Successful information service teams need to review, optimise and reinvent their service offerings every three years. A recent Jinfo Community session explored this topic and provided specific actions you can take to review your service and optimise your processes, using two main operational models, the artisan process and the optimised process.
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This Research Focus provides tools, research and the original data you need in order to benchmark your information service against peers. (July - September 2018).
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