Components of a business (part 1 - design, delivery and customer relations)

14th February 2019 Sign in to MyJinfo or create an account be able to star items Subscribe via RSS to get updates as soon as Subscription Articles are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

By Robin Neidorf

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In the first of a two-part article, we look at what it takes to run a thriving information centre, focusing in particular on service design, service delivery and customer relations. Part two will focus on partnership management, evaluation and continuous improvement and future planning.

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