Knowledge management
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James Mullan Choosing a KM, LMS or search tool for your law firm
16th June 2017 Sign in to MyJinfo or create an account be able to star items

In this article, James Mullan provides an overview of some of the knowledge management systems used in law firms, the drivers behind their use, and suggestions for anyone considering purchasing or investigating one of the tools mentioned. He looks at systems which can be used for enterprise search, as a library management system, collaborative solution, document automation, file management system and those which are driven by artificial intelligence and machine learning.

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Blog

Catherine Dhanjal Create a searchable knowledge base with Quest
8th June 2017 Sign in to MyJinfo or create an account be able to star items

Dealing with enquiries is an essential part of the service for most information centres. Our recent review of request tracking system, Quest, looks at how it can be used in that context as well as more widely.

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Article

James Mullan Using intranets to support knowledge management initiatives
12th May 2017 Sign in to MyJinfo or create an account be able to star items

This article looks at how intranets currently support knowledge sharing and knowledge management and explores some of the ways in which they could be used to provide further support in this area. James Mullan also suggests some practical steps to take if you are planning on developing your intranet to support knowledge management initiatives.

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Blog

Catherine Dhanjal Comintelli Intelligence2day - a customised competitive intelligence engine
26th April 2017 Sign in to MyJinfo or create an account be able to star items

Comintelli launched the newest version of Intelligence2day in January. Our recent product review looked at how the portal which brings together internal and external information compares to Knowledge XChanger, and at new features and developments in the pipeline.

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Article

Sophie Alexander Product review of Comintelli Intelligence2day (technology - search & user interface; outputs & alerts; administration)
21st April 2017 Sign in to MyJinfo or create an account be able to star items

In the third part of our review of Comintelli Intelligence2day we look at the differences between the Professional and Enterprise versions, including search functionality, graphical displays and heat maps, and visual analytics. We also look at customising your own dashboards and options to integrate features such as Topic Maps and charts.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2812

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Article

Sophie Alexander Product review of Comintelli Intelligence2day (sources - content & coverage)
20th April 2017 Sign in to MyJinfo or create an account be able to star items

In part 2 of Jinfo's product review of Comintelli's Intelligence2day, a platform that provides a single point of access to information from multiple sources, we look at content and key features, including the types of internal and external content that can be aggregated. We look at two case studies, showing how Telia and AkzoNobel use the solution as a single point of access to all their market information. We also highlight the platform's classification functionality and topic navigation.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2812

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Blog

Robin Neidorf Jinfo for knowledge management
12th April 2017 Sign in to MyJinfo or create an account be able to star items

Do you feel your knowledge management function or skills lack visibility within the business? Which are the emerging products taking over from the likes of SharePoint? Find out more in our blog.

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Blog

Robin Neidorf Jinfo for knowledge management
17th January 2017 Sign in to MyJinfo or create an account be able to star items

Will we reach a point where internal information and subscription sources are as easy to search and access as those on Google? What responsibility do content owners and end-users have to make knowledge management run smoothly?

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Blog

Norma Beavers Knowledge360 - not your normal CI tool
29th December 2016 Sign in to MyJinfo or create an account be able to star items

Knowledge360 was launched just a year ago by Cipher Systems and it's already making a name for itself globally. In fact, Strategic and Competitive Intelligence Professionals (SCIP), a global business community, has awarded Knowledge360 the SCIP-Gold certified product endorsement. Here's why.

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Click to view the item Product review of Cipher Systems Knowledge360
23rd December 2016 Sign in to MyJinfo or create an account be able to star items

Knowledge360 is a recently-launched award-winning knowledge management (KM), competitive intelligence (CI) and workflow solution from competitive strategy consultancy Cipher Systems. It draws on Natural Language Processing (NLP) and advanced machine learning technologies to semantically analyse...

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Sophie Alexander Product review of Cipher Systems Knowledge360 (value - help & training; competitors; development; pricing)
22nd December 2016 Sign in to MyJinfo or create an account be able to star items

The final part of our product review of Knowledge360 looks at training, pricing and forthcoming developments. We also identify competitors including the M-Brain Group, Northern Light's SinglePoint and NewsEdge, however, do any of them offer this CI tool's large number of capabilities as a knowledge management, competitive intelligence and workflow solution?

