What does declining usage reveal about my current awareness service?

20th July 2016 Sign in to MyJinfo or create an account be able to star items Subscribe via RSS to get updates as soon as Subscription Articles are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Catherine Pask

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Abstract

Current awareness is often the backbone of an information service's offering. With today's changing information landscape, what does declining usage tell us about the service we are offering? Catherine Pask looks at ways to measure usage and steps to take to meet users' needs.


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