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There are many so-called "introverts" working within the information world and their specific skill set is valuable but, being a people profession, skills in extroversion are just as important. This article looks at some practical strategies you can adopt to help you become more extrovert and step outside of your comfort zone.
Information professionals are in a unique position within their organisation because they connect with so many different people and teams and this article looks at how to engage and manage others when developing a stakeholder strategy.
Super users can be found in every organisation but what are they and how can they help bridge the gap between the information centre and the rest of the organisation? In this article, we take a look at some of their key characteristics and how the information centre can use them for awareness, training and feedback.
Having an optimised workflow involves making more efficient use of people's time and to do this you need to identify common activities by creating a "recipe" for each of them. This model looks at how you and others can achieve this with the help of our framework which enables you to make the best...
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Commercial skills are a prerequisite for information professionals within any industry. This article sets out to not only define these skills but offers some techniques and practical steps to help you develop them, and in the process think about what your company does, what information it needs, who your clients are and how to communicate effectively.
In the age of measuring value, it's important to be able to determine the ROI of your current awareness service. Jinfo's model breaks down the variables of value and guides you through the process of determining what you're trying to achieve, how well you are achieving it, and the balance of...
The information centre may be subject to sudden changes in reporting lines and often does not get a say in this. But when they do have advance notice, they need to make a good case for themselves to ensure they have a preferred position in any reorganisation. This article highlights some of the challenges faced by information groups who have encountered a shift in reporting line and the importance of creating or updating a strategic plan to ensure it's in alignment with the requirements of the new organisation.
Jinfo contributing editor Andrew Lucas provides an overview of the articles, models, research and tools published within the Jinfo Research Focus, "Benchmark information services - progressing towards transformation", looking at areas from the importance of tracking time to reporting lines and how to identify your peer group for benchmarking.
As part of Jinfo's Research Focus, "Benchmark information services - progressing towards transformation" , we look at how the information team adds value to the business in six different areas, from growing revenue to smarter decisions. In each area we identify the steps you take in the value...
We interview an information manager who has changed reporting line, to find out how that impacted on their services, stakeholders and how the information centre was valued and perceived. The article also includes tips and recommendations for others who may face a shift in reporting line.
As part of Jinfo's Research Focus, "Benchmark information services - progressing towards transformation" , we have added to the previous two years' worth of data in areas including organisational structure, team size, areas of strategic focus and approach to content purchasing and licensing. The...
In the third of our six articles on documenting the value chain, we look at innovation and ask what it looks like, as well as exploring some of the requirements and characteristics that contribute to an innovative environment. We also look at what activities you may currently undertake that supports each of the characteristics and requirements of innovation in your organisation and some qualitative insights you can share with stakeholders to give them a clearer picture of the impact your expertise has on it.
Communicating the value of information services to budget holders and decision-makers is challenging. One way to enhance that communication is to interview leaders in your organisation to show where their ideas align, and where there may be gaps or misalignment. This article looks at how to shape leadership alignment interviews to deepen your engagement with stakeholders, to increase your understanding of their thoughts on value, and to build their buy-in for strategic efforts.
To create meaningful comparisons across information teams you first need to define what the teams do. This is what Jinfo set out to do as part of its benchmarking research and this article highlights some of that data, including what services and activities take place such as contract negotiation and taxonomy development, and in which department, as well as the impact and value of these services.
Whilst it can be difficult to provide meaningful data to demonstrate the impact on efficiency that an information team provides, it is possible to highlight how you help an organisation become more efficient. In the second article on documenting the value chain, we provide practical examples of how information services contribute to efficiency and a useful set of metrics and reporting that can be used to demonstrate this.
Winning new business is a crucial part of the business development process but without the valuable input of the information team, this couldn't happen. In the first article on documenting the value chain, we offer practical advice on how information professionals can demonstrate their value in this process and includes useful charts and steps you can take to do this.
The subject of how an information service can effectively work with IT is something Jinfo has touched on previously and is still as pertinent as ever. With the ever-increasing pace of technological change and the information department's dependence on IT, Anne Rogers of Cargill takes another look at this area and ask what makes an effective relationship and how you can establish a "functional" relationship with IT.
Although not that common, there's been an increase in the number of information teams reporting into a central strategy group. It offers a strategic approach to addressing the most important cross-departmental challenges of the business and as a result, we're likely to see more organisations...
There are a number of variables involved in operating a scalable information service and this article looks at a few of these variables, including process and workflow, technology for communication and project management and visibility into capacity. It also looks at how you can assess your...
In this report we look at how information teams align when they report into the IT function, including the strengths and weaknesses of this reporting structure along with ways the information service is able to successfully collaborate with this highly visible team. What can you do to maximise...
"Intelligence systems - intelligence 2020"
In the 10 years plus we've been researching developments in news and current awareness, we've predicted and then seen a significant shift from current awareness to intelligence systems. (October - December 2019).
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