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2761

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Article

Sophie Alexander Product review of Cipher Systems Knowledge360 (technology - search & user interface; outputs & alerts; administration)
21st December 2016 Sign in to MyJinfo or create an account be able to star items

We look in detail at the technology in Knowledge360, Cipher Systems' knowledge management, competitive intelligence and workflow solution, particularly its advanced semantic search capability that ensures more comprehensive searches and eliminates the need for a formalised taxonomy. In this third part of the review Sophie Alexander also covers use of widgets and new features that allow users to quantify the qualitative value that they are providing.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2761

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Article

Sophie Alexander Product review of Cipher Systems Knowledge360 (sources - content & coverage)
20th December 2016 Sign in to MyJinfo or create an account be able to star items

In part 2 of Jinfo's product review of Knowledge360, the knowledge management, CI and workflow solution from Cipher Systems, we look at content and coverage. Reviewer Sophie Alexander analyses the advantages of its use of next-generation semantic technology over a taxonomy, the benefits of it being hosted in a secure cloud-based environment and the tools which allow users complete customisation.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2761

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Article

Sophie Alexander Product review of Cipher Systems Knowledge360 (key advantages; introduction; contact details)
19th December 2016 Sign in to MyJinfo or create an account be able to star items

Knowledge360 is a knowledge management, competitive intelligence and workflow solution from competitive strategy consultancy Cipher Systems. Part 1 of the review introduces its key advantages and explains how it supports all phases of the intelligence process, specifically helping users in top firms stay aware of latest developments, and save time. What made it the first winner of a prestigious industry endorsement?

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2761

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Blog

Robin Neidorf Jinfo for knowledge management
17th October 2016 Sign in to MyJinfo or create an account be able to star items

What are the key themes for effective current awareness and how do the latest knowledge management practices fit into that? How will Jinfo's new Research Focus on data analytics help frame the next evolution of KM? Jinfo's director of research, Robin Neidorf, reports.

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Blog

Norma Beavers Can Softlink's Illumin prompt efficiency and decision-making?
10th October 2016 Sign in to MyJinfo or create an account be able to star items

Jinfo's "Product review of Softlink's Illumin" is an interesting read - not least because it shows how users can benefit from improved workflows, staff efficiency and a comprehensive knowledge base which can inform decision-making and staff training.

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Click to view the item Product review of Softlink's Illumin
6th October 2016 Sign in to MyJinfo or create an account be able to star items

Softlink's Illumin is a web-based knowledge, request and enquiry management solution designed to support research management. It is used by knowledge managers and content specialists to create, capture and share knowledge more effectively. This review: Outlines Illumin's key...

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Sophie Alexander Product review of Softlink's Illumin (value - help & training; competitors; development; pricing)
4th October 2016 Sign in to MyJinfo or create an account be able to star items

In the final part of Jinfo's product review of Softlink's Illumin, a web-based knowledge, request and enquiry management solution, Sophie Alexander looks at the help provided, and investigates the history of the product plus new development plans. She also surveys the competition, which includes RefTracker by Altarama and ResearchMonitor by Priory Solutions.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2725

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Article

Sophie Alexander Product review of Softlink's Illumin (technology - search & user interface; outputs & alerts; administration)
30th September 2016 Sign in to MyJinfo or create an account be able to star items

In the third part of the product review of Softlink's Illumin, a web-based knowledge, request and enquiry management solution, Sophie Alexander gives a detailed description of search, and admin features including integration with Softlink's Liberty (ILS). She looks at custom request forms, ways of representing statistical information and the creation of a Knowledge Base.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2725

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Article

Sophie Alexander Product review of Softlink's Illumin (sources - content & coverage)
28th September 2016 Sign in to MyJinfo or create an account be able to star items

Sophie Alexander continues Jinfo's product review of Softlink's Illumin, a web-based knowledge, request and enquiry management solution, by outlining how two different types of organisation have used its research request handling. She also outlines the choice of installation models, and features such as how to switch languages.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2725

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