Friday, 24th June 2016
This report covers six of the leading enquiry management tools specifically designed for information services:
The report also includes four products which are not specifically designed for use by information professionals but are often used by helpdesks:
We provide a brief description of each source, a link to the product page, describe the key features, pricing, hosting vs server-based, look at typical customers and languages offered.
Produced by Sophie Alexander
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