Make information more insightful to our users. Value-added services need to be as easy to use as Google. Inconvenience sucks. Be "aggressive" in approaching key players and departments. All good stuff, but where are the exemplars? To keep abreast of the empowered end-user, you have to get ahead of them - and that may mean taking conceptual risks.
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This Research Focus provides in-depth research, benchmarking and expert articles on the many configurations of information expertise. (July - September 2017).
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