Information services, knowledge management and digital workplace roles often require multi-disciplinary skills. This article looks at how a competency and skills framework can help individuals and teams consider their own career and development needs, while also articulating conversations with others about what they do.
Many organisations are using Office 365. Getting to know Office 365 and its constituent tools can help information and knowledge teams deliver services, as well as provide opportunities to provide expert guidance to help organisations get the most out of Office 365, including Outlook, SharePoint, MS Office, Teams and Skype for Business.
Intranets are a traditional part of the workplace technology landscape but have evolved considerably. This article explores some of the ways intranets have changed and continue to do so, including its move to the cloud, better integrations, and the adoption of artificial intelligence and bots.
In a previous article, James Mullan looked at ways knowledge managers could promote intranets as a tool for knowledge sharing. In this article, James looks at how the technologies that have supported intranets have developed over the last few years and some of the trends we are seeing in how they are being used within organisations.
This article looks at how intranets currently support knowledge sharing and knowledge management and explores some of the ways in which they could be used to provide further support in this area. James Mullan also suggests some practical steps to take if you are planning on developing your intranet to support knowledge management initiatives.
Some leading intranets are currently putting more emphasis on search, with content which is tagged with relevant topics, and can also be matched to user profiles to deliver a personalised experience. Subscribing to news feeds from different collaboration communities and groups is also an option. This article looks at some of the opportunities in this area and features a case study from DNV GL written by Jerome Colombe.
Intranets have become the subject of much speculation in recent years, but what is clear is that when it comes to their management, no two companies manage them in exactly the same way. The reason behind this is simple: when it comes to intranets, there are just too many potential owners and managers. So this begs the question, if you currently manage an intranet, how you can manage it effectively with other interested stakeholders including the IT department? James Mullan provides some examples and advice.
We find out more about content management systems (CMS) and the business problems they can solve from data analytics and digital content specialist Martin Murtland.
It probably won't comes as much of surprise to many people that we're not as productive as we could be. Emails, phone calls, questions from colleagues and meetings mean the time that we can actually spend working is becoming less and less. In light of this many vendors are looking at how they can facilitate better productivity by providing enhancement to existing tools. The latest company to do so is Microsoft, which has developed a number of enhancements of Office 365, which would seem to enrich the experience and help make users more productive.
Many FreePint contributors have written about the value that social collaboration can bring to an organisation. Whilst many people might feel that social tools and collaboration have been around forever, actually they have come a long way in a very short space of time. The question is - where do we think social collaboration is heading next? James Mullan looks at tools including Jive and Yammer as well as visual presentation software platforms Prezi and Sway.
Something that many organisations are managing right now is the integration of intranets and enterprise social networks (ESNs) with each other. These tools serve very different purposes and have very different roles within today’s organisations. In this article James Mullan looks at some of the roles these tools have, and the potential for integrating them to provide a unified experience for users.
FreePint presents an overview of some of the key vendors from the FreePint Topic Series "Making Information Visible". The table highlights key vendors and their products, a brief description of key features, special features and common use-cases as well as links to both the vendors' products and FreePint’s coverage of them.
Ana Neves brings together the thoughts of some experienced professionals to identify the top trends in enterprise social tools and what needs to change in order to achieve real business impact.
A recent report published by Gartner and article on the Cosent blog have questioned whether traditional intranets are now obsolete given the demands of the digital workplace. James Mullan looks at what programme managers should do to ensure their intranet remains relevant and what the alternatives are to SharePoint - such as Microsoft Office 365.
FreePint interviews Martin White, specialist in enterprise search, intranet and information management strategy. The conversation covers the origins of computer-based search applications, his definition of enterprise search, and whether we should be investing in better search technology. We also asked about his book "Enterprise Search", first published around two years ago, to find out what will be new in the second edition coming out this year.
Enterprise social tools are increasingly common. They are either replacing intranets or complementing existing platforms with a more "social" set of features. However, organisations report a slow uptake of these new internal platforms. Very often that is due to a poor choice of tool(s). Ana Neves lists the most frequently-used poor selection criteria and recommends a much more effective one.
If you're an intranet manager you may have been asked on more than one occasion to make your internal search tool more like Google. This might sound a very sensible undertaking given the popularity of the Google search engine and its increasing integration with other tools. However, the Google search engine isn't universally liked and the many other internet search engines that are available are testament to this. James Mullan focuses in on some of the most significant reasons why search within an organisation will never be like Google.
This article shows the shortcomings of the criteria most frequently used to choose enterprise social tools. Author Ana Neves goes on to advocate that organisational fit is the single most important element to consider and explains why it is the one most likely to lead to significant adoption of the chosen enterprise social tool or collaboration platform. She also provides points to consider on areas from price to features and vendor client base along with a useful set of next steps.
Nigel Williams of Interact Intranet looks at ineffective intranet search, some of the reasons behind this, and how to make the intranet an integral part of employee collaboration and communication from the start.
Many organisations are under increasing pressure to increase efficiency across every area of their business to ensure their competitive advantage. At the same time, information-heavy organisations are struggling under the mass of data they grow and acquire day in and day out, with employees working with often out of date research tools and databases when trying to navigate through these resources. Focusing on federated search technology, Sally Roberts looks at how search can be used to improve access to internal and external information and what to consider when implementing a solution.
This Research Focus provides you with the insights and tools you need to be a technology-savvy partner and advisor on information technology-related projects. (January - March 2019).
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