Shimrit Janes Getting More Value from Your Query Handling Services
Jinfo Article

26th May 2016 Sign in to MyJinfo or create an account be able to star items Subscribe via RSS to get updates as soon as Subscription Articles are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Shimrit Janes

Abstract

Query handling is a core service for many information services teams but what can we learn from those who do it most successfully? Shimrit Janes reports from a recent Jinfo Community session which explored this subject and highlights Jinfo's maturity model for inbound query management and case assignment.

Content Access

Access to Jinfo articles and reports is a benefit of a Jinfo Subscription.

Does your organisation have a Jinfo Subscription?
"Yes, we subscribe"

Please sign in here so that we can check your access to this item:

MyJinfo Login

Email:

Password:

  Forgotten password?

If this item has been shared with you by a colleague, please request a MyJinfo account.

"Not yet"

Gain access to this article with a Jinfo Subscription. It will help your organisation:

  1. Save time and money
  2. Re-invent information services
  3. Define, measure and communicate information value

Benefits and Pricing

Jinfo Testimonials
Testimonials


"Don't know"

Submit the Subscription Question form to find out if someone in your organisation already has a subscription or to discuss your questions or requirements.

Or use the 'Text Chat' button at the bottom-right of this page for immediate assistance.

Claire Laybats, Head of Commercial Development

Claire Laybats
Head of Commercial Development
claire.laybats@jinfo.com



Back to top ^


 « All Articles 



Login to MyJinfo if you already have a Jinfo Subscription

What's new at Jinfo?

Focus on Value Chain

Document the value chain, and transform the way you think about, manage and report on your product portfolio and your information service contributions to your organisation goals.

Focus on Value Chain


Director of Research Robin Neidorf describes the benefits of a Consulting Pilot on Value Chain, to tailor this process to your needs and environment:

View on Vimeo

Consulting Pilot on Value Chain