Benchmark information services - progressing towards transformation

Jinfo Research Focus
July - September 2019

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Benchmark information services - progressing towards transformationNow in its third year, Jinfo's benchmarking Research Focus remains a unique resource specific to information professionals and essential for information centres around the world.

This year we concentrate on:

  • The importance of reporting lines when analysing your centre's value and potential
  • Why measuring your investment in time and resources is essential in order to benchmark team capacity, services delivered and the complexity of those services
  • Why the most meaningful metrics are based around operational data, and the importance of partnering with stakeholders and other departments to deliver maximum impact and value.

This year's enhancements include doubling the number of survey respondents and carrying out more detailed analysis on areas including banking and finance and adding an additional reporting line for procurement. Tap into our resources if you're seeking to:

  • Move to the next level of best practice
  • Understand how your reporting structure impacts on your service
  • Measure investments in services and how outputs are valued
  • Provide stakeholders with unbiased comparisons
  • Futureproof your service.

This Research Focus, "Benchmark information services - progressing towards transformation", will equip you with:

  • Maturity models
  • Datapoints to allow you to map where you are against facets of operation
  • Tools to help you identify improvements and put them into practice.

Find out more through our expert articles, reports, original research, webinars and Community sessions.

Benchmark information services - progressing towards transformation
 Keep up to date 

Keep up-to-date with the Research Focus through the twice-monthly Jinfo Newsletter, including:

  • Details of new resources and practical Blog items as they're added from April 2019

  • A free Insights and Actions report (PDF) to be published in June 2019.


... and with a Jinfo Subscription receive:

  • Content: access to all articles, reports and webinars published in the Focus

  • Community: participation in Community sessions

  • Consulting: bespoke one-to-one projects with our analysts on related subjects


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Resources that are part of this Research Focus


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NB: A Jinfo Subscription gives access to all of the above.


Jinfo Research ConsultingWe leverage our unique data to provide tailored assessments on information staffing, services, customers and strategy. Get a research-based view of your real peer groups, analysis of how you compare with industry and with different subgroups of information teams, and a roadmap for future development.

Learn more about Jinfo Consulting, view our case studies, and check out our workshops, including the "Assessment and planning workshop". Then be in touch to learn how we can apply our benchmarking-based insights to your unique environment.

Learn more and ask us about your needs »