The use and limitations of benchmarking data

7th September 2017 Sign in to MyJinfo or create an account be able to star items Subscribe via RSS to get updates as soon as Subscription Articles are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Helen Josephine

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Abstract

Information centre managers would like to be able to compare their services and staffing levels with other centres in similar industries, but collecting and analysing this data can be challenging. A recent Jinfo Community session explored the data collected from the Jinfo benchmarking study and provided an opportunity for the participants to comment on several key areas including, customers served, metrics collected and staffing levels. This article takes a closer look at the results of this data.



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