12th September 2019
[Research Focus: Benchmark information services - progressing towards transformation]
As an industry, we are moving towards improved measurement based on value and impact, rather than transactions. The best information teams are starting to generate metrics based on operational data; doing so successfully requires that they partner with their customers, suppliers and adjacent departments (like IT or HR).
In this webinar Jinfo research analyst, Rebecca Brizi, will present relevant findings from this year's Jinfo benchmarking research. She will also highlight how you might improve value and impact through strengthening your relationships with other departments, through being more strategic about services such as portfolio management, and how to us Jinfo's model of documenting the value chain.
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Focus on Risk Assessment
Risk assessment to gauge the ability of your services, team, portfolio and overall value to withstand stress is a required process for a healthy information department.