancy for just £195. 10% discount for agencies. 50% discount for registered charities.

  • Running An Event - List it on Jinfo to reach a targeted audience seeking professional development opportunities.

Visit Jinfo »

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 About FreePint

FreePint supports the value of information in the enterprise. We do this by publishing practical articles and reports about information practice, content and strategy.

A FreePint Subscription provides exclusive access to all premium articles, reports and packages. FreePint Features highlights latest content and comment on the information industry.

The FreePint Newsletter serves as a guide to the latest articles and reports, and highlights the value organisations get from a FreePint Subscription. View the FP Newsletter Archive and sign up for free.

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  • The opinions, advice, products and services offered herein are the sole responsibility of the contributors. Whilst all reasonable care has been taken to ensure the accuracy of the publication, the publishers cannot accept responsibility for any errors or omissions.

  • This publication may be freely copied and/or distributed in its entirety. However, individual sections MAY NOT be copied and/or distributed without the prior written agreement of the publishers. Contact FreePint Support for more details.

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The FreePint Newsletter (ISSN 1460-7239) is published by Free Pint Limited. FreePint is a registered trademark of Free Pint Limited, registered in England and Wales. Registered Number: 3754481. Registered Office: Delaport Coach House, Lamer Lane, Wheathampstead, Herts, AL4 8RQ.

Copyright Free Pint Limited 1997-2013

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Latest: No.555 19th November

What's new at Jinfo?

Focus on Value Chain

Document the value chain, and transform the way you think about, manage and report on your product portfolio and your information service contributions to your organisation goals.

Focus on Value Chain

Director of Research Robin Neidorf describes the benefits of a Consulting Pilot on Value Chain, to tailor this process to your needs and environment:

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Consulting Pilot on Value Chain