This model looks at information teams that report into procurement or finance and some of the strengths and weaknesses of this reporting structure, including some recommendations on what to invest in and how to make the most of your expertise to support your organisation's goals. Other...
The most important characteristics for an Information Centre of Excellence to embody are defined here. Better yet, they're achievable with support from Jinfo's bevy of resources in this Research Focus.
Read our highlights from content and events in our Research Focus, "Creating an Information Centre of Excellence". Andrew Lucas guides us through the models, research, practitioner articles and interviews as well as webinars and Community sessions which will help you map your services and practices against those of the most successful information teams.
Jinfo's Centre of Excellence model creates clarity for information teams. We provide a research-based framework for developing what teams already are working towards while offering a roadmap for further planning, decision-making and service reengineering.
GlaxoSmithKline (GSK) is one of the world's leading pharmaceutical and healthcare companies. As part of our Research Focus, "Creating an Information Centre of Excellence", Andrew Lucas recently spoke to Helen Malone, director of the Global Information Hub at GSK and the president of Pharma Documentation Ring to find out about the company, Helen's recent talk at the ConTech conference, GSK's comprehensive data and analytics strategy and what role information professionals can play in the future.
In this market landscape we look at companies and courses offering online learning in three key areas: AI/data analytics/data science Presentation/communication skills Leadership and management. We look at courses from: Alison Coursera EDX Future Learn...
Information professionals inform, educate, and persuade internal and external audiences as a natural part of their jobs. You will have opportunities for public speaking and making presentations, whether to small groups for a "lunch and learn", internally to your organisation to pitch new services, or at an event in front of hundreds of your peers. Trust in your ability to deliver expert services is enhanced if your speaking and presentation skills reflect preparation, polish, and confidence. This article offers practical tips for crafting better presentations and speaking with ease.
Through its research, Jinfo has consistently found that strategic planning, team optimisation, and customer communications are vitally important when it comes to evolving into Centres of Excellence, but information teams don't always exhibit these characteristics. This article looks at how to...
Understanding copyright and licensing is a cornerstone of information work. Helping professionals learn about the issues from a practical perspective is Copyrightlaws.com. It specialises in teaching copyright to non-lawyers, with users from a wide variety of industry sectors in countries around the world. Courses are delivered through online content, some with video, along with downloadable guides and certification programmes. Sophie Alexander spoke to founder Lesley Ellen Harris to find out how its users benefit and what's coming next.
In our second article reporting on Jinfo's survey results on what makes an Information Centre of Excellence, we asked respondents about the core characteristics of an Information Centre of Excellence. We discuss the use of technology as well as the importance of stakeholders and partners.
In this article, we explore the results of part one of our latest research survey which focuses on how information teams apply the elements of Jinfo's Centre of Excellence model to their work and planning. Respondents came from a wide range of industries, locations, and organisation sizes and were asked to identify how important each of the three core functions of an Information Centre of Excellence was to the work of their department.
Information services teams who create a Centre of Excellence need to consider how they represent themselves to their users and stakeholders throughout their organisation. This article explores a few ideas and suggestions to help you do this, including building an effective online presence and how you can do this.
Information professionals have a unique set of skills that organisations really need but tend to overlook and underuse. Even when there are priority projects where information management is important, sometimes external consultants are the first point of call. You know you make a strategic contribution to your organisation and so does your boss but do your senior stakeholders and users know? This article looks at some ways you can highlight the strategic contribution you make and start to break down some of the outdated stereotypes and perceptions.
One of the biggest challenges facing information teams is balancing the time they invest in the urgency of the inbox against the bigger picture of where they know they need to go. The centrepiece of Jinfo's Information Centre of Excellence model is a focus on information strategy - you can't maintain that focus if your attention is constantly being pulled in a dozen directions. The best information teams use strategy on an ongoing basis and this article looks at how you can better optimise the time you have to do this.
When designing an information strategy, it's important to achieve a balance between meeting end-user needs and the overall business strategy of the organisation. This presents a challenge to the information professional who must consider other competing demands. Chrissy Street highlights what to think about when designing your information strategy whilst keeping in mind a balance between meeting end-user needs and strategic business needs.
Over the past few years, Jinfo has increasingly heard from information teams who want to increase the visibility of their resources, better support end-users in their work, both new and advanced, improve their approach to user training, and find ways to embed third-party information directly into the users' workflow. This article looks at ways information teams can address these challenges and highlights specific use-cases in the areas of technology, pharmaceuticals, and manufacturing.
Creating the time and space to focus on information strategy is of paramount importance to an information team but this can often feel like a luxury with so many other things competing for our time. This article looks at how you can go about creating the space to work on the business and not just in it. In particular, it expands on direction, management, and legwork enabling you to think clearly about your strategic goals and how they flow down into project plans and actual activities.
An Information Centre of Excellence is a forward-looking model designed by Jinfo that can be used to help an organisation mitigate risk and make use of the opportunities of information and data resources. This article explores the central elements of this model and how it can be used to help end-users and deliver value within your organisation. Adopting this model will help you envision and plan your future as an Information Centre of Excellence.
Jinfo's popular "State of the industry" Community sessions were back for another year tackling some key challenges for 2019. Two key areas were given prominence, including the tension between higher value expert work and self-service offerings as well comprehensive skills development in new areas. This article looks in more detail at some of the findings and gives some helpful practical tips on how an information team can set itself on the road to continuous improvement.
Use Jinfo's model to help you run your information centre as a business-within-a-business. Our resources will help you map your information centre and start plotting where you want to make improvements, plus allow you to identify how you want your centre to look in two or three years, and which...
This Research Focus defines the characteristics shared by successful information centres who we define as "Information Centres of Excellence". (April - June 2019).
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23rd May 2019
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