Benchmarking and measuring your information service against others is essential in order to move forwards and progress. The second year of Jinfo's unique benchmarking research examines the key facets which can transform information centres from transactional to strategic and...
Find out what prompted us to explore Researchstream from Evalueserve, a web-based platform for research and information team managers, which seeks to replace old workflow systems.
This report covers seven of the leading enquiry management tools specifically designed for information services: BLUEcloud LSP from SirsiDynix Enquire from Bailey Solutions Liberty from Softlink LibLime Koha Quest RefTracker from Altarama Soutron LMS. The report...
Many information professionals struggle to get their project implemented and in this article Martin Murtland explains the product development process and how you can effectively sell your project. He gives an overview of the software development methodologies and some of the drawbacks as well as some practical steps you can take to ensure success.
Despite digital advancements in recent years, there are still very few platforms available that help research or information teams manage their work. Whilst project management tools and intranets have proved to be of some value in supplementing the workflow of research, they require a great deal of time and experimentation to establish. This is where Researchstream, a new web-based collaborative platform from Evalueserve comes into its own. Read Jinfo's product walkthrough to find out how it can help with the challenge of managing a busy research service.
There is a growing interest in digital literacy in the workplace to help drive digital transformation. In this article Steve Bynghall looks at what this entails and what opportunities this provides for information professionals to add value and how they should contribute to initiatives and efforts around this subject.
Successful information teams have developed the skills needed to communicate with team members as well as understand information needs and deliver executive-level results. These skills include active listening as well as presenting clear and actionable results. A recent Jinfo Community session looked at what it takes to be an effective team and provided specific actions you can use to upgrade your communication skills.
Jinfo spoke to Barbara Hirsh, director of Information Resources & Knowledge Management at NERA Economic Consulting, along with two of her colleagues to find out a bit more about the group and how they use Altarama's RefTracker, a browser-based reference and enquiry management system, to manage the information flow to and from its staff. She spoke about why they started using RefTracker, how they use it along with some of the benefits it offers.
To succeed in the information profession requires many skills and a knowledge of a wide range of information resources and tools but to keep organised it's essential to have project management skills. In this article, we take a look at the importance of these skills to the information professional and highlight some of the leading software that can be used to better manage your workload along with some practical steps you can incorporate in your daily work.
Successful information service teams need to review, optimise and reinvent their service offerings every three years. A recent Jinfo Community session explored this topic and provided specific actions you can take to review your service and optimise your processes, using two main operational models, the artisan process and the optimised process.
Issue trees are often used in consulting to structure a project. This article highlights when you can use them in your daily research, how to make them and explains some of the advantages of using them. It also gives some examples and tools you can use to help you build an issue tree.
Part three of our product review of Altarama's RefTracker, a browser-based reference and enquiry management system, looks at the options available when setting up the product, a detailed look at how enquiries are dealt with, as well as a closer look at the knowledge database and the many reports that are available for output.
Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2990
In the second part of our product review of Altarama's RefTracker, a browser-based reference and request management system, we look at the wide variety of sources that can be added to this enquiry management system, as well as the ability to create a knowledge database to help save time. We also highlight the many language options available within the product and how this benefits an organisation.
Note: Full review (PDF) at https://web.jinfo.com/go/sub/report/2990
Altarama's RefTracker is a browser-based reference and enquiry management system whose clients are based all over the world in corporate clients from banking, finance, defence, energy, healthcare, insurance, law, manufacturing, media and pharmaceuticals as well as libraries, museums, federal and...
Following on from our article last year on the potential value of chatbots in the workplace and specifically for the information profession, this article examines their evolution and highlights some of the latest trends to emerge, including the productisation driven by messaging platforms, the growth of voice assistants and chatbots in information services.
Jinfo's new survey on goals and priorities for discovery is ongoing. You can still take part: complete the survey and receive a copy of the results as a thank you.
Take part in Jinfo's research to dive deeper into the goals and challenges of content discovery. You'll receive a copy of the report as a thank you.
Gamification is becoming increasingly important in the workplace and this article looks at its history and how it's currently being applied by companies. It also offers some tips on what to think about if you're considering incorporating gamification projects within your organisation.
Jinfo interviewed Serge Velychko of InfoNgen, a current awareness solution serving the legal, pharmaceutical and financial markets, to find out about its parent company, EPAM Systems, and how the product continues to evolve. We also focus on its tagging technology and industry-specific taxonomies and how these help clients build customised solutions.
A monthly report is an underused tool for effectively communicating the information centre's value. Use our model for improving upwards communication to see how you can report hard data and qualitative results in a more meaningful and influential way to your line managers; and complete our...
This Research Focus provides tools, research and the original data you need in order to benchmark your information service against peers. (July - September 2018).
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Latest: Jinfo Newsletter No.498 11 Jul 2018
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