Getting More Value from Your Query Handling Services

Thursday, 26th May 2016 Sign in to MyJinfo or create an account be able to star items Subscribe via RSS to get updates as soon as Subscription Articles are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Shimrit Janes

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Abstract

Query handling is a core service for many information services teams but what can we learn from those who do it most successfully? Shimrit Janes reports from a recent Jinfo Community session which explored this subject and highlights Jinfo's maturity model for inbound query management and case assignment.



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