Determining the Value of Information Products for the Banking Sector - the Impact of Helpdesks

21st August 2015 Sign in to MyJinfo or create an account be able to star items Subscribe via RSS to get updates as soon as Subscription Articles are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Eileen Steer

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When making a purchase or renewal decision for an information product, many factors come into play: depth and breadth of coverage, price, reputation... but also the help and support offered by those vendors to end-users and information professionals. Eileen Steer examines four providers in the banking and finance arena, Bloomberg, FactSet, S&P Capital IQ, and Thomson Reuters, and reports on how the helpdesks, live-chat and other support measures up.

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