Jinfo SubscriptionMarket landscape - enquiry management and helpdesk systems

Friday, 24th June 2016 Subscribe via RSS to get updates as soon as Subscription Reports are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

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Abstract

Jinfo Subscription Report

This report covers six of the leading enquiry management tools specifically designed for information services:

  • BLUEcloud LSP from SirsiDynix
  • KnowAll Enquire from Bailey Solutions
  • Liberty from Softlink
  • LibLime Koha
  • RefTracker from Altarama
  • Soutron LMS.

The report also includes four products which are not specifically designed for use by information professionals but are often used by helpdesks:

  • Salesforce Desk.com
  • Freshdesk
  • Team Support
  • Zendesk.

We provide a brief description of each source, a link to the product page, describe the key features, pricing, hosting vs server-based, look at typical customers and languages offered.

Produced by Sophie Alexander



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