Jinfo SubscriptionJinfo benchmarking research 2018

Thursday, 5th July 2018 Subscribe via RSS to get updates as soon as Subscription Reports are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

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Jinfo Subscription Report

As part of Jinfo's Research Focus, "Benchmark information roles - Jinfo models of excellence", we conducted a survey plus in-depth interviews to document how information expertise is applied in different organisations, regardless of the industry, size of the team, or presence of a formal information centre or equivalent. This year's research builds on our Year One benchmarking project

This report includes:

Part 1: introduction

  • Overview
  • Methodology and goals
  • Dataset and sectors represented (finance, legal, manufacturing, pharma, professional services)
  • Primary concerns of information centres

Part 2: structure and department services

  • Reporting lines
  • Team services
  • Departmental management (centralised/decentralised/multiple locations/single location)
  • Staffing including percentage with credentials 
  • Changes in staffing in last two years

Part 3: customers and adjacent services 

  • How the information centre's customer base is defined 
  • Distinctions in customer base by industry
  • Related services
  • Definitions of services provided

Part 4: strategy, value and vendors

  • Departmental strategy and age
  • How often strategy is reviewed
  • Measurement of staff time for key activities
  • Metrics collected (logins, training sessions delivered, etc.)
  • Budgets for content licensing 
  • Budget funding, reviewing and changes
  • Contractual arrangements. 

By Robin Neidorf

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