Jinfo SubscriptionMarket landscape - enquiry management systems

Wednesday, 11th July 2018 Subscribe via RSS to get updates as soon as Subscription Reports are added Tweet about this item on Twitter Share on Facebook Share on LinkedIn

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Abstract

Jinfo Subscription Report

This report covers seven of the leading enquiry management tools specifically designed for information services:

  • BLUEcloud LSP from SirsiDynix
  • Enquire from Bailey Solutions
  • Liberty from Softlink
  • LibLime Koha
  • Quest
  • RefTracker from Altarama
  • Soutron LMS.

The report also includes five products which are not specifically designed for use by information professionals but are often used by helpdesks:

  • Freshdesk
  • Salesforce Desk.com
  • Springshare LibAnswers
  • Team Support
  • Zendesk.

We provide a brief description of each source, a link to the product page, describe the key features, pricing, hosting vs server-based, look at typical customers and languages offered.

By Sophie Alexander.



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