Jinfo research on benchmarking information services (user needs are changing)

29th June 2017 Sign in to MyJinfo or create an account be able to star items Subscribe via RSS to get updates as soon as Subscription Articles are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Robin Neidorf

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Abstract

How are user expectations and requirements changing with regards to services from information departments? In the fifth part of the analysis of Jinfo's benchmarking research, Robin Neidorf looks at the impact of changing user demand on service provision including areas such as training and use of "free" web resources.

Note: Full report (PDF) at https://web.jinfo.com/go/sub/report/2845



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