Jinfo Subscription Report Market landscape - enquiry management systems
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Wednesday, 11th July 2018 Sign in to MyJinfo or create an account be able to star items Subscribe via RSS to get updates as soon as Subscription Reports are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn


This report covers seven of the leading enquiry management tools specifically designed for information services:

  • BLUEcloud LSP from SirsiDynix
  • Enquire from Bailey Solutions
  • Liberty from Softlink
  • LibLime Koha
  • Quest
  • RefTracker from Altarama
  • Soutron LMS.

The report also includes five products which are not specifically designed for use by information professionals but are often used by helpdesks:

  • Freshdesk
  • Salesforce Desk.com
  • Springshare LibAnswers
  • Team Support
  • Zendesk.

We provide a brief description of each source, a link to the product page, describe the key features, pricing, hosting vs server-based, look at typical customers and languages offered.

By Sophie Alexander.

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Claire Laybats, Head of Commercial Development

Claire Laybats
Head of Commercial Development

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