How can an information department develop its work processes so that it's constantly providing value to the larger organisation? This is something Jinfo set out to explore in a recent Community session and this article looks at some of the issues raised including how to define value, how to incorporate it into the work you do and some practical tips on future-proofing your work and aligning with corporate goals.
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This Research Focus provides tools, research and the original data you need in order to benchmark your information service against peers. (July - September 2018).
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