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Jinfo SubscriptionBenchmark information services - optimise your structure

Wednesday, 5th July 2017 Subscribe via RSS to get updates as soon as Subscription Reports are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

Abstract

Jinfo Subscription Report

As part of Jinfo's Research Focus, "Benchmark information roles - optimise your structure", we researched variables that contribute to the visibility, value and strategic importance of information expertise in successful companies.

This report includes:

Introduction

  • Overview
  • Methodology and goals

Chapter 1: understanding the environment

  • Three clusters of responses
  • Centralisation/decentralisation
  • Four functions and where they sit
  • Complementary parts of the business
  • What it means/what you can do

Chapter 2: customers and services

  • 3 ways of describing customers
  • Real world customers vs. "on paper"
  • Two categories of response to pillars of service
  • Layering the "what" and the "how"
  • What you can do

Chapter 3: measuring success

  • Why do it?
  • How defined?
  • How measured?
  • Tools, reports and dashboards
  • What you can do

Chapter 4: vendor relations

  • Transparency
  • Changes
  • Pricing
  • Other issues
  • What you can do

Chapter 5: user needs are changing

  • What's driving changes
  • Training needs
  • Use of free and non-cost resources

Chapter 6: raw data

  • All tables and data from the benchmarking research

Produced by Robin Neidorf and Amy Burns



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