In this article, we explore the results of part one of our latest research survey which focuses on how information teams apply the elements of Jinfo's Centre of Excellence model to their work and planning. Respondents came from a wide range of industries, locations, and organisation sizes and were asked to identify how important each of the three core functions of an Information Centre of Excellence was to the work of their department.
Information services teams who create a Centre of Excellence need to consider how they represent themselves to their users and stakeholders throughout their organisation. This article explores a few ideas and suggestions to help you do this, including building an effective online presence and how you can do this.
Information professionals have a unique set of skills that organisations really need but tend to overlook and underuse. Even when there are priority projects where information management is important, sometimes external consultants are the first point of call. You know you make a strategic contribution to your organisation and so does your boss but do your senior stakeholders and users know? This article looks at some ways you can highlight the strategic contribution you make and start to break down some of the outdated stereotypes and perceptions.
One of the biggest challenges facing information teams is balancing the time they invest in the urgency of the inbox against the bigger picture of where they know they need to go. The centrepiece of Jinfo's Information Centre of Excellence model is a focus on information strategy - you can't maintain that focus if your attention is constantly being pulled in a dozen directions. The best information teams use strategy on an ongoing basis and this article looks at how you can better optimise the time you have to do this.
When designing an information strategy, it's important to achieve a balance between meeting end-user needs and the overall business strategy of the organisation. This presents a challenge to the information professional who must consider other competing demands. Chrissy Street highlights what to think about when designing your information strategy whilst keeping in mind a balance between meeting end-user needs and strategic business needs.
Over the past few years, Jinfo has increasingly heard from information teams who want to increase the visibility of their resources, better support end-users in their work, both new and advanced, improve their approach to user training, and find ways to embed third-party information directly into the users' workflow. This article looks at ways information teams can address these challenges and highlights specific use-cases in the areas of technology, pharmaceuticals, and manufacturing.
Creating the time and space to focus on information strategy is of paramount importance to an information team but this can often feel like a luxury with so many other things competing for our time. This article looks at how you can go about creating the space to work on the business and not just in it. In particular, it expands on direction, management, and legwork enabling you to think clearly about your strategic goals and how they flow down into project plans and actual activities.
An Information Centre of Excellence is a forward-looking model designed by Jinfo that can be used to help an organisation mitigate risk and make use of the opportunities of information and data resources. This article explores the central elements of this model and how it can be used to help end-users and deliver value within your organisation. Adopting this model will help you envision and plan your future as an Information Centre of Excellence.
Jinfo's popular "State of the industry" Community sessions were back for another year tackling some key challenges for 2019. Two key areas were given prominence, including the tension between higher value expert work and self-service offerings as well comprehensive skills development in new areas. This article looks in more detail at some of the findings and gives some helpful practical tips on how an information team can set itself on the road to continuous improvement.
Use Jinfo's model to help you run your information centre as a business-within-a-business. Our resources will help you map your information centre and start plotting where you want to make improvements, plus allow you to identify how you want your centre to look in two or three years, and which...
The digital workplace means different things to different people but the evolution of its associated technologies means workers now expect an always-connected environment where they can access everything they need. Andrew Lucas recently spoke to Steve Bynghall, one of Jinfo's regular contributors, to find out about his experiences as a consultant and writer on the digital workplace, how organisations can most effectively use the tools they have, and what role he foresees for the information professional within this environment.
Andrew Lucas recently interviewed Andy Tattersall, an information specialist and long-time contributor to Jinfo, to find out how he uses technology in his work at The School of Health and Related Research at the University of Sheffield (ScHARR) and how his skills have helped to shape the university's approach to information. He also had some interesting things to say about where he thinks the information profession is headed.
Here we look at how partnership management, evaluation and continuous improvement and future planning fit into running a successful information centre. Jinfo's director of research, Robin Neidorf, also examines the importance of future planning and why this is essential element of how you manage your department on behalf of the interests of your larger organisation.
In the first of a two-part article, we look at what it takes to run a thriving information centre, focusing in particular on service design, service delivery and customer relations. Part two will focus on partnership management, evaluation and continuous improvement and future planning.
This article looks at some of the challenges of technology developments on information workers in professional services. It examines the "lifecycle" of information in this environment and examines examples of technology that have impacted each aspect. What we see is that technology brings enormous potential but also added dangers.
Information services, knowledge management and digital workplace roles often require multi-disciplinary skills. This article looks at how a competency and skills framework can help individuals and teams consider their own career and development needs, while also articulating conversations with others about what they do.
When it comes to information technology, are you a leader or a follower? This article looks at how we define a leader and a follower and identifies the pros and cons of both. It goes on to suggest that this year is an ideal time to be an information professional as organisations start to look beyond the latest buzzwords and technological hype to embrace the changes and improvements technology can bring, and how information professionals are perfectly positioned to be at the forefront of this change.
As part of Jinfo's Research Focus, "The accidental technologist - where your expertise meets the new world" , we surveyed 65 respondents from around the world and a variety of industries to get their views on the character and culture of technology use and adoption in customer organisations; how...
In the final analysis of the survey results on on technology culture, readiness, and priorities, Jinfo's director of research, Robin Neidorf, examines questions relating to the organisational environment in which participants work and the effect this has on strategy, decision-making, technology evaluation and adoption, and discusses what impact you can have on your environment.
During a recent Community session for those responsible for setting information strategy, facilitated by Jinfo's director of research Robin Neidorf, delegates shared their concerns and problems. Best practice and tips were offered with a particular emphasis on the use of technology and its place in information strategy. The group was able to explore the connections between their information strategies and the issues they faced and the part technology can play.
This Research Focus provides you with the insights and tools you need to be a technology-savvy partner and advisor on information technology-related projects. (January - March 2019).
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7th March 2019
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