How are user expectations and requirements changing with regards to services from information departments? In the fifth part of the analysis of Jinfo's benchmarking research, Robin Neidorf looks at the impact of changing user demand on service provision including areas such as training and use of "free" web resources.
Note: Full report (PDF) at https://web.jinfo.com/go/sub/report/2845
Access to Jinfo articles and reports is a benefit of a Jinfo Subscription.
Please sign in here so that we can check your access to this item:
If this item has been shared with you by a colleague, please request a MyJinfo account.
Submit the Subscription Question form to find out if someone in your organisation already has a subscription or to discuss your questions or requirements.
Or use the 'Text Chat' button at the bottom-right of this page for immediate assistance.
About this article
This Research Focusdefines the characteristics shared by successful information centres who we define as "Information Centres of Excellence". (April - June 2019).
Popular Blog content:
Latest Subscription content:
Register for our twice-monthly newsletter and keep up to date with what's new from Jinfo:
11th April 2019
(Opens in a new window)
© Jinfo Limited 1997-2019 · Cookies, Privacy, Legal