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Jinfo Newsletter No.515

Jinfo Newsletter 515

21st March

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Robin NeidorfInformation teams bump up against the reality of the clock all the time. They often have one of two responses:

  1. What can we stop doing?
  2. But we can't stop doing ANYTHING!

Some teams give both responses - in the same breath.

Streamline, Outsource, Automate, Push back or Stop doing ... SOAPS.

There is a better way: SOAPS. It's a process we teach in our Consulting workshop, "Do better with less: workflow optimisation", which we can customise and bring into your department through Jinfo Consulting services.

We know you're facing pressure on time and capacity. But you don't have to start with "Stop doing". Start with "Streamline". And we bet that by the time you get to the end of SOAPS, you'll have freed up more resources than you expected and increased your value along the way.

Learn more about SOAPS

You may start with the fundamental explanation on our blog, and then consider our Subscription resources, especially our Jinfo models on automation and optimisation, value-based operations, and query management.

What's next?

Whether you rely on your Jinfo Subscription or enquire about a targeted one-on-one approach with Jinfo Consulting, adopting and adapting the SOAPS process reengineers department operations to focus your team on the work of higher value: strategy, analysis and executive-level client engagement. These are the new opportunities opening up to the information teams focused on the future.

Not yet a Subscriber?

If you do not yet have a Jinfo Subscription, or would like to learn more about consulting, contact Claire Laybats, our Head of Commercial Development.

Robin Neidorf
Director of Research and Head of Consulting

Structure and accountability, created for you

If you struggle with making progress on projects you know are important, consider bringing in a Jinfo Consulting workshop. Our workshops are aligned to your specific needs on strategic planning, team optimisation, communications, content strategy and more.

  • Research-based, proven curricula
  • Activity-based learning with practical results
  • Aligned to your goals, skill level and resources
  • Private and confidential.

Learn more and request information about our Consulting workshops.


A Jinfo Subscription connects your team with the practical tools, original research and expertise to build and support information strategy in your organisation.

Articles, reports and events that help you save time and money and plan for the future... any time, without leaving your desk. Learn more.

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Our all-original research is for you and your team if you are responsible for content purchasing, information strategy or optimising your information service.

Jinfo SubscriptionA Jinfo Subscription has these benefits:

  • Saves time by using our original research and practical resources
  • Define, communicate and measure information value
  • Reinvent information services through insight into what the best companies do.

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Bring our insights in-house. We'll work with you to make strategic changes in operations, enhance stakeholder relationships and future-proof your information service. Learn more

"The accidental technologist - where your expertise meets the new world"
Our Research Focus for January to March

Read about the Research Focus: The accidental technologist - where your expertise meets the new worldWhether the challenge is around data analytics, authentication, intranet optimisation or digital rights management, today's information professionals need to be technology-savvy in order to be good advisors and partners on information-related projects.

This Research Focus provides you with the insights and tools you need to be a technology-savvy partner and advisor on information technology-related projects.

Learn more and request a free copy of the Insights and Actions report »

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"The Jinfo Webinars and Community sessions in particular are helpful, as the topics are always on point and it is good to be able to connect with a network of peers hearing about challenges and best practice from others in the field."
Katy Watt, senior manager - Information & Library Services, Wood Mackenzie
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The Jinfo Newsletter (ISSN 1460-7239) is published by Jinfo Limited. Whilst all reasonable care has been taken to ensure the accuracy of the publication, the publishers cannot accept responsibility for any errors or omissions. Product names used in Jinfo are for identification purposes only, and may be trademarks of their respective owners. Jinfo disclaims any and all rights in those marks. All rights reserved.

Jinfo Limited is registered in England and Wales. Registered Number: 3754481. Registered Office: Lynch Farm, The Lynch, Kensworth, Beds, LU6 3QZ.

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