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Click to view the article Steve Bynghall How a competency framework can help define and articulate your areas of expertise
17th January 2019 Sign in to MyJinfo or create an account be able to star items

Information services, knowledge management and digital workplace roles often require multi-disciplinary skills. This article looks at how a competency and skills framework can help individuals and teams consider their own career and development needs, while also articulating conversations with others about what they do.

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Click to view the article Scott Vine Pros and cons of being a leader vs a follower in tech adoption
14th January 2019 Sign in to MyJinfo or create an account be able to star items

When it comes to information technology, are you a leader or a follower? This article looks at how we define a leader and a follower and identifies the pros and cons of both. It goes on to suggest that this year is an ideal time to be an information professional as organisations start to look beyond the latest buzzwords and technological hype to embrace the changes and improvements technology can bring, and how information professionals are perfectly positioned to be at the forefront of this change.

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Click to view the item Click to view the item Jinfo survey on technology readiness in information centres
Friday, 4th January 2019

As part of Jinfo's Research Focus, "The accidental technologist - where your expertise meets the new world" , we surveyed 65 respondents from around the world and a variety of industries to get their views on the character and culture of technology use and adoption in customer organisations; how...

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Click to view the article Robin Neidorf Jinfo survey on technology readiness (part 3 - organisational expectations)
24th December 2018 Sign in to MyJinfo or create an account be able to star items

In the final analysis of the survey results on on technology culture, readiness, and priorities, Jinfo's director of research, Robin Neidorf, examines questions relating to the organisational environment in which participants work and the effect this has on strategy, decision-making, technology evaluation and adoption, and discusses what impact you can have on your environment.

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Click to view the article Louise Brookes Setting and implementing strategy for an information centre
18th December 2018 Sign in to MyJinfo or create an account be able to star items

During a recent Community session for those responsible for setting information strategy, facilitated by Jinfo's director of research Robin Neidorf, delegates shared their concerns and problems. Best practice and tips were offered with a particular emphasis on the use of technology and its place in information strategy. The group was able to explore the connections between their information strategies and the issues they faced and the part technology can play.

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Click to view the article Robin Neidorf Jinfo survey on technology readiness (part 1 - introduction)
14th December 2018 Sign in to MyJinfo or create an account be able to star items

Keeping your technology knowledge updated as well as keeping up with other areas of information centre expertise is a challenge. Robin Neidorf reports on Jinfo's research into technology culture, readiness and priorities, including plans and priorities for 2019, and how technology projects are addressed by information teams.

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Click to view the article Rebecca Gebhardt Brizi Balancing agile development with a waterfall strategy
5th December 2018 Sign in to MyJinfo or create an account be able to star items

Information and technology have always worked best together and this requires a technology-savvy workforce. This article looks at how to balance technology with service requests and how you can manage high-level strategic projects without interrupting customer services, along with some practical steps you can implement.

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Click to view the article Sophie Alexander What's the best way to measure the value of your information service?
15th October 2018 Sign in to MyJinfo or create an account be able to star items

The theme of the Jinfo Research Focus, "Benchmark information roles - Jinfo models of excellence" is how teams measure and benchmark their information service against others. Sophie Alexander reports on a webinar which looked at how you go about measuring value by engaging with stakeholders and using the right data and metrics, rather than measuring everything.

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Click to view the article Helen Josephine Carving out time for strategic thinking
13th July 2018 Sign in to MyJinfo or create an account be able to star items

Setting aside time for strategic planning when projects demand all of your time is challenging. In a recent Jinfo Community session, participants looked at how integrating strategy discussions into stakeholder and team member meetings can help you discover which workflows, products, and services need to be developed or discontinued to align with your future goals, as well as some practical next steps you can follow.

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Click to view the item Click to view the item Jinfo benchmarking research 2018
Thursday, 5th July 2018

As part of Jinfo's  Research Focus, "Benchmark information roles - Jinfo models of excellence" , we conducted a survey plus in-depth interviews to document how information expertise is applied in different organisations, regardless of the industry, size of the team, or presence of a...

