Determining the Value of Information Products for the Banking Sector - the Impact of Helpdesks

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By Eileen Steer

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Abstract

When making a purchase or renewal decision for an information product, many factors come into play: depth and breadth of coverage, price, reputation... but also the help and support offered by those vendors to end-users and information professionals. Eileen Steer examines four providers in the banking and finance arena, Bloomberg, FactSet, S&P Capital IQ, and Thomson Reuters, and reports on how the helpdesks, live-chat and other support measures up.



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