Journey to DJX had "Customers' Needs in Mind"

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By Tim Buckley Owen

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Following FreePint reporting and commentary last summer on Dow Jones' plans to subsume Factiva into its new DJX product, Tim Buckley Owen has been back to users, asking them whether they now feel more reassured and putting their continuing concerns to DJ's Georgene Huang. New means of communication with customers, risk of migration to competitors such as LexisNexis or Acquire Media/NewsEdge, product pricing and licensing, and the "Bloomberg factor", are among the topics covered.

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