How do vendors work with users to facilitate customisation?

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By Louise Brookes

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Abstract

Keeping on top of the news on customers, competitors, suppliers and the business environment is an ever increasing challenge for information teams to enable their organisations to make informed and better decisions. Over the last 10 years, Jinfo has been observing the evolution of current awareness tools used for this task and following the development of the next generation of tools, which allow for much greater integration of content, user collaboration and variety of outputs, including dashboards and visualisation of data. This article explores the potential for greater customisation and improvements in the process.



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