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Click to view the item Click to view the item Jinfo model - maturity model for value-based operations
Friday, 29th June 2018

This Jinfo maturity model for value-based operations runs through five facets of a value-based information service and helps you identify where you are in terms of stakeholder relations, and data and processes. Produced by Robin Neidorf  

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Click to view the article Graham Southorn Creating the conditions for information centre success
26th June 2018 Sign in to MyJinfo or create an account be able to star items

Constant change is a fact of life in the information profession today and the pace of change is not slowing down. In a recent webinar, Jinfo's director of research, Robin Neidorf, discussed how team leaders can not only survive, but thrive, at a time when strategy, services and operations are all evolving. She described a structure used by many successful information teams to think about everyday tasks, and three factors that are critical to success in a fast-changing environment.

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Click to view the article Robin Neidorf Jinfo benchmarking research (part 2 - structure and department services)
25th June 2018 Sign in to MyJinfo or create an account be able to star items

In the second part of Jinfo's benchmarking research exploring information roles and services, we look at where information expertise lies within an organisation, what the options are for reporting lines and operational structures, and consider the range of services an information team provides, as well as team size. The data will help information teams conduct an initial check against other teams in their industries and highlight how an individual team is resourced in relation to its peers.

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Click to view the article Steve Bynghall Driving digital and information literacy in your organisation
22nd June 2018 Sign in to MyJinfo or create an account be able to star items

There is a growing interest in digital literacy in the workplace to help drive digital transformation. In this article Steve Bynghall looks at what this entails and what opportunities this provides for information professionals to add value and how they should contribute to initiatives and efforts around this subject.

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Click to view the item Click to view the item Jinfo model - scaling services and capacity management
Tuesday, 19th June 2018

Are you struggling to reshape your team or processes to better service high-value information work? This Jinfo model details four facets of team management that will allow you to scale services and optimise your team's capacity. Produced by Robin Neidorf  

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Click to view the article Helen Josephine Upgrade communication skills to reshape business interactions
4th June 2018 Sign in to MyJinfo or create an account be able to star items

Successful information teams have developed the skills needed to communicate with team members as well as understand information needs and deliver executive-level results. These skills include active listening as well as presenting clear and actionable results. A recent Jinfo Community session looked at what it takes to be an effective team and provided specific actions you can use to upgrade your communication skills.

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Click to view the article Graham Southorn Developing new skills and evolving relationships
28th May 2018 Sign in to MyJinfo or create an account be able to star items

Information teams of the future will have different responsibilities and will need a whole new set of skills as a result. In a recent Jinfo webinar, guest presenter Kim Dority outlined the range of necessary new skills and compared them to an information professional's existing skill set. She presented ideas on how to develop these skills within teams and how this would make them more valued in their organisations as a result.

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Click to view the article Mary McCall How to be an effective communicator
24th May 2018 Sign in to MyJinfo or create an account be able to star items

Information professionals have a range of skills at their disposal to deliver information services within their organisations, but it can be quite demoralising when those skills aren't recognised. It's essential to stand out and make your voice heard and this article looks at what it takes to be an effective communicator and get your message across. It also shows you how to successfully collaborate with others to do this and offers many useful tips to put this all into practice.

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Click to view the article Helen Josephine Streamline your department using the artisan or the optimised model
16th May 2018 Sign in to MyJinfo or create an account be able to star items

Successful information service teams need to review, optimise and reinvent their service offerings every three years. A recent Jinfo Community session explored this topic and provided specific actions you can take to review your service and optimise your processes, using two main operational models, the artisan process and the optimised process.

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Click to view the article Robin Neidorf Insight 3 from Research Focus - strategise, streamline or stop
1st May 2018 Sign in to MyJinfo or create an account be able to star items

Moving away from day-to-day, transactional tasks, is an effort for us all. Find out how Jinfo's latest Insights and Actions report can help you to focus on the future and push back on tasks which don't aid strategy or streamlining.

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