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In this article, James Mullan provides an overview of some of the knowledge management systems used in law firms, the drivers behind their use, and suggestions for anyone considering purchasing or investigating one of the tools mentioned. He looks at systems which can be used for enterprise search, as a library management system, collaborative solution, document automation, file management system and those which are driven by artificial intelligence and machine learning.
Dealing with enquiries is an essential part of the service for most information centres. Our recent review of request tracking system, Quest, looks at how it can be used in that context as well as more widely.
This article looks at how intranets currently support knowledge sharing and knowledge management and explores some of the ways in which they could be used to provide further support in this area. James Mullan also suggests some practical steps to take if you are planning on developing your intranet to support knowledge management initiatives.
Comintelli launched the newest version of Intelligence2day in January. Our recent product review looked at how the portal which brings together internal and external information compares to Knowledge XChanger, and at new features and developments in the pipeline.
In the third part of our review of Comintelli Intelligence2day we look at the differences between the Professional and Enterprise versions, including search functionality, graphical displays and heat maps, and visual analytics. We also look at customising your own dashboards and options to integrate features such as Topic Maps and charts.
Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2812
In part 2 of Jinfo's product review of Comintelli's Intelligence2day, a platform that provides a single point of access to information from multiple sources, we look at content and key features, including the types of internal and external content that can be aggregated. We look at two case studies, showing how Telia and AkzoNobel use the solution as a single point of access to all their market information. We also highlight the platform's classification functionality and topic navigation.
Do you feel your knowledge management function or skills lack visibility within the business? Which are the emerging products taking over from the likes of SharePoint? Find out more in our blog.
Will we reach a point where internal information and subscription sources are as easy to search and access as those on Google? What responsibility do content owners and end-users have to make knowledge management run smoothly?
Knowledge360 was launched just a year ago by Cipher Systems and it's already making a name for itself globally. In fact, Strategic and Competitive Intelligence Professionals (SCIP), a global business community, has awarded Knowledge360 the SCIP-Gold certified product endorsement. Here's why.
Knowledge360 is a recently-launched award-winning knowledge management (KM), competitive intelligence (CI) and workflow solution from competitive strategy consultancy Cipher Systems. It draws on Natural Language Processing (NLP) and advanced machine learning technologies to semantically analyse...
The final part of our product review of Knowledge360 looks at training, pricing and forthcoming developments. We also identify competitors including the M-Brain Group, Northern Light's SinglePoint and NewsEdge, however, do any of them offer this CI tool's large number of capabilities as a knowledge management, competitive intelligence and workflow solution?
Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2761
We look in detail at the technology in Knowledge360, Cipher Systems' knowledge management, competitive intelligence and workflow solution, particularly its advanced semantic search capability that ensures more comprehensive searches and eliminates the need for a formalised taxonomy. In this third part of the review Sophie Alexander also covers use of widgets and new features that allow users to quantify the qualitative value that they are providing.
In part 2 of Jinfo's product review of Knowledge360, the knowledge management, CI and workflow solution from Cipher Systems, we look at content and coverage. Reviewer Sophie Alexander analyses the advantages of its use of next-generation semantic technology over a taxonomy, the benefits of it being hosted in a secure cloud-based environment and the tools which allow users complete customisation.
Knowledge360 is a knowledge management, competitive intelligence and workflow solution from competitive strategy consultancy Cipher Systems. Part 1 of the review introduces its key advantages and explains how it supports all phases of the intelligence process, specifically helping users in top firms stay aware of latest developments, and save time. What made it the first winner of a prestigious industry endorsement?
What are the key themes for effective current awareness and how do the latest knowledge management practices fit into that? How will Jinfo's new Research Focus on data analytics help frame the next evolution of KM? Jinfo's director of research, Robin Neidorf, reports.
Jinfo's "Product review of Softlink's Illumin" is an interesting read - not least because it shows how users can benefit from improved workflows, staff efficiency and a comprehensive knowledge base which can inform decision-making and staff training.
Softlink's Illumin is a web-based knowledge, request and enquiry management solution designed to support research management. It is used by knowledge managers and content specialists to create, capture and share knowledge more effectively.
Outlines Illumin's key...
In the final part of Jinfo's product review of Softlink's Illumin, a web-based knowledge, request and enquiry management solution, Sophie Alexander looks at the help provided, and investigates the history of the product plus new development plans. She also surveys the competition, which includes RefTracker by Altarama and ResearchMonitor by Priory Solutions.
Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2725
In the third part of the product review of Softlink's Illumin, a web-based knowledge, request and enquiry management solution, Sophie Alexander gives a detailed description of search, and admin features including integration with Softlink's Liberty (ILS). She looks at custom request forms, ways of representing statistical information and the creation of a Knowledge Base.
Sophie Alexander continues Jinfo's product review of Softlink's Illumin, a web-based knowledge, request and enquiry management solution, by outlining how two different types of organisation have used its research request handling. She also outlines the choice of installation models, and features such as how to switch languages.
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Document the value chain, and transform the way you think about, manage and report on your product portfolio and your information service contributions to your organisation goals.
Focus on Value Chain
Director of Research Robin Neidorf describes the benefits of a Consulting Pilot on Value Chain, to tailor this process to your needs and environment:
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Consulting Pilot on Value Chain