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Digital Adoption Platforms (DAP) provide a software layer integrated on top of other applications or websites, which guides users through tasks and functions and makes it easier for them to learn how to use a software platform, website or app. DAPs are usually customisable for specific...
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This article looks at how to apply continuous improvement in the context of managing an information service and covers some of the foundations that need to be in place to deliver sustained improvement as well as some considerations to make it all happen.
Jinfo recently spoke to the heads of seven information services in order to better understand what contributes to an Information Centre of Excellence with our model as an example. We asked them to map their current services to the model and self-assess their departments with regard to the key...
In the final part of our series of articles on the characteristics of the Information Centre of Excellence and how information managers manifest these characteristics, we take a look at operations and how it needs to be grounded in continuous improvement.
In the third of a series of articles on the characteristics of the Information Centre of Excellence and how information managers manifest these characteristics, we look at how teams cultivate commercial awareness.
In the first part of a series of articles on the characteristics of the Information Centre of Excellence, we interviewed seven information managers to better understand how they and their teams manifest these characteristics. This second article looks at the six characteristics needed to hire, develop and cultivate in an Information Centre of Excellence.
Jinfo recently spoke to the heads of seven information services in order to better understand what contributes to an Information Centre of Excellence, using our model as an example. We asked them to map their current services to the model and self-assess their departments with regard to the key characteristics of a successful Information Centre of Excellence. In this first part of our four-part article, we look at some of the results of this, including the several themes that emerged in relation to how the teams set information strategy.
Information managers are starting to think about whether they should incorporate chatbot technology into their information strategy to help boost both the productivity of their teams and to improve response times for users. There are a multitude of chatbot providers on the market, with most of...
Technology plays an increasingly key role in enabling information professionals to work with optimal efficiency and productivity. In this article, Andrew Lucas looks at how two emerging technologies - chatbots and Digital Adoption Platforms - could be used to improve things, if deployed smartly.
Being able to visualise ideas has become increasingly important in today's world and to the decision-making process within an organsation. This article explores some of the rules and best practices that apply to concept visualisation as well as practical ways to implement them.
There are many so-called "introverts" working within the information world and their specific skill set is valuable but, being a people profession, skills in extroversion are just as important. This article looks at some practical strategies you can adopt to help you become more extrovert and step outside of your comfort zone.
Information professionals are in a unique position within their organisation because they connect with so many different people and teams and this article looks at how to engage and manage others when developing a stakeholder strategy.
Super users can be found in every organisation but what are they and how can they help bridge the gap between the information centre and the rest of the organisation? In this article, we take a look at some of their key characteristics and how the information centre can use them for awareness, training and feedback.
Having an optimised workflow involves making more efficient use of people's time and to do this you need to identify common activities by creating a "recipe" for each of them. This model looks at how you and others can achieve this with the help of our framework which enables you to make the best...
Commercial skills are a prerequisite for information professionals within any industry. This article sets out to not only define these skills but offers some techniques and practical steps to help you develop them, and in the process think about what your company does, what information it needs, who your clients are and how to communicate effectively.
The information centre may be subject to sudden changes in reporting lines and often does not get a say in this. But when they do have advance notice, they need to make a good case for themselves to ensure they have a preferred position in any reorganisation. This article highlights some of the challenges faced by information groups who have encountered a shift in reporting line and the importance of creating or updating a strategic plan to ensure it's in alignment with the requirements of the new organisation.
Jinfo contributing editor Andrew Lucas provides an overview of the articles, models, research and tools published within the Jinfo Research Focus, "Benchmark information services - progressing towards transformation", looking at areas from the importance of tracking time to reporting lines and how to identify your peer group for benchmarking.
As part of Jinfo's Research Focus, "Benchmark information services - progressing towards transformation" , we look at how the information team adds value to the business in six different areas, from growing revenue to smarter decisions. In each area we identify the steps you take in the value...
We interview an information manager who has changed reporting line, to find out how that impacted on their services, stakeholders and how the information centre was valued and perceived. The article also includes tips and recommendations for others who may face a shift in reporting line.
As part of Jinfo's Research Focus, "Benchmark information services - progressing towards transformation" , we have added to the previous two years' worth of data in areas including organisational structure, team size, areas of strategic focus and approach to content purchasing and licensing. The...
"The Information Centre of Excellence - commercial, consultative, collaborative"
Jinfo's flexible model of the Information Centre of Excellence provides a framework for any information team - any size, industry, or range of services - to operate nimbly in our changing world. (January - March 2020).
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