Bridging the Gap Between Business Processes & the Social Enterprise

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By Amit Kothari

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Abstract

The social enterprise "tidal wave" has begun to break at the beach of business processes. "Social", in the way it's manifested at present, is only suited for some business processes. However, social approaches can bring visibility to core business processes. They can encourage consistency in processes, and they can solicit and reward improvements through crowdsourcing. Measuring micro-level steps within processes is the next frontier in value for management, producing analytics we've never seen before.



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