By Kate Simpson
The success of any intranet is dependent on its usability and the satisfaction levels of its users. So understanding how your users browse and what journeys they take on the intranet is essential. Manage Contributing Editor Kate Simpson provides some very practical tips and tools for delving into the users’ minds and turning that knowledge into navigation which optimises the user experience.
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This Research Focus provides in-depth research, benchmarking and expert articles on the many configurations of information expertise. (July - September 2017).
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