Jinfo research on benchmarking information services (user needs are changing)

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By Robin Neidorf

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Abstract

How are user expectations and requirements changing with regards to services from information departments? In the fifth part of the analysis of Jinfo's benchmarking research, Robin Neidorf looks at the impact of changing user demand on service provision including areas such as training and use of "free" web resources.

Note: Full report (PDF) at https://web.jinfo.com/go/sub/report/2845



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