Jinfo Subscription Report Jinfo benchmarking research 2018
Jinfo Report

Thursday, 5th July 2018 Sign in to MyJinfo or create an account be able to star items Subscribe via RSS to get updates as soon as Subscription Reports are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn


As part of Jinfo's Research Focus, "Benchmark information roles - Jinfo models of excellence", we conducted a survey plus in-depth interviews to document how information expertise is applied in different organisations, regardless of the industry, size of the team, or presence of a formal information centre or equivalent. This year's research builds on our Year One benchmarking project

This report includes:

Part 1: introduction

  • Overview
  • Methodology and goals
  • Dataset and sectors represented (finance, legal, manufacturing, pharma, professional services)
  • Primary concerns of information centres

Part 2: structure and department services

  • Reporting lines
  • Team services
  • Departmental management (centralised/decentralised/multiple locations/single location)
  • Staffing including percentage with credentials 
  • Changes in staffing in last two years

Part 3: customers and adjacent services 

  • How the information centre's customer base is defined 
  • Distinctions in customer base by industry
  • Related services
  • Definitions of services provided

Part 4: strategy, value and vendors

  • Departmental strategy and age
  • How often strategy is reviewed
  • Measurement of staff time for key activities
  • Metrics collected (logins, training sessions delivered, etc.)
  • Budgets for content licensing 
  • Budget funding, reviewing and changes
  • Contractual arrangements. 

By Robin Neidorf

Report Access

Access to Jinfo reports and articles is a benefit of a Jinfo Subscription.

Does your organisation have a Jinfo Subscription?
"Yes, we subscribe"

Please sign in here so that we can check your access to this item:

MyJinfo Login



  Forgotten password?

If this item has been shared with you by someone, we will ask you to quickly set up a free account for Jinfo, before returning you to this page to show you the item.

"Not yet"

Gain access to this report, with a Jinfo Subscription. It will help your organisation:

  1. Save time and money
  2. Re-invent information services
  3. Define, measure and communicate information value

Benefits and Pricing

Jinfo Testimonials
Testimonials »

"Don't know"

Submit the Subscription Question form to find out if someone in your organisation already has a subscription or to discuss your questions or requirements.

Or use the 'Text Chat' button at the bottom-right of this page for immediate assistance.

Claire Laybats, Head of Commercial Development

Claire Laybats
Head of Commercial Development

 « All Reports 

Login to MyJinfo if you already have a Jinfo Subscription

What's new at Jinfo?

Focus on Value Chain

Document the value chain, and transform the way you think about, manage and report on your product portfolio and your information service contributions to your organisation goals.

Focus on Value Chain

Focus on Risk Assessment

Risk assessment is a required process for a healthy information department. It gauges the ability of your services, team, portfolio and overall value to withstand stress.

Focus on Risk Assessment

Sorry, there seems to be a problem with Webinar and Community listings. Please let us know, by email to support@jinfo.com. Thank you.