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Jinfo recently spoke to the heads of seven information services in order to better understand what contributes to an Information Centre of Excellence, using our model as an example. We asked them to map their current services to the model and self-assess their departments with regard to the key characteristics of a successful Information Centre of Excellence. In this first part of our four-part article, we look at some of the results of this, including the several themes that emerged in relation to how the teams set information strategy.
Information managers are starting to think about whether they should incorporate chatbot technology into their information strategy to help boost both the productivity of their teams and to improve response times for users. There are a multitude of chatbot providers on the market, with most of...
Information professionals are in a unique position to be able to identify and manage business risks within an organisation and this article looks at the top four information-related risks that business leaders are not always aware of and shows how proper management of them can maximise the business opportunity.
Globalisation has produced a more interconnected world but this has also meant information teams are often having to work longer hours with fewer resources. Jinfo has spoken to senior information managers at a range of organisations about how they are navigating these challenges to create a more collaborative and motivated work environment. In this article, we focus on the variables needed to create a successful global team, what tools can be used and how to improve over time.
A Jinfo product review isn't there to take the place of hands-on testing within an organisation, but it should help establish whether a product is worth an in-house review. Scott Vine looks at how the Centre of Excellence approach can be used as an integral part of that in-house evaluation.
This deck includes the notes from the Community session run on 19th November 2019. Analyst Rebecca Brizi describes the key points around educating stakeholders on the challenge of closing the gap and facilitates discussion amongst participants on how they have addressed this challenge in their...
The final part of our product review of RefTracker, a browser-based solution for managing reference and information requests, looks at the overall value offered by the new and improved product, the help features and training available, its competitors, including Priory Solution's Quest, Lucidea's Sydney Enterprise, Inmagic Presto, and Softlink's illumin. We also look more closely at future enhancements which will be led by client feedback and pricing options.
Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3292
The third part of our product review of RefTracker, a browser-based solution for managing reference and information requests, provides a comprehensive overview of what's changed since we last looked at the product, how enquiries are dealt with, how clients use its API and how you can search the system. We also look at the wide range of reports that are available.
If you are liaising with suppliers on a regular basis then you need to read our article on using Supplier Relationship Management (SRM) techniques. We look at how it's defined and outline five key benefits of adding SRM to your licensing approach when dealing with high-value relationships.
In the second part of our product review of Altarama's RefTracker, a browser-based solution for managing reference and information requests, we look at how content is added to the system and the languages that can be supported.
Technology plays an increasingly key role in enabling information professionals to work with optimal efficiency and productivity. In this article, Andrew Lucas looks at how two emerging technologies - chatbots and Digital Adoption Platforms - could be used to improve things, if deployed smartly.
In a series of articles on project piloting, we look at what it is, why it's important and how you can successfully implement projects with the use of carefully crafted purpose statements and a pilot plan. We'll also explore what you need to do at the end of every pilot project to increase its...
Altarama's RefTracker is a browser-based solution for managing reference and information requests. It focuses on request management operations and can easily customise forms and workflows to align with its clients' needs and challenges. Its clients are based all over the world but are primarily...
RefTracker is a browser-based solution for managing reference and information requests. In the first part of our updated product review, we look at the product and company behind it as well as some of the major ways it has changed since we reviewed it last year. We also look at its key competitor, Quest from Priory Solutions, and find out how you can benefit from using it.
Most people are well aware that copyright issues can arise from using content belonging to other organisations - but what are the implications when reusing material that your organisation has already used?
Pilot projects sometimes follow an unpredictable path but they can also highlight challenges and opportunities along the way. This article looks at what you need to do at the end of every pilot project to increase its value, including determining the next steps, communicating with stakeholders and capturing knowledge.
In the first of a series of articles, we look at the concept of piloting, why it's important and how you can more effectively implement pilots of projects and initiatives you may be involved in.
Jinfo has consistently highlighted the importance of setting a strategy to support the organisation and manage risks and opportunities but if it isn't implemented in the right way it will be ineffective. This article looks at the important role of information centre staff in communicating and developing a strategic plan and what practical steps you can take within your own organisation to bring this about.
Download the deck and notes from our November webinar, "Interpreting the results of the Jinfo Survey: current awareness and intelligence 2020" led by Rebecca Gebhardt Brizi. This session examines the interrelationships between:
This is the...
In the final part of our product review of TRG Screen's ResearchMonitor, an electronic resource management tool, we take a look at the help and training that's available within the product, including a detailed and comprehensive overview of videos, articles and webinars. We also highlight its direct competitors, including Onelog from ITS and LookUp Precision from Lucidea, product development plans, and pricing options.
Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/3289
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