The challenges of benchmarking your information service

25th August 2017 Sign in to MyJinfo or create an account be able to star items Subscribe via RSS to get updates as soon as Subscription Articles are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Helen Josephine

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Abstract

Comparing your organisation's service offerings and effectiveness with peer institutions requires benchmarking data. Collecting, analysing and understanding this data is challenging and sometimes confusing. Helen Josephine reports on the Jinfo webinar, "A look at the data for benchmarking your information service", as part of the latest Jinfo Research Focus, "Benchmark information roles - optimise your structure". This webinar discussed the data gathered and insights uncovered during the benchmarking research and how they could be applied to strengthen and improve information services.



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