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Click to view the item Click to view the item Research Focus Insights and Actions "Benchmark information roles - Jinfo models of excellence"
Friday, 13th July 2018

Benchmarking and measuring your information service against others is essential in order to move forwards and progress.  The second year of Jinfo's unique benchmarking research examines the key facets which can transform information centres from transactional to strategic and...

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Click to view the article Victoria Alford Researchstream - reinventing research management
11th July 2018 Sign in to MyJinfo or create an account be able to star items

Find out what prompted us to explore Researchstream from Evalueserve, a web-based platform for research and information team managers, which seeks to replace old workflow systems.

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Click to view the item Click to view the item Market landscape - enquiry management systems
Wednesday, 11th July 2018

This report covers seven of the leading enquiry management tools specifically designed for information services: BLUEcloud LSP from SirsiDynix Enquire from Bailey Solutions Liberty from Softlink LibLime Koha Quest RefTracker from Altarama Soutron LMS. The report...

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Click to view the article Martin Murtland How to get your project on the product development roadmap
3rd July 2018 Sign in to MyJinfo or create an account be able to star items

Many information professionals struggle to get their project implemented and in this article Martin Murtland explains the product development process and how you can effectively sell your project. He gives an overview of the software development methodologies and some of the drawbacks as well as some practical steps you can take to ensure success.

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Click to view the article Robin Neidorf Product walkthrough - Evalueserve's Researchstream
29th June 2018 Sign in to MyJinfo or create an account be able to star items

Despite digital advancements in recent years, there are still very few platforms available that help research or information teams manage their work. Whilst project management tools and intranets have proved to be of some value in supplementing the workflow of research, they require a great deal of time and experimentation to establish. This is where Researchstream, a new web-based collaborative platform from Evalueserve comes into its own. Read Jinfo's product walkthrough to find out how it can help with the challenge of managing a busy research service.

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Click to view the article Steve Bynghall Driving digital and information literacy in your organisation
22nd June 2018 Sign in to MyJinfo or create an account be able to star items

There is a growing interest in digital literacy in the workplace to help drive digital transformation. In this article Steve Bynghall looks at what this entails and what opportunities this provides for information professionals to add value and how they should contribute to initiatives and efforts around this subject.

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Click to view the article Helen Josephine Upgrade communication skills to reshape business interactions
4th June 2018 Sign in to MyJinfo or create an account be able to star items

Successful information teams have developed the skills needed to communicate with team members as well as understand information needs and deliver executive-level results. These skills include active listening as well as presenting clear and actionable results. A recent Jinfo Community session looked at what it takes to be an effective team and provided specific actions you can use to upgrade your communication skills.

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Click to view the article Andrew Lucas Q&A with NERA - using Altarama RefTracker to manage information flow
22nd May 2018 Sign in to MyJinfo or create an account be able to star items

Jinfo spoke to Barbara Hirsh, director of Information Resources & Knowledge Management at NERA Economic Consulting, along with two of her colleagues to find out a bit more about the group and how they use Altarama's RefTracker, a browser-based reference and enquiry management system, to manage the information flow to and from its staff. She spoke about why they started using RefTracker, how they use it along with some of the benefits it offers.

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Click to view the article Yulia Aspinall The importance of project management for visibility into capacity
17th May 2018 Sign in to MyJinfo or create an account be able to star items

To succeed in the information profession requires many skills and a knowledge of a wide range of information resources and tools but to keep organised it's essential to have project management skills. In this article, we take a look at the importance of these skills to the information professional and highlight some of the leading software that can be used to better manage your workload along with some practical steps you can incorporate in your daily work.

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Click to view the article Helen Josephine Streamline your department using the artisan or the optimised model
16th May 2018 Sign in to MyJinfo or create an account be able to star items

Successful information service teams need to review, optimise and reinvent their service offerings every three years. A recent Jinfo Community session explored this topic and provided specific actions you can take to review your service and optimise your processes, using two main operational models, the artisan process and the optimised process.

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Click to view the article Irene Koren How to build a good issue tree for your research
1st May 2018 Sign in to MyJinfo or create an account be able to star items

Issue trees are often used in consulting to structure a project. This article highlights when you can use them in your daily research, how to make them and explains some of the advantages of using them. It also gives some examples and tools you can use to help you build an issue tree.

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Click to view the article Scott Vine Product review of RefTracker from Altarama (technology - search & user interface; outputs & alerts; administration)
25th April 2018 Sign in to MyJinfo or create an account be able to star items

Part three of our product review of Altarama's RefTracker, a browser-based reference and enquiry management system, looks at the options available when setting up the product, a detailed look at how enquiries are dealt with, as well as a closer look at the knowledge database and the many reports that are available for output.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2990

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Click to view the article Scott Vine Product review of RefTracker from Altarama (sources - content & coverage)
24th April 2018 Sign in to MyJinfo or create an account be able to star items

In the second part of our product review of Altarama's RefTracker, a browser-based reference and request management system, we look at the wide variety of sources that can be added to this enquiry management system, as well as the ability to create a knowledge database to help save time. We also highlight the many language options available within the product and how this benefits an organisation.

Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2990

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Click to view the item Click to view the item Product review of RefTracker from Altarama
Monday, 23rd April 2018

Altarama's RefTracker is a browser-based reference and enquiry management system whose clients are based all over the world in corporate clients from banking, finance, defence, energy, healthcare, insurance, law, manufacturing, media and pharmaceuticals as well as libraries, museums, federal and...

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Click to view the article Steve Bynghall The evolution of chatbots in the workplace
18th April 2018 Sign in to MyJinfo or create an account be able to star items

Following on from our article last year on the potential value of chatbots in the workplace and specifically for the information profession, this article examines their evolution and highlights some of the latest trends to emerge, including the productisation driven by messaging platforms, the growth of voice assistants and chatbots in information services.

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Click to view the article Elizabeth Trudell Early results of discovery research highlight need to simplify access
19th March 2018 Sign in to MyJinfo or create an account be able to star items

Jinfo's new survey on goals and priorities for discovery is ongoing. You can still take part: complete the survey and receive a copy of the results as a thank you.

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Click to view the article Elizabeth Trudell Participate in Jinfo's research on discovery; get a copy of the summary report
20th February 2018 Sign in to MyJinfo or create an account be able to star items

Take part in Jinfo's research to dive deeper into the goals and challenges of content discovery. You'll receive a copy of the report as a thank you.

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Click to view the article Richard Lowe Using gamification design to improve engagement
8th February 2018 Sign in to MyJinfo or create an account be able to star items

Gamification is becoming increasingly important in the workplace and this article looks at its history and how it's currently being applied by companies. It also offers some tips on what to think about if you're considering incorporating gamification projects within your organisation.

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Click to view the article Andrew Lucas Q&A with InfoNgen - news aggregation & personalisation engine
7th February 2018 Sign in to MyJinfo or create an account be able to star items

Jinfo interviewed Serge Velychko of InfoNgen, a current awareness solution serving the legal, pharmaceutical and financial markets, to find out about its parent company, EPAM Systems, and how the product continues to evolve. We also focus on its tagging technology and industry-specific taxonomies and how these help clients build customised solutions.

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Click to view the item Click to view the item Jinfo model for improving upwards communication
Wednesday, 10th January 2018

A monthly report is an underused tool for effectively communicating the information centre's value. Use our model for improving upwards communication to see how you can report hard data and qualitative results in a more meaningful and influential way to your line managers; and complete our...

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